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Jim Pattison Volvo of Surrey

Surrey, BC

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10 Reviews

North Surrey Auto Mall, 15383 Guildford Drive

Surrey, BC

V3R 0H9

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Showing 10 reviews

June 28, 2024

Yusuf Rocks! :) Yusuf at Jim Pattison's Volvo, surrey.. is simply awesome! He didn't just help me find a car—I thought I could never afford—but he also got me More

by JW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yusuf
Jul 11, 2024 -

Jim Pattison Volvo of Surrey responded

Hi J, Thank you so much for your fantastic review! We're thrilled to hear about your great experience with Yusif at Jim Pattison's Volvo. It’s wonderful to know that Yusif could help you find the perfect car and make the whole process smooth and enjoyable. We take pride in our team’s dedication to customer satisfaction, and it's clear Yusif went above and beyond to ensure you felt comfortable and well-informed throughout your car-buying journey. Your kind words about our service and your new car truly mean a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your new car, and thank you for choosing Jim Pattison Volvo! Best regards, Joseph Daou, General Manager

August 23, 2021

If I could give zero, I would, the finance manager Gary is very poor at getting back to his clients. The lack of customer service in that place is horrific. I was asked retain more information to get a More

by cdnmist1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GARY, KHIR, JENNY
Aug 24, 2021 -

Jim Pattison Volvo of Surrey responded

Hello, thank you for taking the time to provide a review of your experience with our staff. After reviewing your file, I see that we exhausted all avenues to secure a loan for your vehicle. If you would like to get more information, please don’t hesitate to call me directly at 604-588-6088. Best regards, Joseph Daou – General Manager

Aug 24, 2021 -

cdnmist1 responded

Hello Joseph, unfortunately i feel your team did not do everything to get me into a or any vehicle. But thats ok beacuse another fealership did work hatd for me as a NEW client and I'm sitting in my Volvo now messaging you. It was the laziest attempt ever in trying to get my busienss. There has been no follow call to rectify the situation, appolofize for selling the vehicle while there was a deposit. NOTHING this clearly shows you do not need new business, recommedations or referrals to your dealership.

November 23, 2020

We live in North Vancouver and friends of ours who have bought many volvos from Joseph recommended we make the drive to Surrey. Last year we bought our XC90 and most recently had running boards added throu More

by abyrne73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph, Peter
February 07, 2020

Terrible service Worst service ever. Back in December of last year I Tried to book a service appt and no one called me back (left 3 messages day after day) so i went e More

by MD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance, Service, Sales
Feb 10, 2020 -

Jim Pattison Volvo of Surrey responded

Hello Miranda, thank you for sharing your experience as it provides us an opportunity to improve. I am sorry to hear about the difficulty you had trying to book a service appointment. We found your name in our customer database and the last time you visited our service department was August 10th 2018. We also checked our call log and unfortunately, we could not find any history of your calls. Another option that we now provide on our website is for customers to request a service appointment online. With regards to your lease return, please call me directly at (604) 588-6088 to arrange for this and to help me understand what went wrong. Regards, Joseph Daou,General Manager

November 08, 2019

Poorest Service experience in decades I booked an appointment to diagnose front end issues on my 1996 Volvo. I arrived on time and they took the car around to the service bays. NINETY (90) More

by Aljernon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Metry
Nov 13, 2019 -

Jim Pattison Volvo of Surrey responded

Hello Aljernon, I’m sorry to hear that you had a bad experience with your last visit to our Service Department. We tried to call you several times on November 12th however, we have not heard back from you. Please feel free to call me directly at (604) 588-6088 if you have any concerns and I will do my best to help resolve any issues you have. Sincerely, Joseph Daou, General Manager

August 29, 2019

Topservice by Paul Metry! Paul Metry is a top customer service manager! I was on a trip with a rental Volvo XC60 from Alamo San Francisco - Calofornia. I am a Dutch guy. In La More

by Rein Eijsbroek
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Metry
Aug 30, 2019 -

Jim Pattison Volvo of Surrey responded

Hello Rein, thank you very much for taking the time to write a positive review about your experience in service at Jim Pattison Volvo of Surrey, especially your satisfaction with Paul Metry. I will share your review with Paul and the entire service department team. Thank you again for your trust in us and safe travels with your holiday. Best regards, Joseph Daou, General Manager

January 05, 2019

Long distance purchase I drove to Surrey from the Kootenays to purchase a very gently used Volvo XC 60 via Peter Sakamoto at the Surrey Volvo dealership a few days before Ch More

by Kootsvolvo#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Sakamoto + Finance person
Jan 07, 2019 -

Jim Pattison Volvo of Surrey responded

Hello Maureen, thank you for taking the time to post a positive review about your long distance purchase from Jim Pattison Volvo of Surrey and your excellent experience with our sales associate Peter Sakamoto. Our intention is always to make our customers purchase a hassle-free and pleasant experience. We are super happy that you are enjoying your Volvo XC60. On behalf of our team at Jim Pattison Volvo of Surrey, we wish you the best in 2019. Best Regards, Joseph Daou – General Manager

March 15, 2018

Garbage customer service Closest dealer to me after the dealer I purchased from closed. They damaged my car and then basically said I can't prove it was them, and refused to More

by Avoid_JimP_Volvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple Service Advisers
Mar 15, 2018 -

Jim Pattison Volvo of Surrey responded

Hello, Thank you for taking the time to review us, I’m sorry that we did not live up to your expectations on your recent visit to our dealership. I would like to gather some more information on your visit to determine where we could improve. Please contact me directly at 604 588-6088 . Sincerely, Joseph Daou, General Manage

September 28, 2016

Helped us out of a massive jam! Thanks! Here's what happened: We planned to go on a 4k KM road trip of BC with our 2012 Volvo XC60. The car was parked outside the house and I got up early to More

by S1m0n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Wadud
January 19, 2013

Peter Sakamoto met my wifeand I and after explaining what Peter Sakamoto met my wifeand I and after explaining what we were looking for showed us an XC 60.He was friendly knowledgable and loved and drives a More

by Kevin Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Sakamoto (Great),Jay Barron,(Great)