21 British Columbia Cadillac Service Centres

Service work was done on time, well explained,. - Len

Service work was done on time, well explained,. Friendly service rep and knowledgeable about what needed to be done.

Ryan and John in the service and Auto body department are - dale

Ryan and John in the service and Auto body department are amazing. Top shelf as well as the rest of the staff in sales. Best GM store on the island.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I had an engine light appear and was headed out on a long - petemar

I had an engine light appear and was headed out on a long journey. I stopped in unannounced to find out what was wrong. The service manager completed a diagnosis and assured me it was a glow plug and not a large concern for that time of the year. On my subsequent visit to repair the issue a few weeks ago, Garret helped get my vehicle in, got me the loaner I needed and kept me up to date on the timelines for repairs. Hands down the best service at a "dealership" that I have had in 30+ years. Keep up the great work and don't let Garret leave.

Always helpful and never disappoint! - Jeff871

The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!

Happy New Year, Everyone I have been a loyal customer... - Steph

Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY” thank you for yet another year of loyal services 🤗

Honest, kept me informed at each step, and well done.... - Ken

Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

I purchased a new Vehicle from Laird Wheaton and have had - vancouverisle

I purchased a new Vehicle from Laird Wheaton and have had nothing but GREAT service, Mechanic found a faulty part without me having to look and ordered the Part. With Covid it took a while to get it from GM. Not Laird's fault - Sales Manager looked after a little challenge that we had getting the correct part, I see Labor Costs complaints on this blog. Where can you go today that the labor charge is not around 120/130 hour. Doesn't matter if it is a Dealership or you local Plumber. We are all in this Big World Together! Piano Lessons have gone up to!! lol

Poor service department - Untoldfox

Very poor Service department. Unprofessional, and rude. If buying parts get a quote and go elsewhere. I would not scheduled an appointment with this dealership to get any type of work done.

I left a message that my engine light was on in December. - Maggie

I left a message that my engine light was on in December. No return call. I took it to a mechanic who performed diagnostic tests aa I was about to head out on a trip and once he looked at it he said to have it looked at at GM at some point to ensure sensors were working correctly, check for Warranty etc. I made an appointment and could not get in for 2 weeks. My appointment was for 930 am and at 3 they called to tell me to come and pick up my vehicle because they would not have time to look at it. When I asked why they said they were too busy. I said but I made an appointment for today. They did not even apologize or offer another appointment, not even when I went to get my keys. I've been in the service industry most of my life and find this non service deplorable. I have gone to this dealer for a while but no longer.

excellent service all the time - Novak

Lonnie and Harry have helped my family for years in getting a vehicle. There customer service is EXCELLENT and they also above to keep you happy. These guys are truly amazing!!! thanks so much 5 STARS!!!!