498 British Columbia CODA Service Centres

I took our 2019 Buick Encore in for an oil change and new... - jerryhendrickson49

I took our 2019 Buick Encore in for an oil change and new wiper blades on Jan. 8th and am very satisfied with the service I received from Chandler and all involved. Thanks for treating us so well all theIan Grey Team. Jerry H.

i had a warning light go on , on my 2012 F250 diesel pick - npearase

i had a warning light go on , on my 2012 F250 diesel pick up . so i stopped in to the service department to make an appointment to have it looked at . Ryan had my truck in with in an hour and had it diagnosed and back out about an hour later. Sean explained what had to be done and took his time to explain it to me. i felt like they service department didn't look at me as a dollar sign but and a friend who needed some real honest service for his vehicle. Skaha Ford will be my go to service department from now on.

Brought my 2012 Nissan Maxima to Southside on May 16, - CTP1964

Brought my 2012 Nissan Maxima to Southside on May 16, 2023, to have them program an after market key fob. 1.5 hours later I was told the fob could not be programed, fine. Another hour later they tell me that they can not reprogram my original factory Nissan fob, and that they have disconnected the battery and have to have my car over night, not so fine. This morning, they call to say my car is done, that the reprograming was an issue with a fuse, but they still could not program the after market fob, fine. Walk 2.8km to Southside, the guy tells me stuff I was already told on the phone, then tells me it is $179.20 to not do what I had originally brought the car in for. Not fine at all. He explained that I had to pay for the the time that was spent on the car. So let me see, Southside did an inspection of the car, which was not needed, nor did I ask for, Southside, washed the car, which was not needed, nor did I ask for. Southside did not/could not program the fob that I brought in, which is what I asked for and needed. They wasted 2.5 hours of my time, which I guess to Southside is worth nothing, and left me without a car for half a day. Southside Nissan will not see any future business from me.

Great service overall - CAF

A big thanks to Robert. He was very helpful in explaining what all of my options were pertaining to my brake service. He didn't try to oversell getting my brakes done, as they were good enough to take me well into the next service, I appreciated that as my finances are limited and if he had advised me to get them done instead of waiting, even tho it would have been a hardship, I would have had them serviced. He also told me what to expect at my next service. I liked that fact that my services can be pulled up by computer so he was also able to tell me when the last time my air filter had been changed. The shuttle driver was busy when my car was ready so Robert even picked me up himself. I didn't expect it, but did appreciate the fact that he remembered that I had a new dog at home and was worried about it being left alone too long! Just an example of the small things that add up to excellent service that goes beyond the technical aspect.

The best service I have ever received at a car - Glo

The best service I have ever received at a car dealership. I am from out of town and had trouble starting my car. I took my car to Steve Marshall Ford and was helped immediately. Within an hour I had a new battery installed and was on my way. They even washed my car. The staff were helpful, caring and friendly. Other car service centres need to take a lesson on what customer service should look like. Thank you to all those who helped me. Gloria Hawkins

I purchased a new 2012 Ford Focus titanium back when. It... - Rawaitim

I purchased a new 2012 Ford Focus titanium back when. It had an issue with the transmission and I asked them to look. They reprogrammed the tranny and told me to come back after 12000 km but it did same thing when I left the lot. The tranny issue was common due to faulty seals but it took 2 years to get it fixed. The service manager was difficult and it wasn’t until I told him I was going to park it in front of his doors before I got satisfaction. Will never buy another Ford product.

I had the misfortune of having nothing but minor vehicle - Raymond

I had the misfortune of having nothing but minor vehicle issues with my wifes Subaru Forester. To the credit of ALL the staff at Subaru Nanaimo, they let me know the status of things every step of the way. I would pick the car up and another minor issue would crop up> Had it in most of the last month and picked up a couple times. Many investigation things were done at no charge ot me (greatly appreciated!!) and today when I picked it up, its running great! Kudos to front end staff, service department. Everyone I dealt with and talked to here was courteous, professional and treated me very well. I would not hesitate coming back here for service.

Absolute clown show. - bill

Absolute clown show. Do not waste your time or hard earned money here because the service department simply does not give a xxxx. Case and point: 2021 Bronco. 35,000km on it. Took it on it's very first major road trip from Victoria to Calgary and upon leaving Calgary the windshield washer pump stopped working. Was forced to drive back to Victoria with no windshield washing fluid, so I used a Gatorade bottle and had to stop on the side of the highway every 20 minutes to clean the windshield. Called Suburban on my way home to make an appointment. Mid-winter you'd think something like this would be important because of safety issues, but the standard "we're booking 3 weeks out right now" response was still issued. So, booked the appointed and tried waiting but a week after I got home more sensors showing errors on the dashboard. Called to update the service appointment, but a week past that the Bronco became completely undrivable so I took it straight to Suburban and let them have it. Two weeks went by without any word. And this is now past the date of my scheduled appointment. Called, and called, and got the impression that I was just being annoying but in the meantime I'm paying $50/day for a rental while they try to fix this piece of xxxx. Finally I get a call that there's saltwater in the fuse block, and it'll be around $1000 to fix because they aren't covering it under warranty. I ask "how did that happen?" and they don't have an answer. But i'm on the hook for the repair. On a three year old vehicle, with 35,000km on it. I finally agreed to pay it and decided that I'd go after them once I got my vehicle back. Another week and a half goes by and I call... they still haven't fixed it. So I get upset and talked to one of the service managers, Murray. Murray is just a ray of sunshine, let me tell you what. He was combative from the start, acting like I'm inconveniencing him for making him do his job. He comes back and says "WELL FORD AIN'T GONNA PAY ME TO FIX IT, SO EITHER YOU'RE PAYING FOR IT OR ICBC IS PAYING FOR IT!" And THEN I get a call from the service advisor, Liam, who advises me that when they ACTUALLY looked at it three weeks later the water damage is much more significant than expected and now it's gonna be around $7000-$8000 to fix this lemon. Long story short, I called Murray again and the end result was him yelling at me "WELL THEN TOW YOUR xxxxIN BRONCO OUT OF HERE AND TAKE IT SOMEWHERE ELSE". So I did. But that's the funniest part. I was told the Glenoak Ford service department was much better (same company though, Carson Automotive) but it wasn't. I made an appointment after I towed the Bronco from Suburban to my driveway, and there was a 3 week wait time. Sure, great whatever. They told me to bring the Bronco on Feb 8th. I got it towed over there on Feb 7th. Two weeks later I called for an update and was advised that it hadn't been looked at yet (even though the engine was already disassembled and all they needed to do was take some photos for ICBC) and was told "hey man, I've got vehicles that have been here for 3 weeks and more" so I was told to wait my turn. After 19 days I called Ford Credit and told them to take their Bronco back. Luckily I left both sets of keys in the cupholder because I figured this is what is was going to come down to. Now, my credit will be f*cked because of this clown show that we call the Carson Automotive Group. Please, do not buy anything from these idiots. You are just setting yourself up for failure.

Jamie Scheffelmaier went above and beyond. Very helpful... - capoqueen

Jamie Scheffelmaier went above and beyond. Very helpful and knowledgeable. Would recommend him to anyone looking for new vehicle! Thanks Jamie for all your help!

Horrible experience! - hollyseabrookca

Horrible experience! Job incomplete, parts not ordered, work order canceled without even a phone call. Pore experience with rude staff, staff not doing their jobs (simply ordering parts after being asked 2 times) management not being accountable.

Had a noise issue with my 2019 Ridgeline and brought it - frankypanky

Had a noise issue with my 2019 Ridgeline and brought it in for diagnosis. Chris was a game changer from other service departments I have dealt with. Efficient, knowledgable and easy to deal with. After the problem was identified he provided me with options to accommodate my schedule and budget. Was there a large bill? Yes , but parts and labor are never cheap. Customer service however is indispensable. Thanks Chris.

If you want excellent service for your car, go to Surrey... - Jose Fernandez

If you want excellent service for your car, go to Surrey Mitsubishi. Great staff too

Years of Great Service - Doug

We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.

I brought my tesla in to fix the Bluetooth connectivity - janiecereilly

I brought my tesla in to fix the Bluetooth connectivity and they only fixed the refrigerant PT sensors (which was under warranty). My appointment was at 2:30. The car started service at 5pm and at 7pm closing time the initial problem was never solved and I need another appointment. I will never go back!

We just returned from an 8000 km trip to the go of the - Lisa

We just returned from an 8000 km trip to the go of the Baja peninsula and back. Our truck was looking worse for wear and needed a service badly. And then there was the snow. As we crossed the border our first call was to the Honda Way. The very next day the Honda Way found time to service and detail the truck and install our snow tires. Such amazing service. So appreciated.