52 British Columbia Buick Service Centres

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

I purchased a new Vehicle from Laird Wheaton and have had - vancouverisle

I purchased a new Vehicle from Laird Wheaton and have had nothing but GREAT service, Mechanic found a faulty part without me having to look and ordered the Part. With Covid it took a while to get it from GM. Not Laird's fault - Sales Manager looked after a little challenge that we had getting the correct part, I see Labor Costs complaints on this blog. Where can you go today that the labor charge is not around 120/130 hour. Doesn't matter if it is a Dealership or you local Plumber. We are all in this Big World Together! Piano Lessons have gone up to!! lol

Must be new management or owners as the customer service - John A

Must be new management or owners as the customer service and service reliability are terrible now.

Poor service department - Untoldfox

Very poor Service department. Unprofessional, and rude. If buying parts get a quote and go elsewhere. I would not scheduled an appointment with this dealership to get any type of work done.

Excellent Problem Solving - dbking2004

My SUV has been serviced at Murray GM for years and I have always been happy with the service. Recently my SUV had two separate instances of intermittent problems that were a real mystery because they could not be reproduced on demand. Darren and the service team persisted and solved both unusual problems. In addition, it did not cost me a fortune.

Incompetent - Carowner123

I've had two bad experiences at this dealership. The first when they quoted me a price on a vehicle where I believe they deliberately excluded the GST amount on a quoted printed price. Only a week after a told them "No" did they call back to offer me the price they originally asked. The second incident was when they agreed to fix one of my vehicles covered under warranty from another vehicle make. They assured me from day one that everything would be covered and made no mention I would have to pay anything out of pocket. After a month, they finally fixed the vehicle then gave me a $1500 bill because, according to them, they didn't have the right tools to replace the part. They should've called me before-hand to inform me it would cost out of pocket before completing work on the vehicle but they didn't. What kind of dealership tells you the price of a job after they completed the work!!!??? Incompetent, rude, sneaky. Take your pick.

I left a message that my engine light was on in December. - Maggie

I left a message that my engine light was on in December. No return call. I took it to a mechanic who performed diagnostic tests aa I was about to head out on a trip and once he looked at it he said to have it looked at at GM at some point to ensure sensors were working correctly, check for Warranty etc. I made an appointment and could not get in for 2 weeks. My appointment was for 930 am and at 3 they called to tell me to come and pick up my vehicle because they would not have time to look at it. When I asked why they said they were too busy. I said but I made an appointment for today. They did not even apologize or offer another appointment, not even when I went to get my keys. I've been in the service industry most of my life and find this non service deplorable. I have gone to this dealer for a while but no longer.

terrible - Author101

They didn't complete the services asked, charged for an oilchange not requested. And stuff listed as found on inspection was false (proved by anothercompany)

Very friendly and professional service! - Terri

I love my vehicle that I purchased from Pacific Chevrolet. Any time that I had a question or concern, I would call them and they were friendly and very helpful. When I did my annual tune up, they did a great job and my vehicle was clean and washed!! I would definitely recommend them to anyone who is looking to purchase a new or used vehicle!.....or just for service too!

I took our 2019 Buick Encore in for an oil change and new... - jerryhendrickson49

I took our 2019 Buick Encore in for an oil change and new wiper blades on Jan. 8th and am very satisfied with the service I received from Chandler and all involved. Thanks for treating us so well all theIan Grey Team. Jerry H.

Sandro in Sunshine Coast GM's service department saved - jo_fox

Sandro in Sunshine Coast GM's service department saved what was turning into a very bad day for me last Tuesday. I was travelling between Vancouver and Powell River in my electric KIA and was not able to charge at the public EV charging station in Sechelt because my credit card had been compromised. Big problem! I arrived at the GM dealership and once I explained my predicament Sandro immediately offered me a free charge at their complementary EV hookup, allowing me to complete my journey. Kudos for being so kind, Sandro.

excellent service all the time - Novak

Lonnie and Harry have helped my family for years in getting a vehicle. There customer service is EXCELLENT and they also above to keep you happy. These guys are truly amazing!!! thanks so much 5 STARS!!!!

Took my truck in for some warranty work, a new front - None

Took my truck in for some warranty work, a new front wheel bearing and a coolant flush. They never even touched my hose clamps yet still charged me for a coolant flush. They wrecked my wheel sensor and instead of just replacing an @ $40 part they deleted the code twice and gave me my truck back causing me to crash. It took me over a year them lying and xx . Twice I left my truck there for 3 months without so much as a phone call. The first time they said they had all the parts when they had none. No less than 6 times I told them what needed to be fixed and what did not. I got my truck back missing parts and with repairs done that had no relation to the claim, which I had explained to them in detail several times. At the end of the day they deleted a code instead of repairing a cheap part sending me with an unsafe vehicle, charged me several times for work that didn't need to be done or wasn't done and lied to me several times. Finally after a year and a half I got my truck back and was still missing parts. I wouldn't take a vehicle from them if they were giving them away. Don't waste your time or risk your safety.