Dealing with Okotoks Chevrolet has been nothing short of - Keith
Dealing with Okotoks Chevrolet has been nothing short of a total disaster. I had a "service brake pad monitor" alarm come up on my dash while the vehicle was under warranty. After contacting this location, I was advised that my vehicle was 67 km over my warranty, I explained that the light came on under 60k but I had to get home and to the dealership which put me over. After a brief conversation, they agreed that the part would be under warranty as the code came on while under warranty. After picking up my vehicle from the dealership, I noticed several days later the warning was back on the screen. I then booked it back in with them at which point I was told the part was defective and they were going to order a new one. Several months later, I brought the vehicle back and the part was replaced, but not after trying to charge me. After a brief conversation, they replaced the part I had no cost to myself. When picking up the vehicle this time around, I immediately noticed after starting it the code was back on. I spoke with the service advisor who told me that they will book it in again, but at a cost to me. I asked the service advisor if this problem has persisted since day one, how was it now a cost to me as it was misdiagnosed from the start? I didn’t believe that I should be paying for any of this. I suggested that if anybody was paying anything, perhaps they should pay my time for the inconvenience of bringing the vehicle back over and over at which point she told me I was a rude person. I asked the advisor if I had used bad language or raised my voice and she was unable to answer.
At the end of the conversation with the service advisor she let me know. This is the last time she will not charge me for a diagnosis, but if it was caused by something other than the monitor, I would be paying out-of-pocket.
I am appalled at the service I have received at this location.
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