510 Alberta Daihatsu/zlib/zstream Service Centres

So, a perennial problem with the Metro Ford dealership in - ngretener

So, a perennial problem with the Metro Ford dealership in Calgary is their inability to properly schedule appointments. I commented on this in the past and had assurances they would work to fix the problem, but no such luck. If you make an appointment for same-day service, don’t expect it to be honoured. They chronically overbook. The norm, through my experience, is that they will often keep your car overnight, which can really play havoc with your own schedule. The maddening think is their notification system, where you get bombarded through the day with updates such as (after noon for a car that was brought in at 9 am) “Your car is not yet in the service bay, but its eighth in line…” followed by messages over the hours where you are “…fourth in line”….”second in line”…and then, the final blow, at around 5:45 pm “We will not be able to get to your car today…”. In fact, on my appointment yesterday, I got no responses after the first update—nothing to tell me the car would be held overnight. Had to call the next day to find out what was happening. It all reminds me of that Seinfeld segment on “Reservations”. “Yes, Mr. Seinfeld, we have your reservation, we just don’t have your car.” Seinfeld “I don’t think you understand what a reservation is.” I don’t think Metro Ford understands what an appointment is.

Sales are excellent. - allie

Sales are excellent. Service does not value people's time. Took 2 trips with 8 hours wait in total to get a new gas cap. Appalling!!

Awesome customer service! - Zach123

Went there to have my Mazda 5 serviced. They were waiting for me at the door. Pretty impressed with the welcome. Also very happy on how they handled everything. Very professional staff.

WORST dealership I have ever had the misforture of - armwrestler

WORST dealership I have ever had the misforture of dealing with. I am a senior and had MANY deals with many dealerships, this is the most disgusting, rude, lying nasty place I've dealt with. My advice, NEVER use them for anything, buying and especially "service". susan the manager is the nastiest, rudest and Mean person ever. I am expecting an apology from her for her lies and false accusations and I have two witnesses to the contrary of her balcony. Be very wary of her for one...no longer the new truck from them.

We kind of have a mixed review. - Unhappy Equinox 2

We kind of have a mixed review. When we bought our Equinox, Michelle was our salesperson and she's the best hands down. Where do I start, first itt wasn't detailed as I pulled cheerios from under back seat, then b4 we even left with vehicle it read 2 tire sensors not working. Guys told Michelle, yes fixed. But nope not true as we had to have them replaced when we had to have. 4 new tires put on as I guess the ones on were wrong size. Then worst part the paint began to peel in sporadic spots on front of vehicle and one strange spot on driver's door. Well when we were in shop today , we found out car had been painted b4 and to have fixed WE would have to pay !! The n we asked for trade in value and were quoted over 8000 less then cost with new tires. It was a 2018 equinox and I mean even if we were offered a trade for another 2018 would have made us some happier. We have bought. 6 vehicles here, but not again. BUT I DO MOST DEFINITELY RECOMMEND MICHELLE AS YOUR SALES LADY TO DEAL WITH. Very unfortunate as it felt like they were trying to hold us responsible for the wrong doings.

Made a appointment with Curtis and Kim looked after both - Chris

Made a appointment with Curtis and Kim looked after both of my wife's and daughter's car,even tho they were strapped busy and only 2 mechanics on hand they still did great service even though my wife and I went shopping they were excellent with our cars and we were happy with the service hats off to the staff in service and the staff out back thank you very much Chris Mitchell 😀

We recenctly needed a timing belt changed on our Fiesta, - CE

We recenctly needed a timing belt changed on our Fiesta, and the level of service from Nisku Ford was outstanding from beginning to end! The quote from Clarence was very reasonable, the work was completed without issue and ahead of schedule, and the final bill was even less than the original quote (this speaks to the honesty and integrity of this dealership). Thank you Nisku Ford for a wonderful experience!!

Complaint - kpatel

be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......

Terrible, horrible service! - jcadorette

Terrible, horrible service! The service is truly awful. Everytime I go there, it's like pulling teeth. You cannot even book a time for your appt. You bring the car in, in the morning and who knows when it will be ready. I had a previous Kia Sportage for 13 years before the one I bought at this Kia Dealership and I also had free lifetime oil change. Never once was I questioned or threatened to have my free oil change service revoked because I was over or under the acceptable kilometres range. This Dealership revoked my free oil change after my second or third oil change. It seems like they just want to sell you the car and be on your way... And never come back! Maybe that is just what I will do and give my money to another Dealership for maintenance and service.

I had wonderful service today from Alex in the North Hill - Carolyn

I had wonderful service today from Alex in the North Hill Mazda service department. He was kind, generous and helpful in restoring my key battery. This service department has been consistently helpful, providing excellent service to my vehicle. Carolyn

I wish I could give them 0 stars, or better yet -5. - Northstarworstdealer

I wish I could give them 0 stars, or better yet -5. I worked here for years and I am telling all the customers that you are getting scammed. Working here really broke my trust in humans, car dealer owners, managers/supervisors, coworkers, etc. If you the customer thinks you’re being scammed try working for a man who steals half your hours from a job, but charges Ford Canada the full hours and pockets that half that you’re missing. Forces workers to replace an engine for free… free work? Their is a word for that and it rhymes with slavery.

Would not recommend - Saver224

Just an overall bad experience. When you are buying the truck they promise you the world but when you need assistance after they will not help. Thanks for nothing

I was hesitant to bring My vehicle into a New place but - marvin125

I was hesitant to bring My vehicle into a New place but the lady in parts got me in right away with the help of the service department. Love the tire choice and How Nice an attentive everyone was.

If you like paying 50% more for parts than other Ford - Disappointed.

If you like paying 50% more for parts than other Ford stores, go here. Spark plugs for 3.5 ecoboost 36$ each. Other stores 23$. Price gouge.

Service Desk struggles to explain the rationale for - Wilbur

Service Desk struggles to explain the rationale for recommended services A and B. Just get your oil changed and your tires rotated somewhere else that's cheaper. Warranty does not cover checking to see why engine lights go on (if they fix something related, warranty covers that) but otherwise, even when the car is on warranty, you have to pay them to find nothing wrong and turn the light off.

Dealing with Okotoks Chevrolet has been nothing short of - Keith

Dealing with Okotoks Chevrolet has been nothing short of a total disaster. I had a "service brake pad monitor" alarm come up on my dash while the vehicle was under warranty. After contacting this location, I was advised that my vehicle was 67 km over my warranty, I explained that the light came on under 60k but I had to get home and to the dealership which put me over. After a brief conversation, they agreed that the part would be under warranty as the code came on while under warranty. After picking up my vehicle from the dealership, I noticed several days later the warning was back on the screen. I then booked it back in with them at which point I was told the part was defective and they were going to order a new one. Several months later, I brought the vehicle back and the part was replaced, but not after trying to charge me. After a brief conversation, they replaced the part I had no cost to myself. When picking up the vehicle this time around, I immediately noticed after starting it the code was back on. I spoke with the service advisor who told me that they will book it in again, but at a cost to me. I asked the service advisor if this problem has persisted since day one, how was it now a cost to me as it was misdiagnosed from the start? I didn’t believe that I should be paying for any of this. I suggested that if anybody was paying anything, perhaps they should pay my time for the inconvenience of bringing the vehicle back over and over at which point she told me I was a rude person. I asked the advisor if I had used bad language or raised my voice and she was unable to answer. At the end of the conversation with the service advisor she let me know. This is the last time she will not charge me for a diagnosis, but if it was caused by something other than the monitor, I would be paying out-of-pocket. I am appalled at the service I have received at this location.

I had my 2012 F150 in at Okotoks Ford Service in mid 2024 - ltd.2

I had my 2012 F150 in at Okotoks Ford Service in mid 2024 for a oil change and alignment. It was diagnosed with a faulty Lt Front inner tie rod end. When they ordered it, I had it replaced and an alignment done. Allegedly. Approx 6 months later, the truck showed sever signs of a toe out, and tire wear. I took it elsewhere and had the alignment redone, and as a result I had to purchase new tires. The tires were not new, however had about a 1/4 wear left. Go figure what happened. Not Happy

Excellent Customer Service that exceeded my expectation! - Amar

Excellent Customer Service that exceeded my expectation! My SUV needed major engine overhaul and another dealer misdiagnosed the issue. The leadership of Steve V., Assistant Team Leader, Service Department at Okotoks Honda, in resolving this issue was exemplary. Kudos to his clear and concise communication I was able to understand the complex technical issues and applied mitigation strategy for the corrective action.

We purchased a 2023 Nissan Rogue from Evan last year. - debbiekondo

We purchased a 2023 Nissan Rogue from Evan last year. We were having an issue with the seat settings. When my husband would start the vehicle with his key fob, the seat would move too far ahead and he would get crushed. My seat setting was fine. We drove out to see Evan and he attempted to fix it for us. He read the vehicle manual and followed the steps . . . . and that did not work. He checked the Nissan website for comments made by other Nissan dealerships to see if there were other customers with this same issue and found that there were but nobody knew how to fix it. So, now Howard and I are feeling bad for taking up Evan’s time . . . . but Evan was determined to figure this out. We went back out to the vehicle. And . . . . . drum roll please. He selected the Infotainment system and created a 2nd user profile for Howard. There is nothing in the vehicle manual to mention this step. Evan, I think that you need to do a video on this for Nissan. You are a real natural on camera! Thank you for the fabulous service Evan!