Yorkdale Volkswagen

I rarely leave negative reviews, but my recent experience with Yorkdale Volkswagen was frustrating enough that I feel obligated to share it. We leased a brand new Volkswagen Tiguan, and within just 1.5 mont with Yorkdale Volkswagen was frustrating enough that I feel obligated to share it. We leased a brand new Volkswagen Tiguan, and within just 1.5 months, the vehicle stalled in the middle of an intersection, a dangerous and stressful situation. To make matters worse, the SOS feature didn’t work, and even contacting roadside assistance was difficult due to repeated call disconnections. When the vehicle was finally brought to the dealership, we were informed of a radiator issue and presented with a repair bill of approximately $1,500. For a vehicle this new, this was both surprising and concerning. We received the our repaired Taguan over a month later. What was most disappointing was not just the issue itself, but how it was handled. Despite speaking with multiple levels of the dealership including service management and leadership there was no meaningful effort to provide goodwill support, compromise, or customer-focused resolution. The situation was treated strictly as “not covered,” with little consideration for the timing, circumstances, or our long standing loyalty to the Volkswagen brand since 2018. Even after raising reasonable concerns and seeking independent opinions, the dealership stood firm without offering any alternative form of compensation or customer care gesture. For a company that claims to value customer relationships, this was extremely disappointing. This experience has completely changed our perception of both the dealership and the brand. A situation like this especially so early into a lease should be handled with far more care and accountability. If you value customer service and support after the sale, I would strongly recommend thinking twice before choosing this Yorkdale Volkswagen dealership. More

Thank you to Marcelo, as well as to Artur, Omar and Sarah, for exceptional advice and service on the purchase of my new Golf GTI. I appreciate it ... and love the car too! Drew Fagan Sarah, for exceptional advice and service on the purchase of my new Golf GTI. I appreciate it ... and love the car too! Drew Fagan More

So appreciative of the no pressure salesmanship of Dmitry and team. Excellent experience and a real pleasure to pick up and review all of the fabulous features of the 2026 Tiguan. and team. Excellent experience and a real pleasure to pick up and review all of the fabulous features of the 2026 Tiguan. More

Thank You for your professional services regarding the wonderful purchase of Taos 2026. Marcelo and his team delivered a rapid and helpful approach. wonderful purchase of Taos 2026. Marcelo and his team delivered a rapid and helpful approach. More

Excellent experience ! Thank you Dmitry and Raquel we will be recommending your service to family and friends Thank you Dmitry and Raquel we will be recommending your service to family and friends More

I would like to recognize Dmitry, Raquel and Alex for exceptional experience they provided on the purchase of 2026 Tiguan. The team made me feel valued and respected throughout the entire process. They w exceptional experience they provided on the purchase of 2026 Tiguan. The team made me feel valued and respected throughout the entire process. They were patient and attentive, ensuring that I felt comfortable with every step of my purchase. I would to especially highlight Dmitry for his dedication and commitment. More

Searching for the "right" vehicle came to an end when I walked into Yorkdale dealership. No pushy sales tactics, given time to look around, and then approached by Dmitry, who was extremely knowledgeable a walked into Yorkdale dealership. No pushy sales tactics, given time to look around, and then approached by Dmitry, who was extremely knowledgeable and helpful. Each time I revisited, Dmitry was patient with me and my family members. When all was said and done, Dmitry and Alex helped me seal the deal. Thank you for this great experience! Looking forward to future dealings. More

Excellent experience with the dealership. Especially would like to recognize Dmitry, Alex, George and the Service team for everything from welcoming me, showing me options and helping me wit Especially would like to recognize Dmitry, Alex, George and the Service team for everything from welcoming me, showing me options and helping me with the purchase of my new Tiguan. More

Artur and Dmitry were very friendly and extremely helpful and knowledgeable. The sale process went smoothly. They did a great job! and knowledgeable. The sale process went smoothly. They did a great job! More

Dmitry was extremely helpful and professional throughout the sales process and post sales follow up with my purchase of Taos the sales process and post sales follow up with my purchase of Taos More