I have been a Yorkdale Ford customer since the mid 1990s. Purchased two brand new vehicles ( 2006 Focus and 2008 Escape). My dealings with the service department up to this year has been exceptional. I have encouraged various freiends and family to come their for service and also to get a brand new vehicle. However since the start of this year my opinion of the service area has changed. Various changes in staff at the service area has occured and with that comes problems. Apparently according to Mr Hamilton who runs Yorkdale Ford, I am the only one who has complained ever. Well I find this hard to believe but he has to play his political game to his customers. So here is my story.
I noticed a check service engine light and engine coolant gauge problem and broght it in to be seviced. I was advised it was that I would need a engine coolant flush and a thermostat gauage. When I was to bring my car in that week i had to bring it in earlier, their was then a problem with the alternator and the battery. So had to get a alternator replaced. and then had to replace a cht sensor. Thinking all was well, not lest than 24 hours after i picked up my vehicle, the check engine and coolant gauge was acting up again. Already spending about $1100 of work done and the original problem not solved I complaing to the Service Manager I was dealing with the General Manager . It was then agreed that once I would bring my car in to be repaired my total cost would be an additional $300 with a $100 credit from Yorkdale Ford and then I would be put on a points program. This was acceptable to myself. However then I was advised that their is more work to be done since they can not determine what the problem was or confirm if they would be able to fix it. Would cost about $600 to fix the engine manifold and PCU System with parts and labour. After being such a loyal customer to this dealership and doing whatever work needed to be done on my vehicles I had enough since they would not own up to making mistake after mistake with mis- diagnosis on my car. So I left this dealership and am done with them. "Genuine Ford parts that fit perfectly and Technicians trained to know your Ford best" is what they adverstise and send out to customers in the mail. Well I must be the only not satisfied and complaining about the Ford Service from this dealership. Finally, they wont be getting another penny from me and no I will not stop until I receive an apology from this dealership in the poor service they provided.