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Yorkdale Ford Lincoln - Service Centre

4.6

101 Lifetime Service Reviews

3130 Dufferin St, Toronto, Ontario M6A 2S6

101 Reviews of Yorkdale Ford Lincoln - Service Centre

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January 24, 2019

"Shuttle Service"

- Marvin

Appreciate the quick shuttle service. The shuttle vehicle was clean and very convenient. The driver was very cautious and friendly... Overall good experience... Thanks Michael.

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Recommend Dealer
Yes
Employees Worked With
Michael
Feb 15, 2019 -

Yorkdale Ford Lincoln responded

Marvin Our shuttle drivers are great ambassadors for us so it is always GREAT to see a review that calls them out for a great job. I am glad that you felt so comfortable and thank you for the review and the trust in our service team. Safe driving. Jim Hamilton General Manager

January 17, 2019

"Excellent Service "

- 650Queens

Great dealership and service department. Jim - the Lincoln Valet Driver goes above and beyond. Really appreciate the care and attention they take with my vehicle.

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Yes
Employees Worked With
Jim Nikolaidis
Feb 15, 2019 -

Yorkdale Ford Lincoln responded

650 Queens I am glad that we were able to meet your expectations and you felt comfortable posting a 5-Star review. Jim (shuttle driver) will be happy to see so I will pass along. Thank you for the review and the trust in the service team. Take care, and safe driving. Jim Hamilton General Manager

January 08, 2019

"Best Customer Service"

- Parik Ranade

It is the best customer service I have ever experienced at any car dealership. Customer service staff is very friendly, knowledgeable and patient. They were very considerate and accommodated my last minute urgent request. Service center has a Lincoln lounge with free Wi-Fi, desktop, coffee, snacks. It was very quite and comfortable to work and make phone calls from the lounge. Customer service fixed my tire leak for free as a courtesy. I would recommend this dealership even it is far from your area. The drive will be worth it for sure.

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Yes
Employees Worked With
Anne Johnston
Jan 12, 2019 -

Yorkdale Ford Lincoln responded

Parik Thank you for the review and I am glad that your time in service was so enjoyable and you were able to take advantage of the lounge and amenities. Its never fun to experience an emergency for your vehicle but great to see that the staff were able to get you in and taken care of. Thank you for the trust and kind comments, I will pass along to the staff. Jim Hamilton General Manager

November 29, 2018

"Customer Service Excellence"

- Ford customer 23

I had gone to a local Ford Dealership in Cambridge and they were unable to service/address a problem they created for a few weeks. In my travels, I stopped into Yorkdale Ford without an appointment. Anne J. the service advisor was able to fit me in and rectify the issue immediately. Claudio D from the sales team spoke with me to help improve my feelings toward Ford that were soured by the Cambridge dealership. It was a very pleasant and enjoyable visit that left me feeling that I am important as a Ford Customer. My thanks to Anne and Claudio and would recommend that if you drive or own a Ford or Lincoln, take it to Yorkdale Ford for anything you need.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Anne J
Dec 28, 2018 -

Yorkdale Ford Lincoln responded

Ford Customer 23 Its never great to hear about a customers service issues but I am glad that Claudio in sales and Anne in service were able to assist and take care of yours. Also great that you feel valued and important again and I wlil definitely pass on this review to both of them. Thank you for the 5 Star, take care, and safe driving. Jim Hamilton General Manager

November 13, 2018

"Friendly, dependable and great shuttle service (Michael)"

- Marcy

My experience at York Dale for has always been exceptional. The shuttle driver Michael is friendly and consistently helpful. Anne at the service department is my go to person. I trust her 100%!

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Yes
Employees Worked With
Anne Johnstonr
Nov 17, 2018 -

Yorkdale Ford Lincoln responded

Marcy It is always great to have a Go To person and feel that the service was and is exceptional. In a service department TRUST is deff an asset. Nice also to see the comments about Michael one of the shuttle/valet drivers. He loves what he does. I will pass along to both of them. Safe driving and thanks again. Jim Hamilton General Manager

October 31, 2018

"Quick and easy, Excellent customer service "

- chanelle0405

I am so pleased with my overall experience that I had with yorkdale ford dealership. Employees Azad And Jesse are extremely amazing. From the moment I met them they always seem considerate to my needs. I got exactly the car I wanted I am so happy. Every aspect of my experience with the dealership made me glad to have done business with them. Both 2 amazing men who helped me start my journey. Thank you really appreciate all there service.

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Recommend Dealer
Yes
Employees Worked With
Jess Hoarau, Azad Kajia
Nov 08, 2018 -

Yorkdale Ford Lincoln responded

chanelle0405 I love the wording......"They helped me start my journey" it paints a very nice picture. I am GLAD that you got exactly the vehicle that you were looking for and wanted and that each step of the process was better than what you probably expected. Enjoy your Journey, and safe driving. Jim Hamilton General Manager

October 24, 2018

"Out of town - Bind"

- Kirby 962

I cannot say thank you enough to Anne, Catherine and Michael for their amazing Customer support today. I am from out of town and work nearby, but today my Fusion decided to give me grief and needed to be towed in. I called first thing, explained the issue and by 10AM the car was done. Thank you all for going the extra mile. I will be home in time for parent teacher interviews!

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Recommend Dealer
Yes
Employees Worked With
Anne, Catherine and Michael
Oct 29, 2018 -

Yorkdale Ford Lincoln responded

Kirby 962 It always tough when a vehicle experiences difficulty and even worse if you are stuck. I am glad that the team of Anne, Catherine, and Michael were able to earn the 5-Star review and get you to your interviews. Thank you for the review and safe driving. Jim Hamilton General Manager

October 13, 2018

"Great experience at Yordale Ford Lincoln "

- Marsh

Gary Wener - it was great meeting you today. And thank you for all your help setting up my audio system and for signing me up with syncmyride. It was very much appreciated. I changed the USB power cord as you told me to and it now works perfectly. You really know your stuff!! You are a true professional sales person in every way. Mark Taylor in service is a true professional in his department as well - and a pleasure to deal with. Mark went over and above to help me out late on a Friday afternoon. Thank you both for a great experience at Yordale Ford Lincoln yesterday.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Taylor
Oct 15, 2018 -

Yorkdale Ford Lincoln responded

Marsh It looks like you got a bit of a 1-2 Punch.........the Good kind ! I am glad that Mark in service was able to assist and get you sorted out on what can be a bust and hectic day for customers and a service department. I also nice to see that Gary was able to offer the assist on the sales side even though you did not buy it here. Thats the type of customer service that makes a general manager happy as well as the customer. Thank you for the 5-Star review and safe driving. Jim Hamilton General Manager

October 12, 2018

"Solid"

- druss1313

Overall a good experience. Staff is friendly and they seem knowledgeable on products and services. The drivers (I had Michael this time) all have been nice and friendly. I have tried other Ford dealership in the past in Toronto but now only take my vehicles here.

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Yes
Employees Worked With
Michael
Oct 15, 2018 -

Yorkdale Ford Lincoln responded

Druss1313 We appreciate the ongoing trust in the service staff and nice comments about the driver Michael. He is a great ambassador for us and loves the customer interaction. Jim Hamilton

September 28, 2018

"Honest employees"

- hatrinh

My 2012 Ford Focus needs to get its purge valve and catalytic converter done. Chelvin was very helpful and told me that I really need to get the purge valve done now but the catalytic converter can wait. I appreciate his candor.

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Recommend Dealer
Yes
Employees Worked With
Chelvin
Sep 29, 2018 -

Yorkdale Ford Lincoln responded

hatrinh Thank you for the posted review. So many people think a service department tries to oversell so its very much appreciated seeing your post that Chelvin did the proper recommendations and ALSO let you know that the other item can wait. Thank you again and safe driving. Jim Hamilton General Manager

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