Was in last week of December 2017 for a front end brake replacement. Immediately after receiving the car back I found the brakes to be very noisy (squeal) but given this was not my first new brake job I'm familiar with new brake noise and thus decided to wait a couple weeks to give them time to break in. Fast forward four weeks and now the sound is even worse and I have a random "Wrench" light coming on when I brake hard, no ODB2 code found when scanning with this light on, and it goes off immediately upon restarting the car...only to come back again sometime later during hard braking. I made an appointment to have the brakes inspected, and when dropping off the car explained that I did not want and would not pay the $125 for the code scanning as there was no code found as scanned by myself and as researched this problem online from other users, the tech Mark, agreed and scratched out the $125 charge. Later that afternoon I receive a call stating that they cannot hear the noise nor find the Wrench light. This blows me away as the sound was even commented on my the woman on the phone booking my appointment. I suggested they keep the car over night and drive it again for a longer time, the noise was surely there. The next day I receive no news of my car. I call and find out my service tech was out to lunch. I finally get a call back at 3pm stating that they took my car back out that morning and found nothing. So my car is sitting there with nothing being done on it. I ask to have the shuttle service pick me up, Larry who was great, was very prompt and friendly. Upon arriving at the dealership to get my car and expecting to pay the $60 brake inspection fee, I'm instead hit with 200$, the brake inspection plus a code scanning fee. I asked Mark why I was being charged for a service I did not request and returned no codes. He denied having the conversation with me upon dropping the car off and refused to talk to me further about the matter. So at this point nothing at all had been done to repair my car, nothing was found with the brakes or the Wrench light, yet $200 out of my pocket. I get the car back and low and behold the sound is 100% gone and it actually seems to be braking better. Part of me wonders if they didn't actually do the brake job in December and thus the noise getting so much worse and then suddenly gone. Very unhappy with this service and will never return to a shop so blind to the big picture, they lost long term service over $200 for nothing, a code scan than returned nothing and a brake inspection that found nothing, yet magically fixed the noise...which I might add was loud enough that a car beside me commented as I rolled to a stop at a light beside them. I've been driving Ford for the last ten years and this is my second Ford Fiesta...really makes me wonder about getting that upgrade to the Focus RS next year as I'd planned.
Unhappy in my FiST.