Woodbine Toyota

While bought out lease, sold third party warranty (more than $3,000) in pretext of Toyota warranty. Bill of sale Invoice showing ULTIMATE WARRENTY but no document provided with invoice during the sale. G than $3,000) in pretext of Toyota warranty. Bill of sale Invoice showing ULTIMATE WARRENTY but no document provided with invoice during the sale. GM agrees/ okays sales managers wrong doing and emailed the document saying you signed it. Very unprofessional staff. Beware! More

I had an oil change and they did a good job in a reasonable time and Resha was very attentive and efficient I would go back reasonable time and Resha was very attentive and efficient I would go back More

The worst service center. Technicians are not able to find problems…waste of time and mental stress causing experience Technicians are not able to find problems…waste of time and mental stress causing experience More

Had windshield replaced here in 2019 and it leaked. They would not honor year contract. Place I took it to to have fixed said very shoddy work no adhesive and advised me to complain to Toyota Canada. They would not honor year contract. Place I took it to to have fixed said very shoddy work no adhesive and advised me to complain to Toyota Canada. I had to pay more money to have leak fixed when I already paid the dealership 1600 to have original windshield replaced. Horrible repair. Unfortunately I had a great sales person but would never ever buy from them again due to their service department sucks. More

Extremely Unpleasant Experience with the sales team (Shaista) and the Finance team (Fernando): Being New to Canada & having had to go through such a miserable experience with these guys, I coul (Shaista) and the Finance team (Fernando): Being New to Canada & having had to go through such a miserable experience with these guys, I couldn’t be more disappointed! Here is the detailed chronology (sorry for the long review but I need to get it out of my chest): I Called to ask for a quote as I was interested in buying my very first vehicle in Canada (Being a newcomer to the country), so this lady from the sales dep - Shaista Zulfiqar - asked me to come to the office for information. I booked a meeting for 3:30 and when I came at 3:30, she was with different customers who she said (were her boss's friends) I kept on waiting for more than 30 minutes and when I asked about being helped, she came to me and showed me the car asking me to go for a spin while she finishes her deal with the "boss's friends". Once back, she gave me her full attention to sell me the car and she pushed me to sign the selling agreement & give a $500 deposit. She said that the price cannot be negotiated (which is fine as I understand she, and the dealership are trying to make money) and I had agreed on that. Needles to say she was trying to push me to buy winter tires and extra add-ons. Then the finance Manager - Fernando Fanzutti - took me to his office for a credit application. He was starting to sell me different types of warranties and was VERY pushy along the process. I ended up including a $1919 platinum warranty to my quote which I had decided (when I had enough time to think about it without being pushed) to cancel it. So I called Toyota again to cancel the extra warranty and unsurprisingly, Fernando, was pissed and turned very rude all of a sudden. Following this, my credit application which typically is either instantaneous or takes one or two business days was not answered for 10 days. I eventually was trying to call again to check on the status of my credit application, but my phone calls were not answered and I was getting a text message saying “sorry, no news yet” (I have a GREAT credit score and income just for the record). I was also told that it depends on the bank and how soon they share the information with Toyota so I DID call my bank to see why they’re not sharing my information with Toyota and they said they were never approached by them and Banks do not typically intervene but rather the credit bureau. After 10 days have passed of very unpleasant experience and frustration with this team, I called to cancel my order and get my refund back (which I ended up getting to be fair). On the day of the refund however, as I have work obligations, I texted Shaista and she agreed to have me come for my refund. The minute I was there again at their office, she kept me waiting AGAIN saying she couldn’t retrieve my folder number and that she had to wait for her manager for “a couple of minutes” which turned into an hour. I then had to step at her desk and be firm about not leaving without my refund and as magic she had my folder number and got my refund back (Side note: She put 500CAD SELL on the machine instead of 500CAD REFUND – Which I will assume is an honest mistake that I caught). I went right away to another Toyota dealership and got EXTREMELY pleasant customer service and a $600 discount on the spot plus two free accessories and got my credit application approved within AN HOUR. I would never ever deal with Woodbine staff or refer anybody to them! More

"Fernando Fanzutti" Financial Services Manager, very rude and non professional, when we denied getting protection coverage. I am a loyal Toyota customer since last 20 years plus, referred my brother who is a and non professional, when we denied getting protection coverage. I am a loyal Toyota customer since last 20 years plus, referred my brother who is a Honda lover to buy Sienna, Frank turned rude the moment we denied, started saying my brother if something happened to his vehicle is your brother going to pay for damages, which against his job duties why was he intervening in me and my brother's relations. I know he was pissed off when we denied buying this coverage. I will think twice going forward referring my friends to Toyota going forward. More

I went there to have my brakes checked.The technician I went there to have my brakes checked. The technician didn't put the bolt back in again on the front right tire. When I took it to my mechanic to g I went there to have my brakes checked. The technician didn't put the bolt back in again on the front right tire. When I took it to my mechanic to get my tires checked, he noticed it. He told me I could have gotten into serious accident. Previous to that, they filled my tires with air but forgot to put the caps back on again. Definitely not going back there ever. More

I went there to get my tires changed. I had a estimate from green and Ross and was told they would match my tire quote. They fooled me. They replaced the tires with the same brand - Michelin Premier tires from green and Ross and was told they would match my tire quote. They fooled me. They replaced the tires with the same brand - Michelin Premier tires but by quote was for Michelin premier ltx tires. They replaced it with Michelin premier a/s tires. These tires are night and day difference. Because I did not notice this scam , I ended up overpaying , and by the time I realized , it was too late. This is not a good dealership. Toyota should remove their brand from here. As they are misrepresenting Toyota quality and reputation. More

I came there in 2019 to get some work done on my car. Immediately after, i began to notice the issues had not gone away. I went back a few times and the mechanic who did my work said there was no issues Immediately after, i began to notice the issues had not gone away. I went back a few times and the mechanic who did my work said there was no issues related. So finally after 2 years of dealing with this ongoing problem, i went to a private mechanic. I was shocked to find the part that was causing the issue was never changed even though i was billed for it . Do not trust their service department. Do not trust the mechanics either. More

Worst dealer to buy a car pls be careful Anyone who Worst dealer to buy a car pls be careful Anyone who wants buy a car be careful There’s difference between what they telling you And they written Worst dealer to buy a car pls be careful Anyone who wants buy a car be careful There’s difference between what they telling you And they written the papers More