Wood Wheaton GM Supercentre

I am genuinely embarrassed by the lack of professionalism and customer service I experienced at Wood Wheaton today. I purchased my Silverado from this dealership for approximately $70,000, so when I ran i and customer service I experienced at Wood Wheaton today. I purchased my Silverado from this dealership for approximately $70,000, so when I ran into difficulty removing two recessed Torx screws from the overhead console, I stopped in hoping someone with the proper tool might simply help loosen them before I damaged the screws. The service area was quiet. There were several employees at the service desks, two reception staff, numerous sales staff, and multiple parts employees visible, with very few customers around. The shop foreman, Kevin, was paged. I waited approximately 15 minutes before being told he must have taken lunch early. There was no explanation, no suggestion that someone else might help, and no invitation to return later. I finally asked, “I guess I’ll come back?” and left. I returned around 1:00, when I had been told Kevin’s lunch should be over, and waited another 15 minutes before he eventually came out. Rather than simply looking at the two screws, Kevin immediately questioned why I wanted access to my overhead console. After I explained, I was told there was no way I would be getting any service that day and that I would need to book the truck into the shop. For two screws. I walked out incredibly disappointed. I then drove to Glacier Glass. They quite literally stopped the job they were working on, grabbed the correct tool, removed both screws in about two minutes, and sent me on my way. That contrast could not have been clearer. I understand that dealerships have procedures and cannot always accommodate unscheduled repair work. But this was not a repair, diagnosis, or complicated request. What disappointed me most was the complete lack of initiative, communication, courtesy, and willingness to help. Prince George deserves better service than this, and frankly, Prince George is better than this. Glacier Glass proved that within minutes. After spending roughly $70,000 on a vehicle at Wood Wheaton, I expected a much higher level of professionalism and customer care. This experience was deeply disappointing. More

Genuinely the best used vehicle purchasing experience I have had. I had many questions, as I was travelling a long distance, and every question was answered thoroughly and promptly by the friendly salesper have had. I had many questions, as I was travelling a long distance, and every question was answered thoroughly and promptly by the friendly salesperson. When I arrived to pick up the vehicle, the experience was as pleasant as it could be. The sales, finance, and insurance team were all wonderful to deal with. Lovely people. Most importantly, the vehicle was exactly as described. I also appreciated receiving an information booklet with important details about the vehicle, servicing history, and the work completed during the certification process. Of course, always do your own research when purchasing any used vehicle; but based on my experience, I would recommend Wood Wheaton 100%. More

Great people to deal with 💯🤙🏽 the staff finance dept n service department as well I totally recommend anyone to this dealership 👌🏽 service department as well I totally recommend anyone to this dealership 👌🏽 More

They will double bill you for diagnostics of issues of vehicles in warrenty and just apply cover up fixes without finding the root cause. Avoid this dealership at all costs go elsewhere. vehicles in warrenty and just apply cover up fixes without finding the root cause. Avoid this dealership at all costs go elsewhere. More

Brought my 2008 duramax in for a high charge problem. They changed out the alternator which was working fine. Never diagnosed what the issue was just changed it out. Couple weeks later booked another app They changed out the alternator which was working fine. Never diagnosed what the issue was just changed it out. Couple weeks later booked another appointment and they told me it was charging properly at 15.4 volts which is xx. I checked the leads to the fuse box and were corroded and cleaned them up and now charge is 14.1-14.2. Now I'm out $700 do to them not reimburse me for the alternator I did not need! Dissatisfied customer Philip Lowen More

This place is the place to buy a vehicle! Won’t find better people to deal with, always happy staff, very highly recommended!! Make buying a vehicle so simple and do everything they can do to find the v better people to deal with, always happy staff, very highly recommended!! Make buying a vehicle so simple and do everything they can do to find the vehicle you want. Thanks wood Wheaton and staff for beauty of a new truck!!! More

Excellent Service, as always! Always a pleasure to buy a vehicle from Lonnie - he listens to what I want and then provides a range of options at various price points to ensure I ge Always a pleasure to buy a vehicle from Lonnie - he listens to what I want and then provides a range of options at various price points to ensure I get what I really want (sometimes I didn't even know what that was). John made the financing process quick and painless . We'll happily return for our next vehicle when needed and all our family and friends hear how happy we are with Wood Wheaton and Lonnie. More