I visited Subaru on Boundary today to test drive and get a quote for a car I was interested. However, the experience I had here was by far the worst customer experience I have ever had. I booked an appointment at 5:30 pm so I got there at 5:25 pm. Receptionist asked me to wait because he was dealing with something. After I waited 10 minutes, Robert Chan came, introduced himself and asked me to wait 10 minutes. He did the same thing a couple of times and did not come back. At 6:05 pm, I told him I waited 35 minutes and I had to leave. He then finally told me he could help me but I did not have a enough time to test drive so I asked him about a quote. He asked me when I was going to buy a car. I told him I was going to buy a car in a month of two and asked him about the quote. However, he asked me to offer and said "I am not the one to make an offer but you". I offered the price I would be willing to pay. I did exactly what he asked me to do but he didn't give me any information and only asked me if I was firm with the offer I gave and he wouldn't do anything until I was firm about the price. I was not sure if I could get better deal, if he could sweeten the offer or didn't know the price I offered was reasonable, so I said no. By the way how can one be firm about anything when visiting a dealership for the first time and a sales person does not tell you anything unless he or she is firm? I said "Can you just tell me the price I just offered reasonable enough?" but what he said was anything could be reasonable and kept on beating around the bush with full of ambiguity again. I said "I was honest about the price I wanted but you haven done anything nor answered anything I asked so I can not trust you". He then started yelling at me, saying, "You don't know what you are asking and You wasted my time". He said this in a very intimidating way. I waited over 30 minutes and I researched well about the car I was interested. I still can't believe what he said to me and I have never had anything like this at a dealership before. I am writing this because I felt very intimidated by the fact that he yelled at me and I was treated as if I was not a valuable customer at all.