Go Langley Mitsubishi

After Go Auto purchased the dealership from Wolfe Auto in November 2022 their service took a nose dive. Family has purchased 3 Cars in the last 20 years All of them before Go Auto's takeover. All the origina November 2022 their service took a nose dive. Family has purchased 3 Cars in the last 20 years All of them before Go Auto's takeover. All the original wolfe staff has willingly left or been let go. Their customer service is non existent. Messages left with no follow-up. Front-end service advisors are a mess to deal with. If you're a local Mitsubishi/ Subaru enthusiast go to another dealership and save yourself years of headaches 😩. More

I had a horrific experience at this dealership that left me shaken and in tears. No one should ever have to experience this type of treatment. The staff, especially Tal the GM, feel extremely comfortable ma me shaken and in tears. No one should ever have to experience this type of treatment. The staff, especially Tal the GM, feel extremely comfortable making offensive and racist remarks about my appearance. Not only were they offensive but Tal tried to scam me. After I left the dealership distraught, they continued to call and text me attempting to sell me the vehicle “as a nice gesture”, and for the scam price. Completely insulting and ignorant to try to sell me a vehicle after deeply offending me. Reading other reviews, this behaviour and the scamming is sadly a common trend for this staff and dealership. Attached are photos of texts from the dealership confirming the incident. I am now in the process of trading my current Mitsubishi at another dealership for anything other than a Mitsubishi. Do not use this dealership, they will scam you and make offensive racist remarks. More

I recently visited Mitsuhashi (Go Langley) Toyota to purchase a 2023 Toyota Venza, priced at $41,700. After taking a test drive and liking the car, I was excited to finalize the deal. However, what shou purchase a 2023 Toyota Venza, priced at $41,700. After taking a test drive and liking the car, I was excited to finalize the deal. However, what should have been a smooth experience turned into the worst car-buying experience of my life, thanks to their finance team’s disrespectful and unprofessional behavior. From the start, their approach was demeaning and condescending. They asked intrusive and irrelevant questions like "What do you do for a living?" and "How much do you make per training?"—as if trying to belittle me instead of conducting a professional transaction. When I made an offer for the vehicle, which had been sitting unsold at their dealership for 88 days, they mocked me and accused me of ‘playing games’ instead of engaging in a fair negotiation. When I inquired about the trade-in value of my car, they undervalued it by $2,000, clearly offering an unfair deal. To make matters worse, when discussing interest rates from a competing dealership, they openly acknowledged that customers who agreed to a slightly higher rate were unknowingly allowing the dealership to pocket the extra money. The finance manager’s attitude was the final straw. Instead of handling the situation professionally, he sarcastically said ‘Good luck’ in the most condescending way possible. To top it off, when we left the room, their finance guy literally laughed at us. This is how they treat their customers—with zero respect and complete disregard for the experience they provide. My wife was with me throughout the process, and I can’t even begin to explain how bad and humiliated she must have felt. What should have been an exciting moment for us—buying a new car—was completely ruined by their arrogance and lack of professionalism. I ultimately canceled my deal and will never return to this dealership—no matter what car they sell in the future. If you are considering buying from Mitsuhashi (Go Langley), I strongly urge you to be extremely cautious. They have no problem draining your pockets while making you feel like they’re doing you a favor. If anyone doubts my experience, I encourage you to ask for their sales recording—their actions speak for themselves More

A xxxxtiest customer service you can ever get. Service department especially Mr. Sanjeev chaube, such a rude, arrogant guy, with no customer service and communication skills that how to interact w Service department especially Mr. Sanjeev chaube, such a rude, arrogant guy, with no customer service and communication skills that how to interact with a customer. Been there for a service because got stuck in an emergency situation. Otherwise I always refrain going to Langley and surrey dealerships. Such a bad, unfriendly customer service that will give negative rating if possible. More

My experience at Mitsubishi was a very positive one. Mark is the person I dealt with mostly, he was very good at supplying all the information I needed. A very pleasant and friendly young man. Mike too Mark is the person I dealt with mostly, he was very good at supplying all the information I needed. A very pleasant and friendly young man. Mike took time to explain the paperwork and helped us with the best options for us. Thanks to them both and to Mark's manager who assisted with the sale. More

Everyone was very friendly and welcoming. It was a very comfortable experience from start to end. All my questions were answered and more. I would definitely recommend anyone interested in bu It was a very comfortable experience from start to end. All my questions were answered and more. I would definitely recommend anyone interested in buying a vehicle to come here; it would be time well spent. And a huge shout out to Shivam! You made the process comfortable and fun! More

Thanks so much Vipul for getting me into a new vehicle! Super friendly guy, made the process quick and easy while being pressure free. Make sure to see Vipul if you’re looking for a new vehicle! Also big t Super friendly guy, made the process quick and easy while being pressure free. Make sure to see Vipul if you’re looking for a new vehicle! Also big thanks to Gurpaul in finance, he was great:) More

Mitsubishi has done it again. I upgraded my vehicle with Vlad recently. He was very friendly and knowledgeable. I love that he takes the time to get to know you. I highly recommen I upgraded my vehicle with Vlad recently. He was very friendly and knowledgeable. I love that he takes the time to get to know you. I highly recommend dealing with him if you are looking for a new vehicle. He went above and beyond for me. I would definitely go back for the third time to purchase a vehicle More

My 2020 Mitsubishi stop running in Merritt, BC and was towed to Langley Mitsubishi for repair. I called the service department for update, they told me still working on it and waiting for the parts to be towed to Langley Mitsubishi for repair. I called the service department for update, they told me still working on it and waiting for the parts to be replace. I called again they told me the new parts is not the problem. I ask them to call me for update but they did not and did not return all my calls. Forth week received a call that my gas tank has diesel on it. The towing company put diesel on it. It takes them a month to diagnose diesel on your gas tank. Maybe their mechanic is not qualified to handle Hybrid vehicle. I ask for courtesy or rent a car to use but no help from them. The previous owner WOLFE Mitsubishi has an excellent service. They lost one customer. More

A little chaotic, but honest with a good price and good communication. I’d shop there again. communication. I’d shop there again. More