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Wolfe Mazda

Surrey, BC

4.9
665 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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665 Reviews of Wolfe Mazda

November 29, 2018

Very clear and accurate services I contacted Wolfe Langley Mazda for oil change for my CX-5 2017. Staff who answered my call promptly booked my appointment and informed the estimate f More

by CX5 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont remember the names.
Nov 30, 2018 -

Wolfe Mazda responded

Thank you for the perfect rating and feedback. We appreciate the time you took to acknowledge our Service Coordinators and our Wolfe Langley Mazda Service Advisors for being informative and thorough. So glad the customer service they provided you made you feel more comfortable and confident about bringing your CX-5 to our dealership for maintenance. Recommending us to others is one of the best compliments we could ask for. Thank you! We value your business and hope to serve you for years to come. Have a wonderful day.

November 29, 2018

Mazda Service I had an ok experience. I was a bit annoyed that the service I was told I should have for my car was for a vehicle with 120,000 km, and I only have 10 More

by Reviewer1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 30, 2018 -

Wolfe Mazda responded

Thank you for the candid feedback about the experience you recently had at our dealership. We sincerely apologize for the level of service you received. This is not indicative of the customer service we are known to deliver. Feedback like you have provided only allows us to improve. We would appreciate the opportunity to discuss this further with you, please do not hesitate to contact our Group General Manager, Marc Livingstone at 604-534-0181. We hope we can re-gain your trust and confidence in us.

Dec 10, 2018 -

Reviewer1234 responded

I was contacted by Mazda and I received compensation _ Thank you!

November 28, 2018

Quick and Friendly We took our Mazda CX3 in for unscheduled service due to engine lights and the car running poorly. Wolfe Langley Mazda was able to get us in for immedi More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Desk
Nov 30, 2018 -

Wolfe Mazda responded

Thank you so much for taking the time to share the recent experience you had at our Wolfe Langley Mazda dealership. So glad our Service Team was able to assist you last minute and get you back on the road quickly. Our clients safety is important to us. Thank you so much for giving us the opportunity to take care of you and your Mazda CX-3. See you next time and have a great weekend.

November 22, 2018

Wolfe Langley Mazda service A shout out to the team in the service department at Wolfe Langley Mazda! Thank you for your terrific service and being so personable. Special thank More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Justin
Nov 27, 2018 -

Wolfe Mazda responded

Thank you so much for the shout out to Mike and Justin from our Wolfe Langley Mazda Service Team, Liz! They are both valuable team members that always go above and beyond, so we are pleased that you took the time to acknowledge them both for being so personable and terrific. Thank you for choosing our dealership for all your automotive needs and we look forward to serving you for many years to come. Have a fabulous day.

November 22, 2018

Very good! So far they had a good service... continue what you’ve been doing for the people and always keep the smile and energy in your work. More

by Cup
Recommend Dealer
Yes
Employees Worked With
Cant remember
Nov 27, 2018 -

Wolfe Mazda responded

Thank you very much for your thoughtful words and feedback, Cup. Some great advice and we will be sure to share this with our Wolfe Langley Mazda Service Team. We value your business and look forward to serving you again soon. Have a wonderful day.

November 21, 2018

Great customer service! Thank you for being so quick and easy with my service appt. Car was detailed very well and the service advisor explained the whole service to me. More

by Tanya B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 27, 2018 -

Wolfe Mazda responded

Thank you for perfect score and for taking the time to share your thoughts about the recent experience you had at our dealership. We really appreciate you acknowledging our Wolfe Langley Mazda Service Team for being so efficient and thorough. We value your business and look forward to having the opportunity to serving you again soon, Tanya B! See you then.

November 20, 2018

Excellent I took my Mazda CX-5 in for its first service expecting to wait until servicing was completed but to my surprise was asked by Al the service rep if I’ More

by coatesy44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al the service rep (last name unknown) plus unknown name of shuttle driver
Nov 26, 2018 -

Wolfe Mazda responded

Thank you so much for sharing the experience you had at our Wolfe Langley Mazda dealership. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you, coatesy44. We want every experience to be “five stars”! Glad to hear you loved the complimentary shuttle service that we provide while your vehicle is in for its regular maintenance. The team will be thrilled to read your comments! Thank you for your business and we look forward to serving you again soon.

November 19, 2018

perfect advertisement of what a Dealership should be I would like to commend Wolfe Langley Mazda Service for their Professionalism, kindness, manners, putting the customer 1st, and their attention to d More

by slik chik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Paulokangas , Alan Eeg
Nov 26, 2018 -

Wolfe Mazda responded

Wow! Thank you so much for taking the time to share this outstanding review about our dealership, Ms. Todosychuk. Hearing that our Wolfe Langley Mazda Service Team delivers the best customer service in the industry, is a huge compliment! We couldn’t be happier that you took the time to recognize our team for being professional, kind, thorough, cheery and always putting our clients first. We truly value your comments and your business. Thank you for giving us the opportunity to work with you. See you next time.

November 18, 2018

Major services Once again we experienced perfection when we brought our Mazda 5 in for service On time and as quoted Thanks for taking care of us More

by Robd105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 26, 2018 -

Wolfe Mazda responded

Hearing that you had another perfect experience at our dealership is the best thing we could hope for! Great to hear that our Service Team took good care of you and your vehicle in an efficient manner. Thank you for choosing Wolfe Langley Mazda for all your automotive needs. We look forward to serving you for many more years to come, Robd105.

November 16, 2018

Nothing but happy with the service I recieved! I lost a part to my key and Wolfe Langley Mazda was nothing more then accommodating with my busy schedule! The fixed my key and programmed my car in a More

by MTRIM1694
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 17, 2018 -

Wolfe Mazda responded

We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience at our dealership, so thank you for taking the time to share your story,MTRIM1694. We’re happy to hear that our Wolfe Langley Mazda Service Team was able to assist you with your key issues in an efficient and affordable manner. We value your business and we hope you will consider us serving you again in the future. Thank you

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