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Wolfe Mazda

Surrey, BC

4.9
665 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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665 Reviews of Wolfe Mazda

June 13, 2022

Friendly and good overall service when it comes to showing vehicles and recommending solutions based on different buying options. Great job from Dhillon and Nate at answering all our questions. Wolfe More

by dportilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gurtej Dhillon & Nate Graf
Jun 13, 2022 -

Wolfe Mazda responded

Thank you for taking the time to write about your recent car-buying experience at our dealership, dportilla. It is wonderful to hear that both Gurtej and Nate did a great job answering all of your questions and were able to provide you with the excellent experience we strive to provide all our clients! We will be sure to let them know how much you appreciated their friendly and overall great customer service. It will truly make their day! Thank you for choosing Wolfe Mazda and we look forward to working with you again in the future in both our Sales and Service Department!

June 11, 2022

I was told AFTER I picked up my car that they could not complete the diagnostic because I didn’t bring in the spare key. I was NEVER asked to bring it. Not when I booked the appointment, not when I dropped More

by Snjzap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know their names
Jun 13, 2022 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, Snjzap. We understand your frustration with our Service Department during your recent visit. It appears as though we mishandled your situation, and for this, we sincerely apologize. The situation and miscommunication you’ve described is not typical for our dealership. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact our Group General Manager, Marc Livingstone at your earliest convenience. Marc can be reached at 604-534-0181. We also hope to have the opportunity to work with you to get the engine light turned off. We look forward to speaking with you soon.

June 07, 2022

Fast, friendly, and efficient service. My vehicle was completed when promised, and I was kept up to date via text message by my service advisor. More

by Melanie Townsend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Jun 08, 2022 -

Wolfe Mazda responded

Thank you for the five star rating and for taking the time to praise our Wolfe Mazda Service Team for being friendly, efficient and thorough during your recent vehicle maintenance appointment. It’s also great to know that you are fond of our trusted video and texting platform that we use to update and communicate with our clients while their vehicles are being services at our dealership. Thanks again for your feedback and thank you for choosing our dealership for all of your automotive needs, Melanie! See you next time.

June 06, 2022

People are very friendly. I love the service and I would recommend to buy from them. More

by rowenavillasin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gurtej, Jerry, Patrick, Shane
Jun 06, 2022 -

Wolfe Mazda responded

Hello rowenavillasin, thanks for the five star rating and taking the time to let us know how much you love the friendly customer service provided by our Sales Team and for recommending our Wolfe Mazda dealership to others in the market for a vehicle. That truly means a lot to us.

June 03, 2022

Great service . Everything was explained and I love getting my car back clean. Thank you More

by Danita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No idea
Jun 06, 2022 -

Wolfe Mazda responded

Thank you for your positive feedback, Danita! We’re thrilled to hear that you enjoyed the great customer service provided by our Wolfe Mazda Team and the complimentary car wash with your servicing during your recent visit. We look forward to serving you again soon. Take care.

Jun 06, 2022 -

Danita responded

Hello I called this morning to speak with someone regarding my recent visit for the misfire that was supposed to be fixed last friday, the engine light came back on saturday am . No one called me back. I left a message this morning at 0800 with a lady in the service dept. Kindly Danita

June 03, 2022

After picking up a nail in my tire I immediately went to Mazda where I was taken care of instantly. Not only was it fixed quickly but my car was washed too! I am a 10+ year customer at this dealership and More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Jun 07, 2022 -

Wolfe Mazda responded

Hello Kim, thank you for taking the time to share the wonderful experience you had with our Wolfe Mazda Service Department recently. We’re so glad our team was able to give you peace of mind and get you safely back on the road again by squeezing you in last minute and repairing your tire so quickly. We stand strong in our industry because of loyal and amazing clients like yourself. We are here for you anytime and look forward to working with you for many more years to come.

May 31, 2022

The service manager went above and beyond when assisting me with my vehicle, after I blew a tire! Very courteous and competent staff! More

by Julianabee66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Jun 01, 2022 -

Wolfe Mazda responded

Thank you for taking the time to share your comments and feelings about our Wolfe Mazda Service Manager and Team. Our Team of professionals always go above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as it reflects how important our client’s safety is to us. Thank you very much for your feedback and we are here for you anytime, Julianbee66.

May 30, 2022

Service adviser was friendly and knowledgeable. Service done on time and everything explained clearly. Very professional. More

by Rene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name
May 31, 2022 -

Wolfe Mazda responded

Thank you for giving us your take on how our Wolfe Mazda Service Department did during your recent vehicle maintenance appointment, Rene. We will be sure to let our team know how much you appreciated their friendly, professional, knowledgeable, thorough and efficient customer service. It is rewarding to see your comments and we can’t wait to share them with our team. Thank you for trusting our dealership for all of your automotive needs. See you next time.

May 25, 2022

Langley Wolfe Mazda always has amazing customer service. This visit, Alan helped me. He explained everything up front and kept me informed during the service. I really appreciate his professionalism and fri More

by Ally
Recommend Dealer
Yes
Employees Worked With
Alan and his trainee
May 26, 2022 -

Wolfe Mazda responded

Hello Ally! Thank you so much for taking the time to praise our Wolfe Mazda Service Advisor, Alan for his transparent, informative, professional, friendly and overall amazing customer service during your recent visit to our dealership. We sincerely appreciate you giving us the opportunity to take care of all of your automotive needs. We look forward to sharing this wonderful feedback with Alan. He will be absolutely thrilled. See you next time!

May 24, 2022

Awesome customer service and experts in their craft i felt well cared for and looked after while my truck was in for servicing. They always clean my truck inside and out after every service and i have ha More

by Joshyboy666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn gerlach
May 26, 2022 -

Wolfe Mazda responded

Wow! Thank you for the outstanding five star review! We would love to have you as a customer for life, Joshyboy666. We truly appreciate the time you took to let us know how professional and knowledgeable our Wolfe Mazda Service Advisor, Shawn is and how our Service Team always takes great care of you and your truck when you visit us. We can’t wait to share your kind words with the guys. It will brighten up their day and let them know to keep doing what they are doing. Take care and see you next time!

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