Wolfe Calgary - Chevrolet GMC Buick

Run.....Don't Walk From This Dealership We have had nothing but trouble with our 2011 Cruze and this dealership. Today was just another example of poor customer service. We had our car there We have had nothing but trouble with our 2011 Cruze and this dealership. Today was just another example of poor customer service. We had our car there in Sept for a leak which ended up costing $700. Within a month the oil sensor light was going on although there was no evidence of a leak. My husband took the car in today at 7:00 a.m. and by 4:00 it still had not been looked at. Why bother making an appt if they can't fit you in? This has happened to us several times. After another call to the service manager, we received a call around 5:00 from the technician who said there was an engine leak. When we said it had been in for a leak six weeks earlier, he indicated it had nothing to do with the previous service. We have had so many problems with this car (2011) and so many issues with GSL. We have written to GSL and to GM Canada with previous complaints and received no responses. Customer service seems to mean nothing to them unless they are trying to get a sale. We will never, ever buy a GM product again and we will be looking to dump this car. We've bought all our vehicles from GSL in the past; a Saturn Aura, the Cruze and a Chevy van. When they continue to provide poor service and aren't willing to try and make things right with customers, you know it's time to find a dealership who puts the customer first. More

Not Customer Service Wednesday I had an out of province inspection done at this dealership. Thursday I picked the truck up, they gave me the wrong paperwork. So I spent Wednesday I had an out of province inspection done at this dealership. Thursday I picked the truck up, they gave me the wrong paperwork. So I spent an hour in line at the registry to find out I could not register the vehicle. Friday I received a voicemail telling me they had given me the wrong paperwork, I was out of town. The weekend came and went. Monday I called to get the paperwork delivered. Was told by the service manager that they had expected me to come by on Saturday to pick it up. They decided they would deliver the paperwork using their courtesy shuttle. That they did - but the guy would not get out of his vehicle - he asked that I come down from my office and sign their copy in his shuttle. Wonderful customer service. More

Bad service Had an appointment for oil change. The said it will take one hour. I clearly explained that my time very valuable and I can wait only one hour. It t Had an appointment for oil change. The said it will take one hour. I clearly explained that my time very valuable and I can wait only one hour. It took them more than 2 hours to change the oil!!! When I came to check why it's so long no one was even working on my car. As a result I had to cancel very important meeting. Will never come back here again! More

Unprofessional and unreliable I had several bad experiences here. The worst was when I had my tires changed and they drove my vehicle of the side of the ramp and shredded one of th I had several bad experiences here. The worst was when I had my tires changed and they drove my vehicle of the side of the ramp and shredded one of the tires. They said the service guy was in a hurry and hadn't paid attention. They even messed up a simple thing like repairing a key fob. They were defensive about the problems they caused and made it clear that they didn't care very much. More

My last experience in GSL Amazing people Professional Friendly I like the downtown place, since i purchase my car back in 2015 , I am getting an outstanding services. Amazing people Professional Friendly I like the downtown place, since i purchase my car back in 2015 , I am getting an outstanding services. Service manager Jarret is an amazing guy Sam is my favourite And all shuttle guys are friendly Thanks again GSL Bakir More

Disrespect Phoned service and discussed problem with service representative. Dropped vehicle with GSL for service and asked for a diagnosis of scraping-rubbing Phoned service and discussed problem with service representative. Dropped vehicle with GSL for service and asked for a diagnosis of scraping-rubbing noise. The vehicle has been serviced at GSL since new. Reviewed diagnosis over the phone the following day and the proposal. Authorized two of four tasks declining two tasks one of which had been completed within the past 6 months (and one of which was unrelated to diagnosis). Informed that the parts for the authorized tasks would require some time to acquire (2-3 days). After 6 days, GSL contacted me to pick up the repaired vehicle. Returned to pay for service and pick up vehicle after 7 days. Observed on the invoice that unapproved tasks were performed. Brought the unauthorized tasks to the attention of the attendant(s). After several minutes of delay, informed that without full payment the vehicle would not be released. Having no choice but to pay the invoice or be stranded at more personal expense the entire amount was paid. Asked to be contacted by service manager. After 3 days the service representative with whom the miscommunication occurred called, not a manager. The service representative simply dismissed my claim, contradicted my summary of events and denied that tasks were unauthorized. I have never been treated by any business or organization with such disrespect. Further more, the noise still exists $2200.00 later. More

Poor Customer Relations Think twice about going there if your vehicle is not a GM product. Service manager and parts dept. clerk were very rude when they saw we had a Ford. Think twice about going there if your vehicle is not a GM product. Service manager and parts dept. clerk were very rude when they saw we had a Ford. We decided to go elsewhere for the simple oil change. Have had it done at other GM dealers and customer service was excellent. More

Service Being a woman, taking my car in for service is a never ending source of frustration. In the past at other service centres I have been taken for a ride Being a woman, taking my car in for service is a never ending source of frustration. In the past at other service centres I have been taken for a ride on unnecessary repairs. Finding GSL was a godsend. I dealt with Angela Elder and she walked me through my needs, gave me additional information about specials and really went out of her way to make me aware of what was needed, what could be done later. The drivers took me home and picked me up the next day and both gentlemen were friendly and courteous. I will remain a regular client of this well run outfit and recommend it to my female friends as well. Thanks again Angela. More

Informative, efficient, professional and very organised. We entered the dealership in late afternoon on a Tuesday. We were informed of car models for Buicks, went for a test drive and bought the car within t We entered the dealership in late afternoon on a Tuesday. We were informed of car models for Buicks, went for a test drive and bought the car within two hours. We returned on the weekend and finalised the sale with license plates and registration. We received instructions and had time to ask questions about our new car. We spoke to the ONSTAR rep and varified our information. We left the dealership well informed with no concerns. The car we bought is in excellent condition and drives well. I am happy with my purchase!! More

JOE CHAMPION, the name can literally speak for itself! I bought a vehicle from GSL, my sales representative was JOE CHAMPION. I believe his name can speak for itself. Champion for everything. Joe has been I bought a vehicle from GSL, my sales representative was JOE CHAMPION. I believe his name can speak for itself. Champion for everything. Joe has been a professional, knowledgeable, patient, honest and outstanding sales person. He knows GM product very well. And made the entire buying process seamless. We had a wonderful experience while purchasing my 2016 Chevy Malibu from GSL. The whole experience was excellent, from finding the best price (far better pricing than any dealer) to dealing with friendly and caring staff. Joe went above and beyond to insure our satisfaction. He is a definitely an asset to their staff. He took all the time and effort to help me find the vehicle I am looking for. I love my vehicle, and I am absolutely satisfied with my purchase, so many thanks for Joe in assisting me through the entire process. It has truly been a pleasure dealing with Joe and the GSL team. Keep it up. My sincere thanks to Hugh Dixon as well. More power GSL! More