I don’t even know where to begin. I was a returning Crown Honda customer looking to get out of my van and into something a little more stylish. Dyanne found me a Nissan Pathfinder. It had 80+k on it 2018. The miles made me nervous, yet she assured me it would have been highway driving with KM that high. When I was going over car fax I asked why the vehicle was registered as commercial and they said it’s a business write off. I noticed the breaks were done, when I asked why it was done so early they said they want to exceed customer expectations and not just meet them. They always go above and beyond.
I ended up purchasing the car only to find a rental agreement in the glove compartment.. Dyanne and managers claimed they knew nothing about it! CROWN has a buyIng and selling agreement with rental car companies I am being told there is no way this was not known this is information they chose to withhold. at first Dyanne seemed upset and caring stating she will make sure I am taken care of..... NEVER HEARD FROM HER AGAIN. instead I was passed on to other managers who continued to try to up sell me other vehicles, at one point they said they found me one at Vickar and they will give it to me for same price. When I went on vickar site it was 1 year Older 2017 and 2000 cheaper, again the tried to Make money off me. I decided to call the owners. They bought my van for 21,000 they had it already up and listed for 29,000 I asked them to get me a good car they don’t need to take an 8000 profit on my van plus what the are trying to sell me. Needless to say the came back with a brand new car offer the base Nissan for 635 a month 7 years.... I went to Nissan mcphillips and after 2 meetings they sold me the sv tech, 3 models higher then the base, for 608 a month. They had no remorse they continued to try to make money off of me and didn’t provide any customer service. I still have not heard from Dyanne instead they gave my van back and said we will reverse everything like it never happened., when I picked up my van they didn’t even have the courtesy to run it through the car wash after sitting on their lot for a week! They don’t care about their customer all they want is money and they LIE! BEWARE they sell rental cars without disclosure ILLEGAL thief’s with no customer service skills. Don not trust, do not buy!