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Winnipeg Honda

Winnipeg, MB

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471 Reviews

900-1717 Waverley St

Winnipeg, MB

R3T 6A9

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Showing 471 reviews

July 17, 2011

Jeremy was professional and was able to answer all of my questions. He knew details about the car I bought. I would recommend him to others. More

by ricshare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sturby, Jeremy Sturby
July 16, 2011

my salesman is nice, helpful and friendly,he will help you when you have a problem in your car, i alway's recomend him to my friend if ever they will buy a vehicle.,and if ever i buy a car again i will mg More

by ibmend527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
andy chan, Andy Chan
July 15, 2011

VERY GOOD SERVICE, VERY NICE AND AT THE SAME TIME VERY PROFESSIONALS. MARTY WAS THE PURCHASE OF MY FIRST CAR IN CANADA TO BE A PLEASURE. More

by LEOHONDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MARTY NAULT
July 15, 2011

I made the mistake of trading in my Ridgeline for a car and 5 weeks later was really hoping to get back into a Ridgeline. I would have liked to have seen a better trade in on my new car but happy to be ba More

by Tonya12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
July 13, 2011

Excellent service Eric had no problem answering any questions I had about the vehicle. As an automotive technician myself that was impressive! He related to me on a personal level and addressed all my More

by THEREALDIGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Alsop
July 11, 2011

knowledgeable, friendly, caring and listened to my needs. had a great experience with everyone i dealt with at wpg honda. would recommend for sure! More

by nklassen47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Alsop
July 09, 2011

I did not feel pressured. Andy was very knowledgeable, informative and helpful. Dustin was very friendly, fair and honest, I felt like I could trust him. I would certainly recommend this dealership and th More

by NancyLynnF15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Chan and Dustin Voth, Andy Chan
July 09, 2011

I bought my 2011 Honda Civic from Josh on April 31st, 2011. The entire experience was beyond amazing. My fiance and I had been to visit several dealerships previously, and we were getting a little exha More

by briannacross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Doiron
July 08, 2011

Had an appointment for service, advised that "book" says 2 hours for repair so waited for repair. After one and a half hours while taking a walk around the lot I noticed my car had not been star More

by WhydidIbother
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
trevor Evans
Jul 12, 2011 -

Winnipeg Honda responded

Hi, My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Could you please provide me with your information so I can look into this? Regards, Tom Brown Service Manager Winnipeg Honda

Jul 12, 2011 -

WhydidIbother responded

Mr Brown, I have talked previously with your predecessor about "service" issues with your dealership! It seems like it is the occasional "hit" and too many "misses". I have had both of my cars serviced at your dealership, for convienience, but sometimes convienience isn't all it is meant to be! There are enough details in my rating, which I note is not posted on Dealerrated so I guess the site is not worth the effort, to detrmine my details. Thanks

Jul 14, 2011 -

Winnipeg Honda responded

Thanks, One of the reasons that I am t Winnipeg Honda is to try and improve the type of service that we offer our customers. The only way that I can do that is by asking for the issues and looking after them when they happen. I would ask that you supply me with your name so that I can look into the situation to determine what happned and what I can do to fix it. Regards,

Jul 14, 2011 -

WhydidIbother responded

I appreciate your trying to improve the Service at Winnipeg Honda! I am not sure that anything you can do can fix the situation that I experienced. I was informed that the repair I needed would be performed and that the labour charge was 2 hours. I was charged two hours, plus 10% shop supplies, for the job. I was informed of the price for the part and was charged that price. My issues are three fold; 1) why are you adhering to a "book" rate of two hours for a job that takes, per your staff, a half hour to perform? 2) why make an appointment when you don't seem to perform the work based on appointments. I arrived before my appointment and two hours later the vehicle had not been touched. The service representative knew I was waiting and if an unexpected delay occurred could have informed me so that I didn't sit around waiting for a job to be completed that had not even been started. i would have left and arrived at my next appointment without having to rush home to pick up my other vehicle. 3) Why when it is clearly marked on the invoice were used parts not returned? Were the parts actually replaced or was this another instance of Winnipeg Honda acting like Canadian tire and suggesting work that did not need to be done? (As has been the case on previous service work). I would prefer not to have my name supplied as I, should I be compelled to return to Winnipeg Honda, be treated poorly due to my complaint! Thanks

Jul 15, 2011 -

Winnipeg Honda responded

Hi, Like all service shops we use standard mitchell or chilton quides to form our labor times. The main reason for this is that it creates a standard for our customers and forms a base line for charges. If a tech is well skilled and completes the job quicker than the book says we charge book time, if the tech is well skilled and the job takes longer than book time, we charge book time. I totally agree with you regarding the appointments, please keep in mind that your appointment time is with the service advisor, not the shop. Everything that happens before you can delay when your car goes into the shop, and for that I am sorry, but it is kind of like a doctors office, if one patient is really sick it throws the schedule out of whack. The biggest mistake was not keeping you informed and I will discuss that with the team. In regards to returning parts, if a customer requests that the parts be returned we will supply the parts. In most cases we keep the parts for a couple of days. The main reason we do not just put them in the car is that most of our customers do not want them, nor do they want to dispose of them, they are dirty, greasy and it is not a nice smell when they sit in your car for the day in the hot sun. I can not change the situation, all I can do is take your comments and try to look at the situation and improve. Regards,

Jul 15, 2011 -

WhydidIbother responded

I am fully aware of the Chiltern or book rate issue. The problem I have is being advised that a job I will have to pay 2 hours for will only take 1/2 hour to complete. This to me is like adding insults to injury or waving a red flag at a bull! The part I wanted returned was the serpentine belt, so that I had a spare in case of a breakage out of town where CAA could replace it for me. I had a spare that I purchased in the US due to the premiums that Honda Canada or their dealers charge for parts. I guess from now on I will have to price shop labour in the US as well! As I stated previously I appreciate that unexpected problems can cuase scheduling problems! When making the appointment I was told to bring it in for repair at a certain time, I was told to phone a few days before I wanted to bring it in to ensure that one of the parts was available,and was clear that I needed it by a ceratin time. If, as you imply, appointments are not needed and I could have just used the express service I would have brought the vehicle in earlier and been on my way earlier like those who came in after me! Thanks for your time

Jul 15, 2011 -

Winnipeg Honda responded

I understand your position. The express lube bay is just that, it is strictly for oil changes and it is first come first serve, so if that is all you needed you are free to pull in without and appointment and get an oil change. Thanks for you time

July 08, 2011

I enjoyed my recent purchase!Getting to know and discover Winnipeg Honda Dealer was a good experience. I like the way I have been received by the sales person Andy Chan. My questions or concerns were dealt i More

by pkabanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Chan, Andy Chan
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