Willowdale Nissan Ltd.

DO NOT TALK TO ALEX AN if you're looking to buy a car and they want to bring in the MANAGER just run for it if you like ur dignity to remain intact! ALEX AN is the supposed if you're looking to buy a car and they want to bring in the MANAGER just run for it if you like ur dignity to remain intact! ALEX AN is the supposed sales manager however this guy should be managing a military troop rather than a far deqlership! He didn't offer a seat to us when he came to see us he was very rude right off, wouldn't let us get a word out and when I called him on a it and asked him if he's even interested in hearing me out he said I'm gonna give u the price there is nothing to talk about! He was very frustrating and should not be in sales at all!!! He made a very enjoyable car shopping experience for us an absolute xxxx!!! I just wanted to beg the sales person to apply for another job at another dealership and save himself!! The only reason I'm even giving this 2 stars is b\c Serge was an awesome salesperson took the time to listen and understand our needs and his services are much appreciated! More

My Willowdale Experience I had a great experience at Willowdale Nissan! The service staff at Willowdale are amazing! Very informative and they really took the time to meet my I had a great experience at Willowdale Nissan! The service staff at Willowdale are amazing! Very informative and they really took the time to meet my servicing needs. More

No apologies for one key short I escalated my complain by calling customer service and customer care. What a waste of time. Customer care answer was "we can't help because the d I escalated my complain by calling customer service and customer care. What a waste of time. Customer care answer was "we can't help because the dealers are privately operated and we have no say". More to come. More

ONE KEY SHORT Imagine paying over $ 40000.00 for a new car. They claim that they are the biggest Nissan dealership overall, yet It took them over a week to loc Imagine paying over $ 40000.00 for a new car. They claim that they are the biggest Nissan dealership overall, yet It took them over a week to locate a car, over a week to deliver the car from nearby ( so they tell me ), over a week to get the car ready, yet when they delivered the car it was delivered DIRTY, NO EXTENDED WARRANTY BOOKLET and ONE KEY SHORT. After many phone calls and more than 5 trips to the dealership I finally asked the sales manger for the missing key. His reply I cannot repeat here nor will you find the words he used written in the Bible. I am ONE KEY SHORT. More

Irresponsible Managers, messy administrative employee I had got a Nissan Sentra from this dealer ship. At first they had 20 day's delay for gave me this. Car had mechanical problem when I got it and had n I had got a Nissan Sentra from this dealer ship. At first they had 20 day's delay for gave me this. Car had mechanical problem when I got it and had not any inspection and safety by them. they didn't give me my contract documents and After one month when I asked about my contract documents for several times they said to me that they missed them and applied to got another copy from Nissan Canada. after two months lease a car I don't have any lease protection and lease contract document and anyone don't have any responsible for it. I didn't see any dealership like that in my life. they are too irresponsible and messy. More

Great service Jon was extremely helpful. Friendly service and very knowledgable. All my questions were answered. I would recommended this service to my family and f Jon was extremely helpful. Friendly service and very knowledgable. All my questions were answered. I would recommended this service to my family and friends and I would return to this dealership. More

Mike Sinainos excellent customer service Mike was extremely helpful with finding the perfect vehicle. A very nice person and I felt comfortable with his service. He was patient and took his t Mike was extremely helpful with finding the perfect vehicle. A very nice person and I felt comfortable with his service. He was patient and took his time when answering all my questions. More

Irresponsible salesperson Dishonest salesperson. I called to ask if a number of demos were still available, and the salesperson replied an affirmative yes, and their website's Dishonest salesperson. I called to ask if a number of demos were still available, and the salesperson replied an affirmative yes, and their website's inventory was updated. By the time I got there in two hours, there was none. They were all sold long before that day. Don't tell me that they sold all the demos in 2 hours. It shouldn't take more than 5 minutes for him to check when I called. But it took me a long journey to get there. Waste my time. More

HOW BUYING A CAR IS SUPPOSED TO BE!!! Looking for a car is such a hassle as always! However, when I went to the Willowdale Nissan dealership (when I usually deal with another dealership) Looking for a car is such a hassle as always! However, when I went to the Willowdale Nissan dealership (when I usually deal with another dealership) I was met with many very courteous & attentive staff, full out unhidden information & everything I asked about was explained to me step-by-step. I dealt with a great sales representative named, Philip Russkikh, that did not even try to use pressure sales tactics nor did he try to rush me eventhough he had a full busy schedule! He even answered my after hours inquiry after hours of his work on my first inquiry and continued to do so! Long story short.....As expected, I was extremely happy with my first gut feeling to stop on my road trip to car buying at Willowdale Nissan dealership....Bought the car (with some added bonuses at no charge) & got more than expected REAL CUSTOMER SERVICE!!! If you are looking for a car this is the place to get it!! Trust me & go see Philip Russkikh....It will NOT be a mistake!!!!! More

Amazing people and dealership My husband and I was looking for a second car. We contacted the dealership and spoke with a gentleman named Moe. He was very helpful and professional. My husband and I was looking for a second car. We contacted the dealership and spoke with a gentleman named Moe. He was very helpful and professional. He took care of all my needs and got me approved in less than 24 hours!! The manager is also great! I would definitely recommend Eillowdale Nissan to people. More