Willowdale Nissan Ltd.

FRAUD, AVOID AT ALL COST This is our second Nissan Car ( first was purchased from Alta Nissan and the experience was wonderful). My dad was more comfortable with a sales rep t This is our second Nissan Car ( first was purchased from Alta Nissan and the experience was wonderful). My dad was more comfortable with a sales rep talking his mother tongue so he went to willowdale Nissan. At first everything went great and the agreed on the price and signed purchase agreement. On the day of the pick up we had an appointment for 9:30, the finance manager was running behind and finally when he took us in at 10:30 he asked us to sign a DIFFERENT purchase agreement with higher price!!! We refused claiming that not honoring an agreement and forcing to us to sign an agreement that would benefit Nissan is Fraud specially since they didn't openly explain it but rather said sign here and here!!!! after arguing back and forth the sales manager (Alex) agreed to refund us the difference between old and new agreement. 4 months later we are still waiting for that money. Luckily I have pictures of the agreement and saved exchange with the sales rep to prove my case as the current sales manager comes up with a new story every time we ask about our money. I am in the process of filing a complaint with Nissan Canada and BBB. Nissan is a great car but do yourself a favour and DO NOT DEAL with willowdale Nissan!!! More

Wonder full experience @ Willowdale Nissan; Parvez/Renu We bought our first Car “Nissan Altima” in Canada from Willowdale Nissan. It was a wonderful experience though we were little apprehensive about car p We bought our first Car “Nissan Altima” in Canada from Willowdale Nissan. It was a wonderful experience though we were little apprehensive about car price in beginning but ultimately it has come out as an excellent car. Sam Francella is an excellent sales person, with wonderful interpersonal skills, he handled all our queries/doubts with lot of patience. We Strongly recommend Willowdale Nissan for their excellent service; especially Sam Francella for making it a great experience. More

Fake promise They only care about getting new deals and have new lease signed. Before signing up new lease they promise will "take care" of your existing leased ca They only care about getting new deals and have new lease signed. Before signing up new lease they promise will "take care" of your existing leased car and you need not to worry about old car returning to the dealership. 30 days after signing up new lease and returned the old leased car, they send you a $800 bill of charges related to the old leased car. Liars... WE WILL NEVER LEASE OR BUY A NISSAN CAR EVER AGAIN! More

complaint bout a customer servicer Cliff Yung Ching Lee served me and my friend today. He always spied us about our money and made a conclusion that we can not afford any car. He had a Cliff Yung Ching Lee served me and my friend today. He always spied us about our money and made a conclusion that we can not afford any car. He had a good manner because we drove a BMW. He had a bad manner because he knew that BMW is not us. We dressed generally so he feel that we can not afford anything. We are not sure if we buy a Nissan and he thought we must not buy. Some kinds of cars are good for us. Finally he was impatient and talk about my t shirt. There is a picture of Assassins computer game on it . He said that means I like kill people. We do not have car and wear normally means we are poor. A shirt means that I like killing. What a ridiculous logic! Other staff are good. Cars are nice. More

Good Expereince About few weeks ago I dropped of my car for a little a bit of maintenance on the trunk - when I got my car back I was impressed with work as well as About few weeks ago I dropped of my car for a little a bit of maintenance on the trunk - when I got my car back I was impressed with work as well as how they cleaned inside of my car. thanks to George Joseph for providing great service. More

Car buying ease. My daughter was looking for her first car found what she was looking for at Willowdale Nissan. Showed her how to haggle with a salesman and came to an My daughter was looking for her first car found what she was looking for at Willowdale Nissan. Showed her how to haggle with a salesman and came to an acceptable agreement for both parties. Mobin was extremely friendly and helpful the car was delivered as promised when promised with everything that was promised I was extremely satisfied with his and the other people I dealt with service. More

really bad organizational behaviour! Be aware! BE AWARE! its a scam dealer, made fake promise to customer, and hidden charge comes after agreement expire date, and without any prior notice, they do BE AWARE! its a scam dealer, made fake promise to customer, and hidden charge comes after agreement expire date, and without any prior notice, they don't take responsibility and non of them can make solution for customer, what they can do its how to charge you hidden fee and give your unexpected explanation. will file a case to ServiceOntario's customer service and report this case to social media! More

Excellent Customer Service! We went to a lot of used car dealers and felt immediately welcomed at Willowdale Nissan. When we met with Sam Francella, we felt very comfortable with We went to a lot of used car dealers and felt immediately welcomed at Willowdale Nissan. When we met with Sam Francella, we felt very comfortable with him and his customer service was excellent. He is an exceptional salesperson who helped us find the right vehicle for our family. When we picked up the vehicle, it was beautiful and everything was perfect. We recommend Willowdale Nissan for their excellent service and especially Sam Francella who really made it a great experience. Thanks Tony More

customer service When I ve bought my car last year I didn't recive a good service ... However working with George Joseph to do some body work on my car changed my min When I ve bought my car last year I didn't recive a good service ... However working with George Joseph to do some body work on my car changed my mind about Nissan's costumer service . Thanks George for your help . More

Just talk no Action I had a problem with my Audio system and referred to them several times. They just say" The problem exists in all Muranos and Maximas" and we can not I had a problem with my Audio system and referred to them several times. They just say" The problem exists in all Muranos and Maximas" and we can not do anything. You should refer to Nissan Canada for resolution. The Nissan Canada also refers me to Willowdale Dealership/ Service. This is a loop. I still have the problem and pay for the service I have never received. More