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408 Reviews of Whitby Toyota - Service Centre
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November 25, 2018
Too Busy selling Tires. No Longer care about small town cust I have been waiting for a month to get an oil change. I have had my tundra since new in 2004 and always had excellent service at Whitby Toyota until I have been waiting for a month to get an oil change. I have had my tundra since new in 2004 and always had excellent service at Whitby Toyota until the last two years. I had the same problem last year when trying to get a simple oil change , it seems this time of year and in the spring they turn into a tire sales store or they have outgrown their ability to provide good service. You would think after having all the service done on a tundra for 14 years you deserve better treatment. I guess when the mileage reaches the time for an oil change and they are busy doing snow tires you need to park your Toyota and drive something else because you can no longer get good service at Whitby Toyota or Bowmanville Toyota. Ironically my wife purchased a Nissan and has no issues getting an oil change when needed. That is where I will have to take my Toyota till it is time to change to a newer truck, Guess what kind of vehicle I WILL NOT be purchasing in the future. Whitby Toyota has clearly outgrown there service capabilities and small town customers. More
by Disappointed Tundra Owmer
Helpful November 08, 2018
Not a happy customer Bought a used 2015 RAV4, picked up the vehicle and it had a big scratch in the windshield, so I had to have the windshield replaced fortunately under Bought a used 2015 RAV4, picked up the vehicle and it had a big scratch in the windshield, so I had to have the windshield replaced fortunately under warranty. Then my next repair was in the timing chain area again fixed under warranty. Now I need front brakes and I've only driven 7000 km. Not thrilled at all would not recommend this dealership for a used vehicle. More
by Kj
Employees Worked With
Shawn McCallum
August 22, 2018
Excellent Service and Parts Departments!! I have been a customer of Whitby Toyota for over 25 years and each and every time I go into the service center the experience has been fantastic. The I have been a customer of Whitby Toyota for over 25 years and each and every time I go into the service center the experience has been fantastic. The prices are fair and the staff are second to none. Actually, the service department at Whitby Toyota is the reason I will always buy a Toyota. Special shout-out to their Parts Department (hi Burt!) as well. Burt is knowledgeable and has helped me by making suggestions regarding parts I am looking to purchase. Thank you Whitby Toyota!! More
by Mrs.C.
July 31, 2018
Excellent service and fair pricing. I am spending a few weeks in Ajax while on a two month trip from B.C. in our 2013 Tacoma. I had an issue with front brakes and dropped into Whitby Toy I am spending a few weeks in Ajax while on a two month trip from B.C. in our 2013 Tacoma. I had an issue with front brakes and dropped into Whitby Toyota to see about repairs. Service Advisor Tara Parsons provided prompt efficient analysis and pricing info. And important to me, I was not in any way pressured to get additional work or service ...... even though I was getting close to the next regular maintenance servicing. Within 1.5 hours my Tacoma was ready to go. An excellent service experience ...... and deserves to be highly recommended. More
by Satisfied
Employees Worked With
Tara Parsons
June 08, 2018
Would rather you service your vehicle else where Had a potential issue that might be covered under a warranty enhancement program (WEP), so i went in asking if it was worth booking an appointment eve Had a potential issue that might be covered under a warranty enhancement program (WEP), so i went in asking if it was worth booking an appointment even if it didn't meet the requirements 100%. Was told if it is that part that is described in the WEP was causing the issue then yes they would look at replacing it. So book an appointment for a few days later. Go in for the appointment and after 2 hours (30 min of which was them looking at the car) because it didnt have the code it doesnt qualify. My dash cam also picked up a conversation between the tech and the shop forman, where due to my lack of history servicing my vehicle with them (moved closer to them a few years ago and had issues with them see other review i hadn't gone back) was told to "go back to his f****** dealership" and "he can f*** off we wont fix it for him". Not exactly the conversation you'd expect from a dealership trying to help you resolve a issue. Service manager also didnt care had a "why are you wasting my time" body language when i tried to get clarification on the notes that were going to be provided to Toyota head office. I get that my car didnt qualify for the WEP but to be lied to when booking the appointment that it wouldn't matter, and being told to go back to my dealership doesnt seem like a dealership that wants repeat business. This was their last chance i'll never be stepping foot inside their doors again and will recommend this to everyone i know. More
by pcozzy
June 05, 2018
Service beyond my expectations I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose to purchase. ( Toyota is at the top of that brand list.) Recently I had a few issues which were further compounded by some miscommunication regarding some service related issues. After today,I want to extend my true gratitude to the whole Toyota team for not only making things right, but going way beyond what I could/ should have expected to happen in order to resolve these issues. This type of service is rare to find. My loyalty to Whitby Toyota and it's team of professionals remains as true today, as it did the first day I walked into the showroom some 25 years ago. More
by nomoremidway
Employees Worked With
Other Employees :
Ian Kingsley, Quaison Parris
August 10, 2017
Always Amazing Service They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to ensure transportation logistics are in place during service. More
by Katmue
Employees Worked With
Other Employees :
Tony the Shuttle car driver, lady at the cash out desk
August 09, 2017
Toyota Excellence Another positive service experience at Whitby Toyota! Booked an oil change and while there remembered a wiper blade had split. All the work was done i Another positive service experience at Whitby Toyota! Booked an oil change and while there remembered a wiper blade had split. All the work was done in speedy precision including the service technician finding another wiper blade had also split. I love the new Inspection Report especially the tire information. More
by AJE
July 11, 2017
Service at Whitby Toyota This was my first service at Whitby Toyota and I was extremely impressed the staff was very pleasant and the receptionist made me a coffee Felicia I t This was my first service at Whitby Toyota and I was extremely impressed the staff was very pleasant and the receptionist made me a coffee Felicia I think was her name , I definitely will telling all my friends to buy thier next car at Whitby Toyota . More
by Corolla 17
Employees Worked With
Art Schwartz, Quaison Parris
July 08, 2017
Assistance At the time of oil change the service dept personal used to guide about tire rotation , break issues etc, but for the last year or two no body asks or At the time of oil change the service dept personal used to guide about tire rotation , break issues etc, but for the last year or two no body asks or tells anything like that, why?? More
by Farooq
Employees Worked With
Dealt with random employee
