Whitby Toyota

As a first time car buyer to say I was overwhelmed would be an understatement. Hayden made buying a car such an easier process. He was extremely approachable and relatable! He listened and was able to find be an understatement. Hayden made buying a car such an easier process. He was extremely approachable and relatable! He listened and was able to find me the car that I love! Thank you for making the process so much easier and stress free! More

Another great experience. This is my 5th vehicle purchased at Whitby Toyota. Outstanding work from Mike Han to accommodate my situation. Mike is very helpful and professional. purchased at Whitby Toyota. Outstanding work from Mike Han to accommodate my situation. Mike is very helpful and professional. More

A friend had recommended Whitby Toyota and I am so glad she did. I had the best experience from the time I set foot in the building to when I drove off with my new car. Ian took me under his wing and walke she did. I had the best experience from the time I set foot in the building to when I drove off with my new car. Ian took me under his wing and walked me through the entire process. For the first time ever I did not feel stressed when buying a car. Andrew helped with everything from insurance set up to teaching me everything I need to know about the car. The staff were very polite and provided all the information I would need. They took the time to work through everything with me and didn't rush me. A big thank you to Ian, Andrew and David you guys went above and beyond to help and made this a great experience. More

Even during Covid, this dealership was friendly, engaging and eager to see that my car was serviced quickly and in the time frame given. All the staff I encountered were helpful and considerate. I would and eager to see that my car was serviced quickly and in the time frame given. All the staff I encountered were helpful and considerate. I would not hesitate to return for service at this business! More

Parting with my 2004 Toyota Highlander was such sweet sorrow. Whitby Toyota's service department had been instrumental in my Highlander making it to the ripe old age of 468,000 km. They were always hone sorrow. Whitby Toyota's service department had been instrumental in my Highlander making it to the ripe old age of 468,000 km. They were always honest with me about what my Highlander needed and what could wait. So it was a no brainer to call their sales department when the time came. I called to book an appointment for a test drive. Hayden Iles, Product Advisor promptly called me back. He was polite and courteous right from the start. My appointment was scheduled for early on a Saturday morning. When I got there, Hayden was there and he was ready. He provided excellent customer service. He listened, he heard me and answered all my questions. He took the time and made sure he really understood what I was looking for. We went for a test drive in a 2017 Rav4 I had seen in their inventory. I loved the car right from the start. It was exactly what I was looking for, off lease, low mileage, no accidents and in my price range. There was no pressure from Hayden he just patiently continued to answer my questions. This excellence continued when I spoke with Richard Sookoor about purchasing options. Richard made things clear and he too cheerfully answered all my questions. I even got a little on the trade in for my Highlander. Within less than 2 hours I had a new car. Yay! When I went to pick up my new Rav4 the following Wednesday, it looked brand spanking new inside and out. I'm sorry I can't recall the person's name who did the detailing. Thank-you for paying such close attention to detail. Hayden did give you a shout out to me. When I sat in my new Rav4, I found that Hayden had the car settings adjusted to my liking. He heard me. It was perfect. I didn't have to adjust anything. I've had the car for 2 weeks and absolutely love it. I was sorry to see the old car go but it was time. Thank-you, thank-you, thank-you Hayden for making my car purchase experience as seamless and stress free as possible. More

Been a long time customer, which being a Toyota Dealership means I’ve only purchased 2 vehicles because that are very reliable and durable! I always try to bring my Toyota to Whitby’s service centr Dealership means I’ve only purchased 2 vehicles because that are very reliable and durable! I always try to bring my Toyota to Whitby’s service centre whose service managers and techs are all top notch. My next vehicle purchase will likely be from Whitby Toyota More

This review is stickily related to the service department. Each time I had an appointment there would be an issue or delay. Recently, I had an appointment to pick up my all season tires and waited department. Each time I had an appointment there would be an issue or delay. Recently, I had an appointment to pick up my all season tires and waited 1.5 hours. I would told they didn't pull the tires out of storage the day before like they said they would. I would not recommend this service department to anyone who values their time. More

As soon as we walked in we were greeted with very friendly staff. Sharon was available immediately. We found her to be very professional and personable. Very knowledgeable and helpful. She guided friendly staff. Sharon was available immediately. We found her to be very professional and personable. Very knowledgeable and helpful. She guided us through the whole process without a hitch, all while not being pushy at all! Loving my Rav4! I would highly recommend Sharon Gravel! More

My first new vehicle purchase in over a decade; my how things have changed. Staff guided me through the process smoothly and courteously. Introduction to new technologies was thorough and well-represented things have changed. Staff guided me through the process smoothly and courteously. Introduction to new technologies was thorough and well-represented More

The services we received from this dealership is excellent and very personalized. From our first phone call to driving out of the property with gratitude. excellent and very personalized. From our first phone call to driving out of the property with gratitude. More