Whitby Toyota

Efficient helpful went the extra mile to repair so I continued my trip thank you continued my trip thank you More

I have used this dealership for 9 years. I have found the staff to be courteous, knowledgeable, and very helpful always. Based on my recommendation ,my husband bought his first Toyota product at this locatio staff to be courteous, knowledgeable, and very helpful always. Based on my recommendation ,my husband bought his first Toyota product at this location. He is just as pleased as I am with their service. More

Total Gong Show !!. Took two and a half hours to have the seasonal tire swap ! Appointment time was a joke. Half hour outside just to check in. Did not tell me about a battery issue for over two hours. Servi seasonal tire swap ! Appointment time was a joke. Half hour outside just to check in. Did not tell me about a battery issue for over two hours. Service promising an expansion for over five years - nothing happens . They simply can not cope. Never again. More

The employees are friendly, give very good service, are efficient and accommodating. I feel confident bringing my Camry in for service efficient and accommodating. I feel confident bringing my Camry in for service More

The service we received at Whitby Toyota was above and beyond our expectations. Rashid Lorgat didn’t stop until he found us exactly what we wanted and did it under really limited availability in record beyond our expectations. Rashid Lorgat didn’t stop until he found us exactly what we wanted and did it under really limited availability in record time. Rashid was wonderful, trustworthy and super friendly. Anyone looking to buy a vehicle should contact Rashid Lorgat. More

Brian is always very welcoming at the service department. He goes above and beyond to make sure customers are looked after in a timely manner. Thank you for the exceptional service you provide on each visit! He goes above and beyond to make sure customers are looked after in a timely manner. Thank you for the exceptional service you provide on each visit! More

I leased a car from Whitby Toyota last year. I got a good deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw th deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw that it wasn't too far off from what I'm paying. Now, I understand that pricing on the website may be inaccurate, and that breaking a lease will incur penalties and additional fees. That's not the point though. I wanted to visit Whitby Toyota, specifically the same salesperson I had last year in order to clarify the actual costs of purchasing a new car. I had texted my former salesperson, gave some information on what I was looking for. She simply responded saying my payment would double and that unless I was prepared for that I should "delay my appointment", then ended the conversation. I was appalled! First off, I wanted to speak with her to discuss different terms and options - including increasing my down payment, extending the payment periods, choosing alternate coverage plans, etc. But before I could even do any of that, I was already dismissed, basically. I was not welcomed to come in to have a chat about it. Secondly, never in my inquisition did I ever say that a "double price" was out of the question. How uncalled for to assume I can't afford that payment? We did not even discuss what I can and can't afford or what I was willing to pay! Third of all, when I showed a quote that another dealership was offering, she told me that they must be missing something and the numbers are wrong. How so? There was no explanation whatsoever. I gave a direct link to a quote from another dealership and all the details were there including the carry-over price for the lease, ECP plans, winter tires, etc.. I don't think there was anything missing... but I wouldn't totally know because, well, I was not invited to come in and speak to her. She did say that her response was "not to offend me", but it very much did. Instead of telling me "you'll be paying this, I assume it's not what you want, take care" how about letting me come in to see WHY and/or any other options we could do with numbers that I could see BEFORE assuming I don't want it? In any case, I had reached out to the manager who apologized on her behalf (hence why I added a second star). The manager also had a look at the quote from the other dealership, said that their deal was "fair" and left me to decide. So, I'm assuming that the other dealership was NOT missing any fees and it actually wasn't unrealistic in the first place. Whitby Toyota just didn't actually spare the time to look over the details with me. Shame. The point of customer service is to take the time to listen to the customers wants and needs and try your best to make a fair deal. Instead, all I got, in essence was: "what you're asking for is absurd, you'll probably waste my time because it's unrealistic. Not sure why the other place quoted that. This is the price, it's not what you want, so take care". I feel embarrassed and undervalued as a customer at Whitby Toyota. Unfortunately, I'll still need to be visiting the location for services to my current car, but without a doubt, I'll have a gut-wrenching feeling whenever I visit. More

This dealership went above and beyond to ensure I can get my vehicle with no obstacles or problems my vehicle with no obstacles or problems More

Great service! Technician Steve was very friendly, cheerful and helpful. Free duffel bag was a nice touch to make customers feel appreciated. cheerful and helpful. Free duffel bag was a nice touch to make customers feel appreciated. More

The dealership has a very well organized layout and safety procedures in their sales department and their service department. Very welcoming atmosphere safety procedures in their sales department and their service department. Very welcoming atmosphere More