Whitby Toyota

100% Satisfied and then some! I needed a used car and it had to be a Toyota. I checked out a few private sales and quickly discovered the unscrupulous world of "Kurbside operators" I needed a used car and it had to be a Toyota. I checked out a few private sales and quickly discovered the unscrupulous world of "Kurbside operators". . . This was certainly an eyeopener ! I decided there and then to go directly to a Toyota dealership. I went to Whitby Toyota and met with Shawn McCallum and instantly felt very comfortable with him. Told him what I wanted, he showed me his inventory, answered all my questions and helped me to put together the best possible deal on the car, I chose - NO PRESSURE - I am completely satisfied with my purchase but even more; I feel assured I can count on Shawn with any after purchase issues if needed. More

Great experience My husband and I decided to finally get a new car to replace our aging Camry. Having previously purchased 2 vehicles from Whitby Toyota, we knew that My husband and I decided to finally get a new car to replace our aging Camry. Having previously purchased 2 vehicles from Whitby Toyota, we knew that the service there was amazing so we did not hesitate on going back. Tony greeted us immediately. He was friendly and very knowledgeable and was able to discuss all the features of the new Camry without difficulty. Imagine our surprise when he told us that he just started with this dealership only 2 days before. We would have never guessed. We ended up buying another Camry. When I picked up the car a little over a week later, there was a small issue with an incorrect address but the dealership “made it right” by giving us a $500.00 cheque for the error. Tony made sure to show me all the features in the car before I drove off. When I went back a few days later to pick up the cheque, Tony helped me almost immediately (he had another client) and gave me a nice hug to thank me for my business. More

hassle free competent sales staff got me behind the wheel of my choice(new '20 corolla hybrid) this is my second new car from Whitby Toyota. sales staff made i competent sales staff got me behind the wheel of my choice(new '20 corolla hybrid) this is my second new car from Whitby Toyota. sales staff made it stress free. Service had kept last car("03 corolla) in top form for worry free commuting. Special thanks to Rashid and Ian for taking care of the details in a very timely manner. More

Terrible customer service Zero rate! 0 The worst customer service I’ve ever got! The only thing they are interested is to take your money, it doesn’t matter you are satisfied Zero rate! 0 The worst customer service I’ve ever got! The only thing they are interested is to take your money, it doesn’t matter you are satisfied or not! I am sure Toyota Whitby is working hard to ruin the brand! They fixed the air conditioning last time and got more than $300, and the system doesn’t work and yesterday they asked me to pay about $700 to fix their bad maintenance! I don’t recommend such place! I had a very bad experience with customer service, it was really nightmare. I left their place unsatisfied with their reactions and fake stories, nobody was care about my case. My car left your place with unsolved issue. More

Excellent customer service Hands down our experience was great and it was all diwn tomour professional and honest Sales Agent Tony Khoury. He really talked to the points were in Hands down our experience was great and it was all diwn tomour professional and honest Sales Agent Tony Khoury. He really talked to the points were intesredted. Making sure we had a good vehicle that fit for our family's needs. More

Tony khoury is amazing to deal with Tony Khoury has been an absolute professional, he made me feel very relaxed & comfortable. He is one of the most professional & patient sales perso Tony Khoury has been an absolute professional, he made me feel very relaxed & comfortable. He is one of the most professional & patient sales person i have ever dealt with. Thank you Tony Bijette Spencer He More

ABOVE AND BEYOND My experience in Whitby Toyota was exceptionally seamless. Sam provided me with excellent customer service as well assisted with informative details c My experience in Whitby Toyota was exceptionally seamless. Sam provided me with excellent customer service as well assisted with informative details catering to my preferences. I love my new Toyota and I would absolutely recommend Sam as he is knowledgeable and delivers an experience that is stress free and easy. More

Review I just leased my first car here at Whitby Toyota! Great customer service, I was with Andrew Ward. He is great at making you feel comfortable and r I just leased my first car here at Whitby Toyota! Great customer service, I was with Andrew Ward. He is great at making you feel comfortable and relating to you as you go through the details of the visit. I would recommend working with Andrew if you visit the Whitby Toyota dealership. More

Appointment doesn’t matter Had an appointment and rushed to get to the dealership to be on time. I was told on arrival David was with another customer and they didn’t know how l Had an appointment and rushed to get to the dealership to be on time. I was told on arrival David was with another customer and they didn’t know how long he would be. I waited half an hour before going to check in again and he was still busy and they wanted someone else to assist me. Already being in a bad mood waiting and knowing my time wasn’t important I did not just want to meet with anyone. I ended up having to meet with a seperate sales person and now had to rush as I was running short on time for Mother’s Day weekend plans. David was still even with the customers over an hour after we had our appointment time and didn’t even aknowledge me or approach me. More

24 return visits for the same issue 24 return visits to Whitby Toyota to have the SAME issue looked at. Whitby Toyota appears to have zero respect for their long standing customers time. 24 return visits to Whitby Toyota to have the SAME issue looked at. Whitby Toyota appears to have zero respect for their long standing customers time. I just can't think of another reason.The scope of work is clearly written on the "work order" the very document which tells the tech what to do. What else is not being done? Once again I'm waiting for the manager to get back to me with details of what went wrong again. We all know what went wrong. The techs don't read the work orders. More