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Whitby Toyota
Whitby, ON
1,925 Reviews
Whitby Toyota has been operating with the mission and objective to go above and beyond our client’s needs every single day. At Whitby Toyota, we are always striving to exceed your expectations at every visit while also providing you with the very best vehicles, services, products, and facilities.
At Whitby Toyota, you will find a dealership that you can trust for the purchase of your next new or pre-owned Toyota vehicle as well as a modern and dedicated service department for the maintenance of your current vehicle. We are always looking to go the extra mile at Whitby Toyota in order to keep our clients satisfied.
Come to Whitby Toyota today to find the perfect new Toyota vehicle for you, your family, and your budget. Toyota has one of the largest inventories of brand new vehicles in the world, and you’ll find the entire lineup today at Whitby Toyota.
Our team of experienced sales representatives look forward to helping you find the perfect Toyota for you by answering all of your questions with dedication and commitment. From new Toyota models to certified pre-owned vehicles, we have the model you are looking for at Whitby Toyota.
Whitby Toyota is there for you when you want to buy a new or pre-owned Toyota, but we are also there for you when you become a Toyota owner. From maintenance and services to detailing and genuine Toyota parts and accessories, Whitby Toyota has all of your needs covered, and we will take care of your Toyota with the same passion and attention used to take care of our own vehicles.
Come in today to Whitby Toyota to learn more about our services, products, and vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,925 reviews
January 09, 2020
Hayden Iles - LACKS Customer Service/Communication skills I am writing to complain about the poor customer service provided by Hayden Iles in September 2019. Purchasing a car is an expensive investment, so I am writing to complain about the poor customer service provided by Hayden Iles in September 2019. Purchasing a car is an expensive investment, so like any customer I had lots of questions and had a few scenarios I wanted to consider(I had 2 vehicles I could trade in – one without lien, one with lien. I was interested in the Corolla Hybrid and because it’s a new model for 2020, I wanted to feel financially comfortable and make the best decision for me and my family. I had previously received a pre-approval from Scarborough Toyota but since I lived in Whitby I wanted to work with Whitby Toyota. A commitment was not made to Scarborough Toyota as nothing was signed. It was only a pre-approval. On Sept 13th , I visited Whitby Toyota, spoke to the Sales Manager, Kim Munro who passed me to a Product Advisor, Hayden Iles. I explained the pre-approval from Scarborough Toyota and then was advised a Finance representative was not available and that I would receive a call back. Shortly, I received a call from Richard Sookoor. I explained the pre-approval and conditions offered from Scarborough Toyota and he advised me to come in to have my van appraised. I did so and then was advised he would work on my credit application and advise me shortly with a decision. On Sept 14th, Hayden messaged me to advise that I was approved for financing of the Corolla Hybrid(Premium), he provided me an appraisal value for my van and told me to come in to leave a deposit to hold the vehicle and discuss the financing details. I had no issues with leaving a deposit nor did I have issues waiting for the vehicle(advised could be up to 4 months as I was not in a hurry to get a vehicle). On Sept 17th, I arranged to visit the dealership to leave a deposit and discuss financing details. I asked him about trading in my other vehicle which I owned(without lien). His attitude changed. To my surprise, his response was quite blunt, “Man, we can’t keep changing things. We can’t keep switching this and that etc. etc . Also, no point in appraising vehicle because the Corolla won’t be here for 4 months probably so it would be a whole different value. The car isn’t going to be her for 4 months maybe more there is 0 point in appraising another vehicle or getting pricing etc. because it’s all going to be different when the car is actually here. There is no point in test driving, appraising cars, getting numbers etc. I just did what I was told that’s all.” My request was simply to explore my financing options. I didn’t think my request was either unmanageable or an inconvenience. I’m not sure if these were his words or he was simply relaying what management advised him or if he was just frustrated but regardless, it was very unappreciated and uncalled for. I’m not sure what I did to receive that type of response. As a customer, I had every right to modify my purchase and determine which option would be best for me and my family. He denied me this and made me feel as if I didn’t have any options. I’m not sure if he’s new or just lacks common customer service and communication skills but if Hayden wants to succeed in his role, I would suggest he invest in learning some of them. I hope he can learn from this experience. It left me confused because initially he requested I come in to put down a deposit and to provide me the financing details, then the next instance he’s telling me not to come in and to contact the Business Manager. I did contact Keith Kelly and he advised he would contact Richard as he was off-site training and would call me back. To this day, I have not received call back. Unfortunately, I have taken my business to another dealership who were flexible enough and had the willingness to work with all of my concerns and were capable of providing me all of my financing options with no complaints. They were also transparent with the business process and provided me a list of expectations. And with this partnership, I purchased vehicles for myself and my wife. I am truly disappointed with the poor customer service and communication received from Hayden Iles. More
by Simon Poon
Employees Worked With
Kim Munro, Hayden Iles, Richard Sookoor
January 07, 2020
Rashid was terrific to Deal with !! Rashid was terrific to deal with. From his phone call to me to set up an appointment for test driving some cars, to us signing the purchase agreement Rashid was terrific to deal with. From his phone call to me to set up an appointment for test driving some cars, to us signing the purchase agreement, I found him very knowledgeable, very professional, extremely helpful and very patient through the entire process. Definitely would recommend him to anyone looking for a vehicle. Thanks also to Shawn McCallum for his assistance. Many thanks. More
by suemelnyk
Employees Worked With
Shawn McCallum, Rashid Lorgat
January 02, 2020
Sam provided us with knowledgeable service, from start to finish. He will always be our go to person for vehicles. Sam is a wonderful person that is trust worthy finish. He will always be our go to person for vehicles. Sam is a wonderful person that is trust worthy More
by Brenda
Employees Worked With
Keith Kelly, Sam Khan
December 31, 2019
2020 Rav4 lxe It was a pleasure dealing with Whitby Toyota. From the moment I walked in the door I was treated like a valued customer. Sandy Crowder was knowledgabl It was a pleasure dealing with Whitby Toyota. From the moment I walked in the door I was treated like a valued customer. Sandy Crowder was knowledgable, and willing to do a little bargaining to complete the deal. Thanks to Sandy Crowder and David Marshall for the great experience just in time for Christmas. M.C More
by mc
December 29, 2019
2020 C-HR car from Whitby Toyota I am satisfied with Tony Khoury's service. He is very friendly and has an excellent service! I would highly recommend you to see him! I am satisfied with Tony Khoury's service. He is very friendly and has an excellent service! I would highly recommend you to see him! More
by Bella25
Employees Worked With
December 26, 2019
Excellent advice & service! This was the 3rd Highlander that we purchased/leased from Gary. We've been extremely pleased with Gary's honest advice & patience. Gary answered all o This was the 3rd Highlander that we purchased/leased from Gary. We've been extremely pleased with Gary's honest advice & patience. Gary answered all our q's and oriented us to features on the vehicle. We are very happy with our new vehicle. Thank you!! More
by Sharad
Employees Worked With
Keith O'Neil, Gary Brown
December 26, 2019
Another great experience! We recently purchased a vehicle from Tony Khoury. He was able to answer all of our questions and got our new vehicle ready in a very timely manner. Th We recently purchased a vehicle from Tony Khoury. He was able to answer all of our questions and got our new vehicle ready in a very timely manner. The service we received was exceptional! We would highly recommend Whitby Toyota as we have been purchasing vehicles from them for 20 years. We would definitely recommend Tony as a salesperson! More
by James Family
December 24, 2019
A great team of people. They were all very warm and welcoming. Thorough in explaining all details of your purchase. Highly recommend working with this dealership. welcoming. Thorough in explaining all details of your purchase. Highly recommend working with this dealership. More
by dhetherton
December 22, 2019
Excellent customer service I had a great experience purchasing my new car here, Tony made my experience very easy and stress free, he made me feel at home by introducing me to t I had a great experience purchasing my new car here, Tony made my experience very easy and stress free, he made me feel at home by introducing me to the service staff and was very professional and informative and made my decision making simple. I would definitely recommend this dealer to my friends and family. More
by Sdtulk
Employees Worked With
