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Whitby Oshawa Honda

Whitby, ON

4.2
2,636 Reviews

300 Thickson Rd S

Whitby, ON

L1N 9Z1

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2,636 Reviews of Whitby Oshawa Honda

November 14, 2016

Nick is the guy you want to talk to This is the third time that we've dealt with Whitby Oshawa Honda and I expect that it won't be the last. This dealership has consistently delivered an More

by HappyHondaFamily
Recommend Dealer
Yes
Employees Worked With
Nick Mohr
November 14, 2016

DO NOT GO THERE Jimmy is rude does not call back! Do not take your car there!!! I Took my car there and they broke my key Assembly they said I needed to get that fix More

by Col12345
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jimmy Olidis
Nov 15, 2016 -

Whitby Oshawa Honda responded

Hello, thank you for your review, but it does not accurately reflect the circumstances of this situation. Mrs. Jackie Francis brought in this 2003 Honda Odyssey on Friday, Nov. 11 for engine acceleration issues. The next morning as we began diagnosis at 9:15 am on Saturday, our technician immediately noticed that the key was stuck in the ignition cylinder and would not turn. Wiggling it around did not work. Jimmy phoned and got a hold of Mr. Colin Francis to ask, "Are you having any issues turning the key in the ignition?" Colin immediately replied, "Yes, but you have to wiggle the key around to get it to turn". Jimmy explained to Colin that we could not get the key to turn. The ignition cylinder on this 2003 van was extremely worn. Colin declined the repair, and said that they would take their van back. Mrs. Jackie Francis then called Jimmy and accused him of breaking their ignition cylinder. She denied that Colin had admitted that the key would get stuck. When Jimmy told her what Colin had said, she got angry and stated that she had not had issues with the key before, despite what Colin had prior admitted on the phone. She said that Whitby Oshawa Honda had broken her key assembly and said she was going to call Honda Canada. We record our phone calls for quality of service, and to maintain the integrity of our interactions with our customers. It does not make us happy that we could not satisfy our customers in this case, but the series of events as presented are not accurate.

More
November 13, 2016

2016 Honda CRV This is the 3rd CRV I've purchase from this dealership - 2 of those 3 were purchased through Dave. It's nice to be surprised, when you're not at the More

by Lori McGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Escolano
November 11, 2016

Sales people and buying experience was great, service, NOT I don't think you could get a person who was more professional and good at their job. She kept us updated all week before picking up our vehicle also More

by StevieJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca Simpson
Nov 18, 2016 -

Whitby Oshawa Honda responded

Hello, thank you for your review. We're sorry that our online booking process frustrated you. The software is quite new for us, and we have had to work out some issues with it similar to the one you experienced. Our Quick Lube Lane generally gets our customers taken care of in timely fashion, but our process failed you here, and we must apologize. Would you be so kind as to e-mail Mike Walsh, our Service Manager with your contact information? His e-mail is service@whitbyoshwahonda.com. He would truly like to speak to you in greater detail about your concerns as the situation simply should not have happened. Apologies again.

More
November 11, 2016

Express Service & Customer Care I just had my first express service at Whitby Oshawa Honda; an oil change. The line moved very quickly, and was totally impressed by all the service More

by Steven Beasley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bennett, Peter van Dorsser
November 10, 2016

Used 2014 Accord Purchase Peter is the best in the business! Energetic, Helpful and Honest!Really knows what he's talking about and makes sure you find the right car!Would reco More

by Simon Batshon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Madej, David Takla, Peter van Dorsser
November 10, 2016

Great Dealership I have to say they are one of the most friendly and personable dealerships I have ever dealt with and would highly recommend them to anybody and will More

by Christinatk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Longauer, John Howes
November 09, 2016

Wonderful experience with peter in Whitby oshawa honda. Peter is the best sales rep i have come across, he is very informative and honest, he gave us alot of options to purchase from and pointed out the bes More

by Mandella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter van Dorsser
November 09, 2016

John was really helpful and made the whole process easy Went in looking for more info on the Civic Hatchback. John spent a lot of time explaining the various features of the car, the different trim options, More

by dixius99
Recommend Dealer
Yes
Employees Worked With
John Howes
November 09, 2016

peter He is very helpful and keep you entertained with his jokes. Explains everything very carefully and makes sure you understood. Loved his way of doing s More

by Hibaasim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter van Dorsser
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