Whitby Oshawa Honda

Buying a car here turned out to be a nightmare. TL:DR Even when you have things in writing you can get screwed. Dealerships talk the talk but never walk the walk. A lot of “we’re sorry” but they’re TL:DR Even when you have things in writing you can get screwed. Dealerships talk the talk but never walk the walk. A lot of “we’re sorry” but they’re just platitudes and never actually mean anything or matter. Buying a car here turned out to be a nightmare. A co-worker had purchased a new car here and was happy with them. I live 68km away from the dealership, but they had a wide selection of used Accords. Went in April 10th to look at a few 2018 Accords. I wasn’t exactly sure whether I wanted the EX-L or the Touring. Met up with Matt Page and he was very pleasant and seemed like a nice guy. We took out an EX-L and a Touring for a test drive. While test driving the EX-L I noticed a rattling noise near the steering wheel when accelerating. I made note of it to Matt that if I decided on the EX-L that the rattle would be fixed. After driving the touring model, I decided on the EX-L because it had the features I wanted and the colour I preferred. We sat down to discuss pricing and warranty. We agreed on a price and that they would fix the rattle and detail the car. I even wrote on the bill of sale that the dealership would fix the rattling noise and clean some salt stains that were in the front foot wells. Fast forward to April 16th when I go to pick up the car. I met up with Fara Andrade and she took my bank draft and installed my license plates on the car. I open the car door and notice that the salt stains weren’t cleaned, and the car had barely been detailed. The windows were still dirty and there were stains on the console. To top it all off the rattle was still there and was louder than previous test drive. I contact Matt Page the next day to let him know that the deficiencies noted on the bill of sale had not been addressed. He apologizes and a week later he puts me in touch with Service Advisor Mathew Gauss. I receive a text message from Mathew Gauss asking me when I can drop off the vehicle. I advised him that I could drop off the Accord the next day but would need a loaner as I live 68km away and work 47km away. He then advises me that the next day was not going to work and that these repairs do not constitute giving me a rental. Bear in mind that these issues were supposed to be resolved prior to my picking up the car. I let him know in no uncertain terms that I was incredibly disappointed in his response. He advises me he’s booking for May 7th. I was leaving for vacation May 8th, so I had my son drop off the car in Whitby on May 11th giving them a full week to address the issues. On Monday May 13th they work on the car and I get a text message from Matt Gauss that the car is pretty much ready, and he just has to take a final road test with his Service Manager to make sure the rattle is gone. I respond to him asking if his team was able to clean the salt from the front footwells and he says yes, they were cleaned. So 4 days later (Friday) I haven’t heard back from him and I text him asking if he was still going to take a final toad test with his Service Manager because I would be picking up the car the next day and wanted to make sure the issues have been resolved. He responds that “yes the rattle is gone.” I return from vacation on May 18th and make the 68km drive to Whitby to pick up the car. I enter the car and my fears have been realized not only are the salt stains still there, but the rattle is still there!! I go back to the Service Desk and I’m livid. I ask to speak with the Service Manager Tomy Karakolis. I again must explain the whole situation to him and that Matt Gauss had the car in his possession for 5 full business days and only took it out on Monday and proclaimed it repaired. He asks how I know that the car sat in the lot for 4 days untouched. I told him I have a GPS tracker on the car. He then asks me to bring the car back on Tuesday (Monday was Victoria Day) for them to look at it again. He promised me a rental and that they would resolve the issues. So, we show up on Tuesday (another 68km drive) and we get a rental and they work on the car all week long. Friday morning I get a text that the car is ready. We make the trek back to the dealership and FINALLY the car is repaired, and the salt stains are gone. I must thank Tomy for owning the issue and following through. It should have been repaired the week before while the car sat on the lot for 4 days. Now the dealership is out $200+ for the rental because a salesperson and a service advisor dropped the ball. It only took a month to resolve what should have been handled before I picked up the car for the first time. So my advice is don’t hand over that cheque until all your concerns are addressed. More

Great experience!! We just purchased a vehicle with John and it was an overall great experience! He was knowledgeable, honest and professional.... and made the process s We just purchased a vehicle with John and it was an overall great experience! He was knowledgeable, honest and professional.... and made the process seamless and quick! Would definitely recommend and work with him in the future. More

fake. My grandfather passed away and I was looking to get out of my lease as he graciously willed me a vehicle. When Adam had to explain things to me two da My grandfather passed away and I was looking to get out of my lease as he graciously willed me a vehicle. When Adam had to explain things to me two days in a row, he got quite honestly, angry. He came off as this genuine person but there's another side! Beware. I got confused with the deal to return my lease and he was a total jerk! I wish my fiance had come with me, I don't think he would have acted the way he did. He was all for me reviewing him two days ago "please refer me, I'm new to this role" and today he treated me like I was nothing. The only reason the deal didn't go through with him is because my windshield was broken and I was going through insurance..I had paid nothing to anyone for my deductible and asked if I could repair it with them..he scoffed at the idea. He also bad mouthed Pickering Honda which is hysterical considering I left livid from his office at 5 pm today and sold my car to Pickering Honda 1 hour later paying the exact same amount. My honest advice is feel out the deal, return in a day, ask a few more questions and see if you still like this guy. More

Very Pleasant Car Buying Experience The car buying experience at Whitby Oshawa Honda was a very pleasant, no pressure, purchase, Everyone we dealt with, Richie Amara, Adam Rumbal, David The car buying experience at Whitby Oshawa Honda was a very pleasant, no pressure, purchase, Everyone we dealt with, Richie Amara, Adam Rumbal, David Takla, and Trevor Carew were very knowledgeable and helpful. E-mailed questions were answered without delay and the various models, options, and financing and warranty choices were explained in detail. Richie came in on his day off to complete the sale and Adam was very thorough in explaining all the car features on delivery. Very happy with our new 2019 Civic Touring. W Clark More

Mostly positive experience Dave in insurance was extremely knowledgeable and helpful. Amy was very friendly and explained the features of my new car well. Paul and Iffy were g Dave in insurance was extremely knowledgeable and helpful. Amy was very friendly and explained the features of my new car well. Paul and Iffy were great in helping me resolve some concerns I was having. Reception was polite and helpful. Chris O’Connor was horrendous. He was extremely rude, had no regard for customer satisfaction and was very condescending. Unbelievable this guy works in sales/customer service, made his way to management and is still employed. Will warn anyone looking for a Honda about this employee at the dealership. Aside from him, great experience. More

Excellent Service I am leasing a 2019 Honda Civic LX. I have I have had an amazing experience with Honda Whitby and with Dushan Jebanesan. They went above and beyond on I am leasing a 2019 Honda Civic LX. I have I have had an amazing experience with Honda Whitby and with Dushan Jebanesan. They went above and beyond on finding me the best deals for financing this vehicle and making sure it was the perfect car for me. The price is very affordable and it only took 48 hours to be ready for pick up. Overall amazing service! More

Amazing customer service Excellent customer service. Love my new Honda Civic sport. Would definitely recommend Whitby Oshawa Honda to my friends and family. George was very k Excellent customer service. Love my new Honda Civic sport. Would definitely recommend Whitby Oshawa Honda to my friends and family. George was very knowledgeable and made it very easy to pick my car. Peter was also very excellent when it came to the financing and made something that can be stressful for some easy for me and he has a great sense of humour. More

A Pleasant Sales Sales Experience I met Adam at the dealership for the first time and throughout the whole sales process Adam was welcoming, friendly, informative and very helpful. I met Adam at the dealership for the first time and throughout the whole sales process Adam was welcoming, friendly, informative and very helpful. He helped me negotiate what I considered to be a good deal on a 2019 Honda Odyssey Touring. I would highly recommend Adam to guide anyone through be somewhat stressful process of purchasing a new car. More

Excellent "Excellent" Richie's positive attitude and extensive knowledge and support made our experience a breeze. We would recommend Whitby Honda to our f "Excellent" Richie's positive attitude and extensive knowledge and support made our experience a breeze. We would recommend Whitby Honda to our friends and family. Richie and Amy were a great team. Richie helped us choose a car within our needs and budget without hesitation. It was a pleasure to do business with both of them, especially when buying a new car can be stressful. Thank you to Richie and Amy for their professionalism and support in choosing our new Honda Civic. More

It was an amazing experience I must say I had an amazing experience and I am grateful to have done business with the Whitby Honda dealership. I want to appreciate the dealership I must say I had an amazing experience and I am grateful to have done business with the Whitby Honda dealership. I want to appreciate the dealership for excellent customer service/ care, as well as also providing me with an awesome vehicle. Tony, Peter, Amy, Mat Gus, and Trevor are people I will highly recommend to any and everyone looking for an excellent/ honest service. At this point, I look forward to doing more businesses with these wonderful people and at this wonderful dealership. Oluwaseun Olaniyi (AY ) More