Leaving a separate review for each employee:
I purchased my car almost a month ago and found out it had a very common issue within it's generation (8th gen Accords) which I brought to Carrie's attention. From start to finish, she was extremely pleasant, transparent and patient.
She explained the issue very thoroughly and informed me of all the resolutions available. At no point did she make me feel left out of the conversation as most shops tend to do by drowning out their customers with industry / technical jargon. She even went the extra mile to accommodate expenses that she was in no shape or form excepted, nor obligated, to cover which really added to the experience. This level of service is how you retain customers. The sales department can sell a car but a good service department is what keeps them coming back and I commend Carrie for her absolute professionalism and dedication to her clients and their needs.
Also, the gentleman in the back of the shop named Jacob who drove me back to the dealership via the shuttle service was a very courteous and personable individual and I wish I could give him a positive review as well but it seems some employees aren't available on the website. For whoever reads this at Whitby Oshawa Honda, please send him my positive feed back.
Some people have a knack for being good at what they do and Amanda is one of them. From my first conversation with her over the phone till my first in-person meet, she had the most uplifting and positive demeanor ever. Amanda helped me set up appointment dates, explained procedural requirements and was an all around superstar.
Through her positive attitude and professional disposition, you can expect the absolute best and she delivers. Being the first line of communication with customers and face of the dealership for clients calling on service / repairs, she ensures every individual is treated fairly and with absolute respect. Above all else, she makes the process easy and simple. She is transparent, patient and honest with all / any concerns you may have. They will respect your time and commitments and will make every effort to try and make your experience as smooth as possible.
Amanda has been more than just a service advisor through my experience, she has been a friend. She is always easy to talk to, always sincere and is always on your side (regardless of how far fetched your questions / problems may be). Thank you for a great experience Amanda.
Honestly can't say enough good things about Colin. Probably the most considerate, accommodating and transparent individual out there. He is not in it for a sale. He is not in it for commission. He genuinely cares about the customer and does everything reasonable and at times, unreasonable, to fight for you and make a case to his superiors when it comes to negotiating and purchasing your car.
I bought a used vehicle from him and although most dealers end their "customer service" the minute you drive off, Colin continued to show the same amount of courtesy and commitment as the minute you walked in. Really can't say enough good things about this upstanding gentleman. Actually, yes, I can:
If you go to Whitby Oshawa Honda, tell the receptionist you're looking for Colin and refuse anyone else who approaches you (not saying their other salesmen/women aren't good, I'm certain they're well trained professionals as well) but for a personal yet professional, no pressure, no commitment experience, ask for Colin.