Whitby Mazda

Horrible Service by Sales team! Don't buy a car from here I went in to buy a new car and the sales person was nice at first but didn't want to give me the detailed pricing until I was ready to put a deposit o I went in to buy a new car and the sales person was nice at first but didn't want to give me the detailed pricing until I was ready to put a deposit on it. I had explained that I wanted to know their best price first before deciding if it was the right price for our budget and the right card for our family. After saying that, the sales manager came out trying to pressure me to buy the car on the spot after I told them that I needed to think about it and talk it over. The sales manager there is probably the worse and you can tell where his sales team gets their attitude. The finance manager, Manual, lacked people skills and told me that I needed to buy their warranty because with the technology in their cards, I will need it because repairs will be $1000 to $2000 each time. I went in back in a couple days later to take a look at the car again and look at another vehicle but the first sales person wasn't there. The second salesperson was worse than the first one. Not helpful at all and very poor people skills. Didn't want to bother talking to his manager unless we wanted to put an offer on it that day. That's when I decided that I didn't want to buy a car from this dealership. I asked the salesman how I got my deposit back and he said he didn't know and didn't even go find out. So we left. Jordan, the first salesperson, called me the next morning and was very rude because I had decided not to buy the car. I asked how I get my deposit back and he said he didn't know! So finally called me a few hours later and told me to come to the reception. So when I arrived there to get my deposit, Jordan told me I had to wait until he got my file but thankfully the receptionist was really nice and gave my refund. So don't buy a car there!!!! More

It's a F***** joke If I can give zero stars I would. Mazda is an amazing car and I would've bought one and not even cared for the price. Customer service or sales people If I can give zero stars I would. Mazda is an amazing car and I would've bought one and not even cared for the price. Customer service or sales people are unbelievably unprofessional. Dressed nice! Yes they r. But talking and treating people like u don't care is so stupid. That's number one reason for losing customers. Sales agent should maintain eye contact when talking to someone not looking around and talking to u. And when we were negotiating the price he dropped the monthly price $3 Lol what a f joke. I buy coffee with $4 a day and him giving me $3 off the monthly price just I guess to piss me off. The sales rep goes and talks to his boss and his boss looks like he smelled poo and looks so stressed and doesn't wanna talk. I bet cause sales are dropping isn't it? Then every one goes for a smoke break I'm not kidding when I say everyone but the sales agent helping us. The place is so empty in there and no customers but us. We left so upset and said to my self I will never buy a Mazda just because of their treatment. Went to Honda and guess what. They dropped the price waaaay more than $3 and free mats and sales agent and his boss smiling and bringing us coffee and giving my little daughter colouring book to keep her busy and talking to us like they care and the place at Honda is packed and non of the agents free which shows u how good they are and how good they treat their customers. I bought a more expensive car at Honda than I was planning to get at Mazda dealer and I didn't care just because of the customer service they provided. So dear people in Mazda go take courses at the same place the Honda dealers do. I'm so disappointed from Mazda and I hope someone in their head office sends undercover people to that place to investigate how they do their jobs. More

You Haven’t driven a car untill you’ve driven a Mazda You Haven’t driven a car till you’ve driven a Mazda Have you ever owned, leased or driven a Mazda If not, I encourage you to give it a try I’ve d You Haven’t driven a car till you’ve driven a Mazda Have you ever owned, leased or driven a Mazda If not, I encourage you to give it a try I’ve driven most vehicles over the years Now Mazda’s number one, I’ll tell you why. The products well known, which Whitby Mazda stands behind They have an impressive line of models, if you have something in mind Their staff is knowledgeable, courteous, welcoming and polite They’ll help you meet your needs with a vehicle that’s just right I’ve driven a Mazda for many years now And various models I’ve tried From the CX-7 to Mazda-3 tech to the Miata MX-5 Can’t wait to see what’s next That’s one thing I love about Whitby Mazda Is they have a vehicle to fit everyone’s needs And their pricing is fare and competitive From sport cars, to luxury, to family SUVs My dealer of choice Whitby Mazda it would be Whom I’ve dealt with them for years And they’ve been very supportive to me. Now if you are thinking about get a new ride Buying or leasing, give Whitby Mazda a try I assure you your experience, while be well worth your time And if you’re unsure what you want just give a Mazda a drive. They are Stylish, Dependable, yet so fun to drive And their Safety rating helps you arrive alive The cars sell themselves Just give them a try Just ask for Mr. Manuel Crespo or Mr Paulo Silva Mr. B McDonald More

Excellent experience on leasing a new car Always wanted to experience a sport car and was very happy I found The team of Rahim Samji/Manuel Crespo at Whitby Mazda. They were very helpful in Always wanted to experience a sport car and was very happy I found The team of Rahim Samji/Manuel Crespo at Whitby Mazda. They were very helpful in all aspects of selection and leasing a new Miata.. They also introduced my wife and I to the service personnel.. Looking forward to having an expected ongoing good relationship with Whitby Mazda.---Grant C. More

Thie was a Excellent experience, thanks to Whitby Mazda I would highly recommend the Whitby Mazda dealership and their vehicles to anyone who wants to purchase a high quality vehicle. Our first contact at W I would highly recommend the Whitby Mazda dealership and their vehicles to anyone who wants to purchase a high quality vehicle. Our first contact at Whitby Mazda was with the Mr. Manuel Crespo, followed by Paulo Silva who made us feel very welcomed. They were very knowledgeable, friendly and polite. They certainly know their vehicles inside and out. All my question and concerns were addressed promptly and professionally. This is our fourth Mazda purchased from this dealership and certainly wont be my last. The dealership is very well maintained clean and all of their vehicle are well presented. We've had a Mazda 3 GT hatchback, Mazda CX7, Mazda GT tech. and our latest vehicle is a Miata MX-5. The hardest thing in purchasing a Mazda from Whitby Mazda is deciding which model you want. One thing that really stood out for us, was how we felt like one of the Mazda Family after our experience. This was thanks to the atmosphere and professionalism of the two for mentioned employees of Whitby Mazda. Kudos to the two of them. You both made our Mazda experience exceptional for my wife and I and I personally want tp commend the two of you and thank-you for this. You are both definitely play a crucial to Whitby Mazda Thanks to Manuel and Paulo Mr. T.Bruce McDonald Oshawa Ont. More

Excellent People, Selling Excellent Cars Meeting Paulo was like running into an old friend. He made up feel comfortable right from the start. He did everything possible to ensure we were ve Meeting Paulo was like running into an old friend. He made up feel comfortable right from the start. He did everything possible to ensure we were very happy customers. I would highly recommend this dealership to anyone who wants to be treated with respect and honesty. More

EXCELLENT customer service We have purchased 2 cars from Whitby Mazda in the past 6 months and are very happy with the customer service we recieved. As business owners, customer We have purchased 2 cars from Whitby Mazda in the past 6 months and are very happy with the customer service we recieved. As business owners, customer service is a big deal to us and they definitely have it here. Our sales person Nadiir was amazing to deal with. Unfortunately for us, but fortunate for him, he has now moved on to a better opportunity for his family, but still gave us the service we came to expect when we bought our 2nd car just before he left. The sales manager Paulo was very involved as well which i very much appreciate, as was Manuel their financial manager. I would highly recommend this dealership to anyone looking for a new or used vehice. More

Unprofessional sales manager sales manger kept pushing for reasons we didn't want to lease after I told him many times we were not interested. I decided to end negotiations. So I sales manger kept pushing for reasons we didn't want to lease after I told him many times we were not interested. I decided to end negotiations. So I offered toshake his hand but he refused and called me rude for wanting to leave. I was taken a back at this rude behaviour. I proceed to leave and he yells at me to get the f*** out of his store. Then proceeds to insult my attire. No one deserves to be treated this way. If a sales manager can't deal with a tough negotiation then he doesn't deserve be to have a job. More

Warranty Unfortunately the company that supplies the warranty for the white leather interior protection, failed to mention or cover a stain that developed almo Unfortunately the company that supplies the warranty for the white leather interior protection, failed to mention or cover a stain that developed almost immediately on the door panel. However, the dealership came through and covered it, replacing the door panel. More

Felt invisible! Shopping for a new car is scary enough for a single female. Got up the nerve to walk in the showroom midday on a weekday. Looked at several vehicles, Shopping for a new car is scary enough for a single female. Got up the nerve to walk in the showroom midday on a weekday. Looked at several vehicles, sat inside, opened doors, etc and waited to be acknowledged, even looked around for someone to help. Not one staff even looked up from their desks. Ended up walking out. Now I see the other reviews and I'm glad I did. Too bad; it more or less eliminates Mazda from my choices, unless I want to travel into Ajax, making service less convenient. More