Westwood Honda

STAY AWAY. As a female going in to purchase my first vehicle, I must have had a huge Novice stamp across my forehead. I paid full ticket price for a 2 year old Honda Civic that had just come off a lease vehicle, I must have had a huge Novice stamp across my forehead. I paid full ticket price for a 2 year old Honda Civic that had just come off a lease in Dec 2019 or Jan 2020. Despite this, at possession, they removed the car mats from the vehicle, and gave me half a tank of gas, when their contract specifically states otherwise. When I called to ask about the mats, they claimed the car didn't have mats to begin with and refused to supply any??? The previous owner had mats in there, so I know you took them out. Furthermore, their 'Honda Certified' checklist stated that all filters had been changed. During my first oil change, we pulled out all the filters and realized they hadn't been changed since vehicle had been manufactured. The car was also not thoroughly cleaned. After taking it home, I found lipgloss dumped in the center console and the previous owner's ID tag and other belongings under the driver's seat! I bought additional Honda insurance which I later went in to cancel and their customer service was awful. They had me sitting in waiting area for 30mins before I had to go remind the front counter staff; they had conveniently forgot. Finance manager couldn't be bothered...when I stated I had 90 days to cancel the insurance, he replied, "yeah, I'm sure you do.." I then had to go back into the dealership and ask him to come and record the kms on my car, as per the requirements for insurance cancellation. Buddy seemed like he couldn't be bothered the entire time. I should have known better and I had considered this an expensive lesson, but when I recently heard a co-worker had a similar experience, I knew the least I could do was put out a caution for others going to Westwood Honda in Port Moody. More

Very pleased with overall experience, service and outcome. Jaime and Joe were most helpful in assisting us to come to a financial arrangement that we were happy with. Ivan was enjoyable to deal with outcome. Jaime and Joe were most helpful in assisting us to come to a financial arrangement that we were happy with. Ivan was enjoyable to deal with and accommodating. More

Just bought my new car at Westwood Honda and I was very happy with the great customer service I received. They really care about customers. happy with the great customer service I received. They really care about customers. More

Reasonable deal on the used car I was looking for. Business Manager really rushed to complete the transaction. Dealer made good on repairing things we discovered needing fixing after purchase. Business Manager really rushed to complete the transaction. Dealer made good on repairing things we discovered needing fixing after purchase. More

They were very helpful and got my truck traded in for a beautiful 2018 Honda CR-V that met all my requirements with a great price !! Very happy with Westwood Hondas sales people and the finance department beautiful 2018 Honda CR-V that met all my requirements with a great price !! Very happy with Westwood Hondas sales people and the finance department will be back in the future More

Extremely expensive Never back again. I should check with other shop before going to dealer ship. They make it a big deal and you stock with high price. Dont let them to Never back again. I should check with other shop before going to dealer ship. They make it a big deal and you stock with high price. Dont let them to rip you off if you are busy and not having time to shop around and educate yourself with the car problem. It could be an easy fix, which usually are. More

I was very impressed with the organization and execution of this operation under our current conditions in 2020. Nadia ( Finance Manager) was excellent to deal with and very efficient! of this operation under our current conditions in 2020. Nadia ( Finance Manager) was excellent to deal with and very efficient! More

Best buying experience with Westwood Honda. With the expertise of our Salesmen Jamie, the pricing and buying process of my new vehicle was made easy. I would highly recommend and would go back to Westwo expertise of our Salesmen Jamie, the pricing and buying process of my new vehicle was made easy. I would highly recommend and would go back to Westwood Honda again because of the excellent customer service from the entire team and the high quality vehicles. More

They try to rip you off at every turn Definitely service advisors are commissioned for repairs they can get you to do. They become very rude and even when getting repairs that they sugges Definitely service advisors are commissioned for repairs they can get you to do. They become very rude and even when getting repairs that they suggested are "so called completed" still running the same. Car has been serviced there for 7 years always completing oil changes and major repairs and even not so many major repairs. Noticed some advisors always trying to get you to do everything they deem necessary which no not necessary. The last time I dealt with Mark but Matt I have dealt with in the past always tries to pad bills. Definitely a service dept. worthy of a Marketplace investigation. Having your car serviced should not feel like getting a root canal. More

Great service! Honest and professional! Just purchased a 2016 Honda Civic thanks to Keith and John for taking the time to go over everything in detail. Friendly, fast and efficient service. Did not feel pre 2016 Honda Civic thanks to Keith and John for taking the time to go over everything in detail. Friendly, fast and efficient service. Did not feel pressured whatsoever to purchase my new vehicle it was the perfect fit! Keith was kind enough to go over everything in detail regarding different vehicles and why this was right fit. So glad i chose to Westwood Honda!! More