West Edmonton Mall Toyota

Best Toyota Dealership in Alberta I have purchased two new vehicles from this dealership in the last 9 years, service from Bill, his assistant Danny & the service department have all b I have purchased two new vehicles from this dealership in the last 9 years, service from Bill, his assistant Danny & the service department have all been outstanding. Never an issue. Recently we decided to purchase a used SUV, and I went to Mayfield Toyota right away. More

Outstanding salesperson I had the privilege of working with Vendan Sekar in purchasing a pre owned RAV4. At all times, he was respectful and patient with me. He was highly k I had the privilege of working with Vendan Sekar in purchasing a pre owned RAV4. At all times, he was respectful and patient with me. He was highly knowledgable of the choices available for purchase and he guided me through a careful decision making process without pressure. Based on my experience, I would rate Vendan a 10 put of 10. More

Outstanding every time ! I had the best over the phone conversation with someone to book my maintenance appointment. He was kind, clear, understanding and suggestive. When I c I had the best over the phone conversation with someone to book my maintenance appointment. He was kind, clear, understanding and suggestive. When I came in for my service, I was greeted right away with a smile and Jackie made sure I felt at home with our conversation during our short amount of time together. The message to pick up my car was polite and nice! And lastly to pick up my vehicle, was smooth, again welcoming and all the staff is so friendly and helpful, as you walk around the store. More

Excellent Experience This was for the 64,000 km service on my Corolla. There was very little waiting when I arrived at reception, and the work to be done was clearly exp This was for the 64,000 km service on my Corolla. There was very little waiting when I arrived at reception, and the work to be done was clearly explained. I had to wait while the service was carried out, so was very happy when it was completed 30 minutes earlier than originally estimated! Great service all round! More

outstanding Everyone has been so helpful and patient. I never felt rushed or annoyed. It seemed like everyone was very knowledgeable and answered my questions tru Everyone has been so helpful and patient. I never felt rushed or annoyed. It seemed like everyone was very knowledgeable and answered my questions truthfully. It was a very positive experience. More

turned out great thanks to Celia Ken and Drew I was dealing with a salesman in the beginning who I didn't appreciate then I called Ken sales manager and he was awesome as well as Celia and Drew in I was dealing with a salesman in the beginning who I didn't appreciate then I called Ken sales manager and he was awesome as well as Celia and Drew in the finance department. So my experience turned very positive More

Prompt and courteous service. I had a recall for the passenger set on my 2008 Toyota Matrix and i was told that it will take most of the. I was provided with courtasy car. service. I had a recall for the passenger set on my 2008 Toyota Matrix and i was told that it will take most of the. I was provided with courtasy car. The services toke only 30-45 minutes. More

Fantastic Sales Experience Recently I purchased a new Tacoma from Mike Linterman. He knew everything about the truck from towing to off-roading options like the proper lift, ti Recently I purchased a new Tacoma from Mike Linterman. He knew everything about the truck from towing to off-roading options like the proper lift, tires and explained all the options for leasing and financing. I ended up leasing because he explained how much more sense it made. Purchased a new 2016 model Access cab TRD Off-road and this truck is perfect. If you want a Tacoma he is also a regular on the Tacomaworld Forums in the Canadian thread. If you are looking for trucks or SUV's or really any Toyota, see Mike. More

Regular Service Call Unusually unpleasant event. Brought vehicle in for scheduled service. In the past it has usually taken no more than 5-10 minutes total to check Unusually unpleasant event. Brought vehicle in for scheduled service. In the past it has usually taken no more than 5-10 minutes total to check in and leave. I waited at Service Counter for 10 mins without being greeted or acknowledged even though there were 3 service personnel at their kiosks without customers. Nobody came to say, hi and/or that they would be a few mins. Meanwhile, I notice the shuttle loading up and about to pull away (it's 7:50am at this time - the shuttle is scheduled to leave at 8am). I approach and ask if its the 8am shuttle and the driver unpleasantly asks where I'm going (as if it's a burden now for her to shuttle me somewhere in addition to the others). I say I've yet to check my vehicle in and she brushes me away saying I'll have to get another shuttle. So long story short, I get back in my truck, back out of the service garage and leave. I'm already looking at another dealership just due to proximity. Mayfield is doing nothing to make me want to stay lately. After initial great experience (we bought 2 new vehicles in the same year a few years ago and take everything there for service, they've likely lost our business outright. Bad business - they (and all) businesses that deal with customers (who doesn't) should understand Customer Lifetime Value more. I.e. It generally costs 5x more to attain a new customer than retain an existing customer. The moral - treat existing customers like gold. http://www.invespcro.com/blog/customer-acquisition-retention/ More

Beyond what I expected Mr. Bill Werbeniuk was amazing! He was very helpful together with Danny and Joan Lee in the financing department. They were very patient in answering Mr. Bill Werbeniuk was amazing! He was very helpful together with Danny and Joan Lee in the financing department. They were very patient in answering all my questions and explaining further. I would definitely recommend Mayfield Toyota to my friends and specially Bill and Danny. More