West Edmonton Mall Toyota

Sales experience excellent but new car delivery experience p I dealt with Phi Nguyen as my salesperson and he was excellent. However, when I took delivery of my new Highlander, there were problems. First, the I dealt with Phi Nguyen as my salesperson and he was excellent. However, when I took delivery of my new Highlander, there were problems. First, the vehicle had a loud rattle and it was subsequently discovered that the service representative who installed the trailer hitch forgot to secure the exhaust system after installation. Second, the service person who installed the cross rails cracked a trim piece and did not fix it until I noticed the damage. Third, the finance department told me that the undercoating and paint protection had been done but, after I picked up the vehicle, I was told that this work had not been done. Phi was embarrassed by these problems and he made sure that they were solved quickly. I was pleased with the manner in which the dealership’s service department and management dealt with the problems. More

Thanks Andy Lam I found your associates extremely helpful, polite, knowledgeable and very helpful ,over and above what would be considered assisting a customer.... I found your associates extremely helpful, polite, knowledgeable and very helpful ,over and above what would be considered assisting a customer.... Andy Lam even went so far as to bookmark the most important parts of the handbook for us. thanks Andy we did appreciate your help.... More

Excellent customer service! Sales Consultant very informative with my specific needs. Immediate email response, and made me feel like a valued customer. The vehicle purchased ver Sales Consultant very informative with my specific needs. Immediate email response, and made me feel like a valued customer. The vehicle purchased very clean and affordable. More

Good and caring customer service with good follow up. I am very satisfied with the people I was engaged. They did a fantastic job. Particularly Ryan Taylor and Michael Linterman were very helpful and co I am very satisfied with the people I was engaged. They did a fantastic job. Particularly Ryan Taylor and Michael Linterman were very helpful and compassionate. More

exvellent sales staff Chance was excellent, he made sure I got what I wanted and needed. Was interested in making sure I was happy and was readily contactable out of hours Chance was excellent, he made sure I got what I wanted and needed. Was interested in making sure I was happy and was readily contactable out of hours when I had a question. The financing was smooth and they made sure I was taken cate of in a speedy manner. More

Great service from start to finish. The salesman, Casey, was helpful and genuine which was why I am a repeat customer. After choosing the best vehicle for my needs, the transition to th The salesman, Casey, was helpful and genuine which was why I am a repeat customer. After choosing the best vehicle for my needs, the transition to the finance department was great and again the service was excellent. I would recommend and have recomemended Mayfield to anyone who asks where I bought from. More

Great service Very helpful . Went in look to look at 2017 model but with recommendations bought a 2018 rav4. Was a better buy for us. Thank you Very helpful . Went in look to look at 2017 model but with recommendations bought a 2018 rav4. Was a better buy for us. Thank you More

Buyer Beware After purchasing a used vehicle that was not reliable and had issues. I traded it in for a newer vehicle and it too turned out to be a lemon. All that After purchasing a used vehicle that was not reliable and had issues. I traded it in for a newer vehicle and it too turned out to be a lemon. All that was offered was to take it in on trade and put me on the hook for a greater amount of negative equity. Both used vehicles were sold with poor tires. The second one having 3 different brands and treads on it. The first vehicle had well worn tires with a large chunk of the sidewall missing. It seems both vehicles had very little reconditioning done prior to being put in the lot. More

Amazing!! Amazing experience buying my 1st new vehicle. Hands down best dealership to deal with. From the time you walk in, you are met with professionalism, ex Amazing experience buying my 1st new vehicle. Hands down best dealership to deal with. From the time you walk in, you are met with professionalism, excitement and positive energy. Harry Pon helped me purchased a 2018 Toyota Limited 4runner. He was very helpful in answering all my questions and knowledgeable about the vehicles he sells. I will definitely be telling my friends and family about the service I received at Mayfield Toyota More

Working with People I thought that all involved in our purchase where professional, friendly, and customer focused. From the making a deal to the follow up when picking I thought that all involved in our purchase where professional, friendly, and customer focused. From the making a deal to the follow up when picking up the vehicle. More