West Edmonton Hyundai

ABOUT MY OVERCHARGE ON MY LOANER!!!! I HAD MY CAR ENGINE HEATED LAST 2 WEEKS AGO AND THEY LET MY CAR TO STAY WITH THE DEALERSHIP AT WEST END HYUNDAI FOR A WEEK AND THEY SAID THEY WILL CHA I HAD MY CAR ENGINE HEATED LAST 2 WEEKS AGO AND THEY LET MY CAR TO STAY WITH THE DEALERSHIP AT WEST END HYUNDAI FOR A WEEK AND THEY SAID THEY WILL CHANGE FOR A NEW BLOWER. I ASKED FOR A LOANER AND THEY GIVE ME HERTZ FOR THAT. SO HERTZ TOOK ME FROM THEIR OFFICE AND GIVE ME A CAR LOANER FOR A WEEK. THE GUY IN THE HERTZ OFFICE SHOWED ME THE CAR AND EVERYTHING. HE HOLDS MY 200$ FOR THAT LOANER. AND WHEN I RETURNED MY CAR AND CHECK MY BALANCE AS OF TODAY I HAVE OVERCHARGED OF 84$ BECAUSE THEY SAID I DIDN’T FILL UP THE GAS!!! THE THING IS NO ONE INFORMED ME THAT WHEN I RETURN THE CAR EVEN IN HERTZ OFFICE OR IN HYUNDAI DEALERSHIP MUST FILL UP THE GAS OF THAT LOANER CAR!!! NO ONE INFORMED ME FOR THAT!!! 84$ IS NOT SMALL AMOUNT FOR A GAS FOR A CAR!!! ALWAYS I HAVE CHARGED AND PROBLEM IN THIS DEALERSHIP SINCE I BOUGHT A CAR FROM THEM!!! AND HERTZ TOLD ME TO TALK TO HYUNDAI ABOUT THAT!!! AND WHEN I CALLED HYUNDAI THEY SAID THEY CANNOT DO ANYTHING ON THAT OVER CHARGED FOR ME FOR NOT FILLING UP THE FUEL ON THE LOANER CAR!!! IT’S 84$!!!!!! THEY SHOULD BE RESPONSIBLE FOR THAT COZ’ THEY ARE THE ONE WHO GAVE A LOANER CAR FOR ME!!!! More

One week, no answers, and no loaner car My 2012 Sonata suffered a catastrophic engine failure on the highway. The engine seized, and wouldn't start, because of metal shavings in the cylinder My 2012 Sonata suffered a catastrophic engine failure on the highway. The engine seized, and wouldn't start, because of metal shavings in the cylinders. This was part of a recall that I had the car serviced for 2-3 years ago, so I thought everything should have been fine. It's been a week now since I dropped my car off at their dealership, and STILL I haven't been told when they will have a loaner car for me. I just keep getting the run-around "we're really busy" excuse. That's your problem to fix, not mine to put up with. Will definitely stay away from this dealership in the future, and possibly all Hyundais in general. More

Great job. After visiting various other car dealerships my husband and I were very pleasantly surprised by West Ed Hyundai. Our salesman Lloyd was very straightf After visiting various other car dealerships my husband and I were very pleasantly surprised by West Ed Hyundai. Our salesman Lloyd was very straightforward helpful,and informative. All the staff were very friendly and helpful. We did not get any runaround that we experienced in other dealerships. There was no high pressure sales and all our questions were answered. We love our new Sante Fe and would recommend anyone who is thinking of buying a car to visit West Edmonton Hyundai. More

Employee Review Stopped here just as a drive by, and ended up purchasing a great car for a great price. Really enjoyed having Alan as a sales rep. He was very honest Stopped here just as a drive by, and ended up purchasing a great car for a great price. Really enjoyed having Alan as a sales rep. He was very honest and upfront, and very pleasant to make a deal with. Would ten out of ten recommended both dealership and rep to anyone else More

Disappointment! Poor Sales Strategy! Poor Service! i bought a hyundai kona 2019 last february of this year 2019. We trade the old veloster because we taught that they will give us a good service coz my i bought a hyundai kona 2019 last february of this year 2019. We trade the old veloster because we taught that they will give us a good service coz my sister already have a record with them. But it never happen this time. The sales agent and finance guy talked very well as they told that they will give a good package in this car. He said he will include the paint protection but not 3m. We agree on that to the point that he will include in the package for free of charge. After 4 months ago this brand new car had heated engine issue. That’s the time we knew that they did a trick on the price cost of this car. The packages he told that he will included in the car is not free! It’s been charge also to me! He never ever mentioned and specify to me and to my sister that he will included in the package but with charge. Two persons inside his room and he’s the only one so 2 against one. We are not deft! We heard every single words coming to his liar mouth! He just say “ok i will include paint protection but not 3m coz i can’t give all the packages at the same time” We taught that would be free but it’s not! So why he will say “PACKAGE” in a first place if you gonna charge also!!! HE NEVER SAID THAT ALL THE PACKAGES HE WILL INCLUDE IS HAVING A CHARGE NEVER!!! WE DON’T NEED ALL THOSE PACKAGES AND PAINT PROTECTION!!! I JUST NEED A NORMAL CAR THAT’S IT!!! HE IS THE ONE WHO OFFERS IT’S COMING ALL TO HIS MOUTH HE IS THE ONE WHO OFFERS THE PACKAGES THAT WE THOUGHT IT’S FREE!!! HE NEVER EVER SAY THAT IT’S ALL HAVING CHARGE!!! NEVER!!! NO THIEF PERSON SAYING HE STOLE, NO KILLER PERSON HE SAY HE KILLED, SO WHY THEY WILL MEAN IT THAT THEY HAVE WRONG IN DEALING WITH THOSE PACKAGES THAT HE OFFER IN A FIRST PLACE!!! If nothing happens to my car we will never knew that there is a mistake over charge on my paper. And they never solve the issue regarding on heated engine of my car. They can’t say what is the cause of heated engine. What they say on their report is blaming someone who use my car and open the ac but not reach the full level. Of course we will open the ac coz the weather is hot but the thing is it’s not cooling! One of your hundred cars might one of them have factory defect. And they did nothing on that! They cannot change my car! They cannot give me loaner! They say no to all! While when i am buying this car they talk very good and saying a lot of packages that we taught it’s included and free of charge, BUT IT’S ALL CHARGED!!! He never specify that he will give package with charge! We are 2 persons inside his office while he is saying that! They also higher the price of my car which is not same in the msrp price. The e-mail address and phone number in my protection plan was totally incorrect! They did that on purpose! For the big commission! And my sister should get a referral fee from them coz my sister have been bought a car with them before and she refer me to them. But they never give anything! WE WENT TO OTHER DEALERSHIP COMPANY TO ASK HELP ABOUT MY CAR, AND THAT’S THE TIME WE DISCOVER THAT WE HAVE BEEN OVER CHARGE BY THOSE AGENT IN HYUNDAI WEST END!!! THEY CHECK EVERYTHING ON MY PAPERS AND THEY SAY THAT MY CAR SHOULD BE FULLY LOADED OF THE PRICE THAT HYUNDAI WEST END GIVE BUT THE THING IS THEY CHARGE ME MORE BUT MY CAR THAT THEY GAVE TO ME IS A BASE AND NO ANY SAFETY FEATURES NOT EVEN IN A LEATHER SEATS!!! The price of my car that they give is equivalent of a price of a two cars. They charge me more but my car is a BASE! I KNOW THAT THEY WILL SAY THAT I SIGN EVERYTHING IN THE PAPER. THEY WILL NEVER MEAN THAT THEY DID A MISTAKE ON GIVING ME A HIGHER PRICE OF THE CAR AND THOSE PAINT PROTECTION PACKAGES THAT WE THOUGHT HE INCLUDED AS A PACKAGES FOR FREE BUT IT’S NOT!!!! It’s been clear that they want only big commission and don’t ever care to their customer and clients! Might everyday they fooled many clients on their price strategy or i can say “HOKUS POKUS DEAL”. I am so disappointed by their service! They take advantage of the innocence of someone who is new in buying a new car! Instead of helping me they say a “BIG NO” to all of my concerns! Commission is done so why they will care! Never ever deal with them anymore! Such a big disappointment if you will buy a new car with them! “LIFE IS A BOOMERANG, WHAT YOU GIVE, IS WHAT YOU WILL GET” More

Easy deal Marina and the folks at West Edmonton Hyundai made the car buying experience very easy. I got a good deal on a great car. I highly recommend going to Marina and the folks at West Edmonton Hyundai made the car buying experience very easy. I got a good deal on a great car. I highly recommend going to this dealership and talking to Marina More

Great service I went to 3 different dealerships and no one was able to het me approved. Ray was able to get me in and driving away with a new vehicle the same day! I went to 3 different dealerships and no one was able to het me approved. Ray was able to get me in and driving away with a new vehicle the same day! Highly recommended More

Leader in Customer Experience Buying a vehicle can be a stressful, worrisome task, but my experience with Jordan Burke and his co-workers at this dealership has changed my opinion Buying a vehicle can be a stressful, worrisome task, but my experience with Jordan Burke and his co-workers at this dealership has changed my opinion forever. I was treated with respect, care, and courtesy and I felt that my needs and wants were really listened to. I was given a great selection of vehicles to test drive, which allowed me to make important comparisons. At no time did I feel rushed or pressured, and when I finally made a decision, every effort was made to close my transaction in a timely manner. I am very satisfied with my vehicle, the price, warranty and extra care I was given. Jordan was knowledgeable, professional and fun to deal with. This experience has changed my outlook on car shopping in such a positive way. I will gladly refer my friends and family to this dealership without hesitation. I love my new ride! Thanks so much! More

Friendly, honest, reliable Great service always quick & well done for our 2017 Elantra - which is an excellent car with super gas mileage (as low as 4L/100 km) , comfort & relia Great service always quick & well done for our 2017 Elantra - which is an excellent car with super gas mileage (as low as 4L/100 km) , comfort & reliability. Starts no problem in winter -33C without plug in ! Dealer well organized, very courteous and trustworthy. Sales & finance quoted our discussion without error on extended warranty a from a year ago. Get the dealership extended oil change program & Lubrico warranty - totally excellent savings & coverages ! Highly recommended ! More

Wonderful This was the best car buying experience we have ever had. Starting with the clean dealership to the professional attitude of all the staff. We would This was the best car buying experience we have ever had. Starting with the clean dealership to the professional attitude of all the staff. We would like to thank our sales lady Maryna More