West Edmonton Hyundai

I had a great experience at this dealership. Aaron Ratsoy and Richard Lam were both very helpful when it came to asisting me with finding the car I wanted. I was pleased with their customer service a Ratsoy and Richard Lam were both very helpful when it came to asisting me with finding the car I wanted. I was pleased with their customer service and professionalism. More

I was lucky enough to have Richard answer my call when I phoned to discuss used car options, specifically an SUV at west end hyundai. My wife and I were pleased with the service and sound knowledge that Ric phoned to discuss used car options, specifically an SUV at west end hyundai. My wife and I were pleased with the service and sound knowledge that Richard provided to us both. We did not once feel that he was just dealing with us to "get the sale" and in fact took the time to understand what we were looking for so that he could provide us with as many options so that we could make a sound decision. Once we narrowed the SUV down to a few choices Richard again provided in-depth information on the vehicles and the various options. He took the time to answer our questions and did not pressure us at any time to make any quick decisions, rather he wanted us to take the time to make our decision and was very conscious of our wants and needs. Once we decided on the vehicle and began working with Vance in finance, we were again extremely pleased with his courteousness which made the entire experience very pleasant. I would recommend West End Hyundai, Richard and Vance when considering the purchase of your new vehicle. I doubt you will walk away disappointed. More

Alan was the sales associate I dealt with. He was extremely organized, knowledgeable and, perhaps most importantly, did not try to pressure me into anything. He also did not try to push me into somet extremely organized, knowledgeable and, perhaps most importantly, did not try to pressure me into anything. He also did not try to push me into something I wasn't interested in. As someone who is not necessarily comfortable with car shopping, I felt very comfortable dealing with Alan. In fact, he is a huge reason why I bought a car at Hyundai and, more specifically, West Edmonton Hyundai. In the finance department, I dealt with Vance Yue. Vance was a pleasure to deal with. He was able to explain the complexities of vehicle finance in a patient, easy to understand manner. While he presented me with all of the various options and packages, he made it very clear that it was my decision. He handled all of the paper work in fast, efficient manner while presenting a welcoming, easy-going atmosphere. Honorable mention also goes to Aaron Ratsoy and Brian Dawson. I only had brief encounters with Aaron and Brian but was, again, very pleased with the service I received. Overall, I would highly recommend West Edmonton Hyundai and more specifically, Alan for all your new car needs. More

We sought out Richard based on the excellent rating he received on this site. He totally met and exceeded our expectations. He was friendly, knowledgeable and excited to help us find the perfect vehicle. received on this site. He totally met and exceeded our expectations. He was friendly, knowledgeable and excited to help us find the perfect vehicle. He is extremely passionate about the products they offer and was very thorough in explaining the features of the vehicle. He was also dedicated to fairly representing us to getting us the best deal possible. Vance was excellent in his service and expedient with processing the financial aspect of our purchase. With these two working together, we were able to make a sound decision and purchased the perfect vehicle for our needs. We strongly recommend working with these gentlemen and look forward to working with them in the future for our next vehicle! More

Tom Peter's went the extra mile to make my buying experience a very special one. I was not happy, when I did not have any heated mirrors on my new vehicle, but he made sure I did have this feature. experience a very special one. I was not happy, when I did not have any heated mirrors on my new vehicle, but he made sure I did have this feature. I drove to Edmonton to purchase a vehicle that I saw on the internet, and also in a sales flyer. It turned out when I got there, it was not the car I thought I was purchasing. I was dealing with a sales person called Kip, so it turned out that I bought a different car, on my way back to Fort McMurray, I realized that my car did not have heated mirrors. When I got home I tested Kip and asked where my heated mirrors were, and he test me back saying, you went over the options on that car in my office, you do not have heated mirrors, just heated seats. Glad you made it home safe. So then a few days later I get a call from Tom Peters (Public Relations Manager) I told him of my experience and the internet having all the wrong information for the vehicles that I was comparing online before ever making the trip to Edmonton. He then told me he was going to look into it and wanted to know if it would make me happy to have heated mirrors in the car, I told him I would be estatic, so he told me he would get back to me, which he did by email. I didn't hear anymore for a few weeks, so I decided to email him and ask him what the status of my heated mirrors was. He called me the same night, and said someone from the dealership was supposed to call me but they had not. He said I will see what happened tomorrow, I asked when I would hear back from him and he told me by friday. Well Thursday afternoon I get a call from Tom, who told me that he was going to have my car checked by Car Tech the following day in Fort McMurray to find out if it had heated mirrors or not. He then said "your car is supposed to have heated mirrors," I told him that is what I thought! I have taken the car to the garage this morning and low and behold the car DOES HAVE heated mirrors!!!! I AM ESTATIC!!!! I have a Volkeswagon Jetta at home which is fully loaded and it has a seperate button for heated mirrors. Well the Hyundai Elantra, has one button which operates the rear defogger and the heated mirrors, and there is no indication anywhere in the car that this button is also for the heated mirrors... the dealer (Kip) did not know this, because he told me the car did not have heated mirrors and I still have his text to prove this!! I want to sincerely, thank Tom for going the extra mile to make me estatically happy with the purchase of my new 2013 Hyundai Elantra GLS Coupe. I am so glad that you are in place to do that job, you are a good fit and once again you made my day. Thank you again Rosalie Usher More

I must say that from the moment I entered the dealership to the moment I left with the vehicle I purchased I felt that everyone cared about me. Every request I made was fulfilled with no questions asked. I to the moment I left with the vehicle I purchased I felt that everyone cared about me. Every request I made was fulfilled with no questions asked. I would recommend this dealership to people I do not even know as well as my best friends whom may be wishing to purchase a new or used vehicle. I must commend Alan for all of his hard work in helping my wife and I in showing us how all the options worked, especially in helping me set up the Bluetooth in the vehicle. Awesome,Alan really went the extra mile for me. Dwayne Nelson went out of his way to make me feel as a customer he wanted me to be. If more businesses operated in the manner this dealership does, the world would a better place to live. More

Was knowledgable and was able to answer any and all the questions that I asked. Very personable spent time with me without rushing me through. questions that I asked. Very personable spent time with me without rushing me through. More

Excellent experience I would recommend this dealership to all potential purchasers. West Edmonton Hyundai was not high pressure they provide the information and you take your time making the decision. The se all potential purchasers. West Edmonton Hyundai was not high pressure they provide the information and you take your time making the decision. The service department has been very good as well so far. More

Before I decided to buy my new vehicle, I did my research. I went to West Edmonton Hyundai knowing exactly what vehicle I wanted and how much I expected to pay for it. After a bit of negotiating wit research. I went to West Edmonton Hyundai knowing exactly what vehicle I wanted and how much I expected to pay for it. After a bit of negotiating with Aaron Ratsoy and Richard Lam, I got the vehicle that I wanted with all of the accessories at the financing rate & term that I expected. I worked out the financing details with Vance Yue who was very easy going and just enhanced my overall buying experience and perception of the dealership. From start to finish, Richard Lam took care of my every need and I would highly recommend him to anyone looking to purchase a vehicle from West Edmonton Hyundai. More

Second vehicle purchase, original sales associate no longer with Hyundai, requested that Aaron suggest a sales associate who would be a fit. Aaron did a great job of assessing fit and recommended Richa longer with Hyundai, requested that Aaron suggest a sales associate who would be a fit. Aaron did a great job of assessing fit and recommended Richard Lam who was excellent. Richard was approachable and respectful and provided a thorough overview of the vehicles of interest. Richard was relaxed on the test drive and encouraged testing of any of the features. Our vehicle was ready for pick up with additional features requested within two days. On the day of pick up we met with Vance and he completed the paperwork in a thorough and efficient manner so that we could get on the road. Richard did an outstanding job of orientating us to our new vehicle and went above and beyond to describe a couple of features not in the manual that he was eager to share with us. A great team, but Richard made our decision to purchase as he is very knowledgeable and patient in responding to all of our many questions. Richard has provided prompt responses to those few questions that we have asked since the vehicle purchase. Thanks Richard! More