West Edmonton Hyundai

We are right. You are wrong I took my car in for an oil change and tire changeover. The oil change was free (a good aspect of the service, of course, and one relating to the fact I took my car in for an oil change and tire changeover. The oil change was free (a good aspect of the service, of course, and one relating to the fact I originally bought my vehicle from this dealership), but the tire changeover cost me more than $400. This was because three studs and lug nuts were cross-threaded, they said, and the old studs had to be pounded out and replaced. The person who last touched the tires was a tire man with 15 years of experience at a Goodyear shop where I bought new tires. The person who attempted the tire changeover at Hyundai was an apprentice. I suggested to the service personnel that the cross-threading may well have happened as a result of this apprentice working on my vehicle, but they were adamant that it did not and that it happened when the lug nuts were being loosened, not tightened. I think when and how it happened is something only the apprentice mechanic knows for sure. From my perspective, a tire man with 15 years of experience – this being the the man who installed my new tires in the Goodyear shop - is unlikely to cross-thread one lug nut, never mind three. As this was the second time I wondered if a problem I had to pay for was not a problem caused by the work done at West Edmonton Hyundai (with the first problem costing me more than $800) and as the service department had also made other mistakes (such as informing every time I went for a service that I needed spark plugs and other services that had already been completed), I responded to a text-message invitation from the dealership to share my concerns with a designated customer service rep if I were not 100% satisfied with the service. Instead of listening carefully to my concerns, kindly expressing her understanding, and perhaps, kindly explaining why she disagreed, this person saw it as her duty to rigorously and aggressively defend the service department, which she had clearly consulted prior to my call and subsequent to an earlier message that I would like to chat with her. Suffice it to say this was not a friendly chat and there was nothing in the rep’s demeanor suggesting she wanted me to be 100% satisfied with the service (as per the text message). Rather, she clearly saw it as her duty to rigorously and aggressively defend the service department and to make abundantly clear that the responsibility for paying for the $350+ for labor, new studs, and new lug nuts was mine – despite the fact I had never mentioned I wanted the dealership to pay. And although I never mentioned the dealership paying any part of the bill, I guess I did imagine the customer service rep taking the initiative to say something like: “Look. I understand there is reason for doubt regarding these charges and, while I do have confidence that our apprentice did not create this problem, I would like to offer you a reduced rate on the labor charges. Would this help to make you 100% satisfied?”). Anyway, needless to say, I finished my chat with this rep much less satisfied than before I called. I saw absolutely no desire on her part to ensure I was 100 percent satisfied, but rather only a strong desire to rigorously defend the service department. Essentially, I saw a desire to express one simple fact: “We are right; you are wrong.” Depending on whether or not my son passes his upcoming driving test and proves sufficiently reliable to have his own vehicle, I may well give him mine this coming December. If I do, I imagined I would buy the new vehicle from this dealership, and, more specifically, from the manager's son, Levi, who has impressed me with his thoughtful, caring and non-aggressive approach to sales. I am no longer sure, however, that I will buy from this dealership as this experience strongly suggests that no one I had contact with really cared about my concerns or whether I, as the customer, was 100% satisfied with the service. I think the text message stating the dealership wanted me to be 100% satisfied really meant this: "We are 100% satisfied with the service we provide and, therefore, we expect you to be 100% satisfied, too. Please never draw into question the work that we do." More

Hyundai Accent 2018 I was treated fairly and with extra consideration. 4th car purchased. I would recommend this dealership to anyone. I found Alan Sugiyama very well inf I was treated fairly and with extra consideration. 4th car purchased. I would recommend this dealership to anyone. I found Alan Sugiyama very well informed on cars. More

Would recommend this delearship Allan and Ray were very helpful, reccomend them to all my friends. All staff were friendly. Thanks Allan and Ray for all your help!!!! They went ove Allan and Ray were very helpful, reccomend them to all my friends. All staff were friendly. Thanks Allan and Ray for all your help!!!! They went over and above More

Professional No Pressure Experience Just bought a new Elantra. Dealt with Alan in sales and have nothing negative to say. It was an easy no pressure car buying experience. all our busine Just bought a new Elantra. Dealt with Alan in sales and have nothing negative to say. It was an easy no pressure car buying experience. all our business was handled professionally, quickly and flawlessly. Alan and his team went out of their way to try and get me the best deal they could and I was not disappointed. Huge bang for the buck here at West Edmonton Hyundai. High quality vehicles and knowledgeable professional staff to take care of you. Highly recommended. Rick C More

One happy customer The overall experience was very outstanding. Everybody was very helpful. Most especially the people who helped me in the dealership. I came looking fo The overall experience was very outstanding. Everybody was very helpful. Most especially the people who helped me in the dealership. I came looking for a nice used car. They tried their very best to give me the best car and the best deal they could possibly give me. I got the wonderful 2018 used one with a very low mileage. Almost brand new. I was very happy with what i got. I will definitely recommend this dealership to my friends and the people i know looking for a vehicle. More

Outstanding customer service I was in the market for a new vehicle. After visiting 4 other dealerships in and around Edmonton, I was most impressed with the customer service recei I was in the market for a new vehicle. After visiting 4 other dealerships in and around Edmonton, I was most impressed with the customer service received at West End Hyundai. I called ahead of time noting what it was I was looking for, type of vehicle and specs of both aesthetics and engine. When I arrived Josh Corbett had a few options ready for me to both look at and test drive. Where other dealerships had their own agenda, Josh really listened to what I wanted and had a few options for me to try. He was very knowledgeable about the details of the car and wasn't at all pushy. Customer service was exemplary by both Josh and Ray Tarrabain in finance. Thank you all for a great experience. I left with exactly what I wanted plus some. I would recommend this dealership to anyone who is in the market for a new or use car. More

Amazing Service So we purchased our first Hyundai in July 2018, from the start Levi was great. He listened to what we wanted and helped us pick the best car for us. H So we purchased our first Hyundai in July 2018, from the start Levi was great. He listened to what we wanted and helped us pick the best car for us. He went above and beyond to make the purchase as smooth as possible and even followed up a few weeks after to make sure all was still going good. I have never experienced customer service like it in the car trade industry. i would highly recommend Levi and the team at Hyundai West Edmonton More

Great service from Alan S. and the team at West Ed. Hyundai! This was the second vehicle that we have purchased with the help of Alan Sugiyama at West Edmonton Hyundai. It was an easy choice to return to Alan af This was the second vehicle that we have purchased with the help of Alan Sugiyama at West Edmonton Hyundai. It was an easy choice to return to Alan after an excellent experience buying our first vehicle. In both sales, he worked hard to get us a great deal on exactly the vehicles that we were looking for. He is very knowledgeable about the brand and was happy to compare options and prices that suited our taste and budget. He was upfront about the wait time on dealer orders for the new Kona and kept in touch throughout the wait to keep us updated on the delivery date estimations and any other relevant news. Overall, the entire experience was easy and we won't hesitate to contact Alan for all future purchases. More

Alan Sugiyama is an excellent sales associate Alan was efficient, friendly and had excellent customer service. He worked at getting me the best deals possible, leaving several updates via text and Alan was efficient, friendly and had excellent customer service. He worked at getting me the best deals possible, leaving several updates via text and voicemail based on my search criteria. More

Overall amazing experience They were very helpful and knowledgeable with the purchase of my new car, and worked to do the best to benefit me. I was very happy and comfortable wi They were very helpful and knowledgeable with the purchase of my new car, and worked to do the best to benefit me. I was very happy and comfortable with the purchase, thank you. More