West Edmonton Hyundai

My recent service experience at West Edmonton Hyundai was extremely disappointing. The last oil change on my vehicle was performed at this dealership. Shortly afterward, I brought my vehicle in for an unr extremely disappointing. The last oil change on my vehicle was performed at this dealership. Shortly afterward, I brought my vehicle in for an unrelated coolant concern. During that visit, I was advised that my turbocharger was leaking oil and needed to be replaced at a cost of approximately $3,600. Given the size of that repair, I sought a second opinion from an independent repair facility, Sandy Lane Automotive. Their written inspection found that the turbocharger was not leaking or failing. Instead, they documented that the engine oil level was significantly overfilled (approximately 1.3 litres too much) and that replacing the turbo would not have resolved the issue. The independent shop completed the corrective repair, which involved cleaning oil-contaminated components and replacing a damaged intake tube and seal. The total cost was over $1,100. I provided this documentation to West Edmonton Hyundai and requested reimbursement. My interactions with the Service Manager, Alanna Stokes, were very discouraging. I found her responses dismissive and abrasive, and she was unwilling to meaningfully address the independent findings. I also contacted the General Manager, Robbie Gordash. While he was polite in his communications, it took a long time to receive a response, and ultimately the dealership declined to provide reimbursement unless I returned the vehicle to them for re-inspection. I was later offered store credit for future service, which I declined as I no longer feel comfortable having my vehicle serviced at this dealership. I also requested internal service records and verification related to the oil change (inspection checklist and oil dispensing records). I was told only that their system is programmed to dispense the correct amount of oil, but no documentation was provided. What is most concerning is that I was initially advised to replace a turbocharger that did not need to be replaced. Had I not sought a second opinion, I would have spent thousands of dollars unnecessarily. I am sharing this experience so other customers understand the importance of getting a second opinion and being cautious with major repair recommendations. More

If I could give negative stars, I would. My experience at this dealership was extremely disappointing. I felt pressured to make decisions without sufficient time to consider my options. I a My experience at this dealership was extremely disappointing. I felt pressured to make decisions without sufficient time to consider my options. I also had a very unpleasant interaction with a sales manager named Hamad. In my opinion, his approach came across as aggressive and unprofessional, and I left feeling that I was being taken advantage of. Based on my experience, I would strongly advise others to be very cautious and to do thorough research before dealing with this dealership. More

I purchased a 2023 Hyundai Palisade from West Edmonton Hyundai in November 2024. Initially, I had a positive experience. The vehicle looked great, and when it unexpectedly caught fire, I was provided a lo Hyundai in November 2024. Initially, I had a positive experience. The vehicle looked great, and when it unexpectedly caught fire, I was provided a loaner vehicle right away. I appreciated the quick response and thought I would be supported through what was a traumatic situation for my family. Unfortunately, the professionalism ended there. Once an investigation began and it became clear the fire was caused by a repair that had been done prior to my purchase — a repair I was never told about and later found out was completed by West Edmonton Hyundai — communication from the dealership stopped entirely. What followed was silence, misinformation, and a complete refusal to provide basic service records. I’ve been dismissed, deflected, and treated like a problem for simply asking for transparency and accountability. This review isn’t about blame. It’s about how a dealership chooses to treat a customer when things go wrong. In my case, West Edmonton Hyundai chose silence over support. I would strongly caution anyone considering buying from this dealership. More

I strongly advise staying away from the showroom due to a very unpleasant experience I had with one of the salespeople, Jay Al Sahili. From the start, his behavior was peculiar. He offered me a pick-and-drop very unpleasant experience I had with one of the salespeople, Jay Al Sahili. From the start, his behavior was peculiar. He offered me a pick-and-drop service, but when we couldn’t agree on the numbers, he became violent, aggressive, and rude. Jay's conduct was extremely unprofessional. He even lied to me. When I asked him to drop me back home, he outright suggested I take a bus instead. This level of disregard and hostility is unacceptable. I lodged a complaint with the management and sincerely hope they address his behavior, as he seems to be in need of help. My advice is to steer clear of both the showroom and, most importantly, Jay Al Sahili. More

I'm happy today I bought my first new car at Hyundai Anthony is very helpful he will help you with any type of credit you have Anthony is very helpful he will help you with any type of credit you have More

Since I gave negative reviews on Norden VW and West Edmonton Volkswagon, I thought I should actually praise a dealership that has treated me well. I bought a 2010 Hyundai Santa Fe from West Edmonton H Edmonton Volkswagon, I thought I should actually praise a dealership that has treated me well. I bought a 2010 Hyundai Santa Fe from West Edmonton Hyundai. I got a pretty good deal, so I bought a 2012 as well. Since then I’ve consistently recommended this dealership to friends and family. I’ve probably helped them sell another 8 – 10 cars over the years. The service department is solid and won’t nickel and dime you over minor things. Jeff is fantastic and always works hard to ensure the service customers are taken care of. I’ll say that entire service department works hard and I’ve never been disappointed. Can’t wait for their renovations to the building to be complete. It’ll look fantastic. I’d honestly buy an Ioniq5 from these guys tomorrow. Unfortunately, my wife and I didn’t find the seat comfortable. We chose the ID4 but the local VW dealerships haven’t been good to deal with. I’m sort of stuck no…I may ask the West Edmonton Hyundai team to call me if they get an ID4 on trade, or perhaps I’ll expand my search to Red Deer or Calgary for a decent VW dealership… More

Jahid (Jay) - Sales - Excellent work, very helpful and communicative. Made the process of getting my new vehicle so smooth. Highly recommend him communicative. Made the process of getting my new vehicle so smooth. Highly recommend him More

Jihad (Jay) is the best product advisor at West Edmonton Hyundai. He is excellent in customer service. If you are in need of a car, look for Jihad (Jay). He will walk you through your needs. Excellent work, Hyundai. He is excellent in customer service. If you are in need of a car, look for Jihad (Jay). He will walk you through your needs. Excellent work, Jay. Keep it up!!! More

Went in to service dept. No one even looked up, 1 lady so I go up to her. She was writing out birthday invitations. My sunroof shattered on my 2023 Kona, and she told me no r No one even looked up, 1 lady so I go up to her. She was writing out birthday invitations. My sunroof shattered on my 2023 Kona, and she told me no recalls, no offer to put plastic on top which river city hyundai did, took my info and no reply for more than a day. Very dissatisfied with this service person. More

Customer service in the service Dept is horrible. I was stranded in their lot right beside the service entrance. My new 2023 Hyundai was inoperable, could not shift gears. After talking to 4 differen I was stranded in their lot right beside the service entrance. My new 2023 Hyundai was inoperable, could not shift gears. After talking to 4 different people had to resort to talk to the manager Dan Coss who was not much better, told me he didn't have to give me his last name. No name tag or jacket to advice you of who works there and that was not good as well. I sent 2 emails to the General Manager Steph Shek and I did receive better feed back. At that Steph did not offer anything like a vehicle while I was waiting. My car was at this dealership from Tues February 18 and not ready for pick up until February 28, 2025. They did not offer any assistance for me at all for a ride or a vehicle. They made no effort to keep me informed until I complained to the upper management. The fellow that took my information got sick. So all my texts to him were unanswered. After complaining to upper management all about the length of time and all that the Gen Manager said was did you have an appointment? So I am guessing that she did not read my emails properly. More