West Coast Kia

I brought my 2019 Kia Soul in for a vibrating noise emanating from the electric motor. I informed the service centre that the noise is from the motor, as I have experienced this issue with my previous emanating from the electric motor. I informed the service centre that the noise is from the motor, as I have experienced this issue with my previous Kia. I had three motors replaced, but the problem persisted. After replacing the gear reduction unit, the vibrating noise continued, accompanied by a new metallic-on-metal sound. When I decelerate, the regenerator makes the motor sound like it is tingling. The work order indicated that the job was completed and the problem was resolved. However, I returned the next day, as the same noise, vibration and whining sound when decelerating persisted. I took the car on a road trip to demonstrate the issue to the service centre, but they assured me that it sounded fine. This is not the case. I informed them of the problem, but I disagreed with the work order that the job was finished. They informed me that I must create a new work order to continue any further work, as I have one year left on the warranty. They have not repaired the issue and are claiming that it is complete. This identical problem occurred with my 2017 Kia Soul. West Coast Kia replaced the motor after it was vibrating. They attributed the problem to me, so I visited Applewood Kia, Kia and Surrey, where they confirmed that the motor was the issue and replaced it. The car was perfect until I purchased a 2019 version with the same problems. I will likely need to return to another Kia dealership, as this one refuses to assist me and only wants me to file another complaint. It appears that they are taking advantage of me. I am extremely dissatisfied with West Coast Kia for sending out jobs that are not completed. They refuse to allow customers to leave comments indicating that the job is not finished. I am unsure of the source of the motor or their expertise. I am unable to sleep at night due to the constant vibration and noise when decelerating. I would not recommend this dealership to anyone, as I have no confidence in their ability to repair their cars. More

I was no where near my normal dealership when service was due. So I brought my car to West Coast Kia because of the very high ratings. Well... I would have to say the high ratings are likely due to the Sales due. So I brought my car to West Coast Kia because of the very high ratings. Well... I would have to say the high ratings are likely due to the Sales team. Unfortunately my Service experience fell far short of his dealers reputation. The main sticking point is that the engine oil in my engine has been full synthetic since day 1. A fact that this dealership could have verified either by asking me, or by looking up the prior service history in the computer. They didn't ask. After I.picked up the car I actually read the paperwork and discovered that they had used regular oil (the cheapest grade)! When I called all I got was double talk. And a call back from their Service Manager was arranged. In the mean time I called my dealership and asked them about the situation. They said that if this happened at my dealership, they would re-do the oil change at no charge. My dealership was very clear that they couldn't vouch for what other dealerships may or may not do. The Service Manager did call.me back, and in a fairly short time as well. That is about where the "service" ended. I was told that synthetic oil is an "option" I'm much car, and that since I had not mentioned it, they used the lower grade of oil... even going so far as to say that I would have had to pay thr difference in cost for full synthetic oil! I purchased a prepaid service plan from Kia. That plan cost me plenty, and it fully covers synthetic oil! The Service Manager denied any knowledge of that. He was willing to do another oil change at full price out of my pocket, or to use up the next service interval prematurely out of my service plan. In non-vulcan English, he was u willing to admit any fault or do anything for me. A very "tough luck" buyer beware approach, although he was still polite at least. There is a lot of knowledge about the engine in my Kia. And from those who have had their engines replaced, the feedback is clear... full synthetic oil ONLY. I purchased the car NEW. And I do not want the engine to last just past the warranty period! I want to be driving this car for a long time. So I will do a short change on the next service interval from MY dealership! Since West Coast Kia was unable to properly assess my service needs, and as a result did not use the correct materials in servicing my less than 1 year old Kia, AND since they chose to do NOTHING about it once the issue was brought to their attention... there is no way in xxxx that I would bring my car back to this dealership in future. I can only imagine how I would be treated if I needed my engine replaced on warranty! On a positive note, this has taught me that not all dealerships are created equal, and that I must take a very active role in holding dealers to account BEFORE service is performed in future. It's a shame I have to ask the questions and make the clarifications, but I guess some dealers are just interested in selling you another new car sooner. More

It was a great experience overall. Charlie was amazing and super helpful. I'm so glad we bought through West coast kia. Charlie was amazing and super helpful. I'm so glad we bought through West coast kia. More

I was recently helped by Daniel, Charlie and Sandy and they are all so extremely helpful, quick, honest and kind. They made purchasing my new Kia so easy and smooth and I loved them so much I would come b they are all so extremely helpful, quick, honest and kind. They made purchasing my new Kia so easy and smooth and I loved them so much I would come back again and again! They’re now like family to me :D More

After 2. 5 years my car finally came. Sportage PHEV. Love the car worth the wait. Troy was great. My only bug which was out of their control was losing the 5 years my car finally came. Sportage PHEV. Love the car worth the wait. Troy was great. My only bug which was out of their control was losing the rebates. That added a lot of stress buying. When a vehicle was ordered and a down payment made, that rebate should be offered. Did not need added stress. Everything is great about the car, looks great (except they put the dealership decal on the car and don’t think that is necessary, kind of bothers me . Drives great. Still learning. I would go back to this dealership, Westcoast Kia in Pitt Meadows. More

Bought a 2025 Kia Sportage with Charlie in April/2025 and what a great car! Very happy with the assistance and help from West Coast Kia’s team, specially Charlie for arranging the car pick up in less than a what a great car! Very happy with the assistance and help from West Coast Kia’s team, specially Charlie for arranging the car pick up in less than a week! Strongly recommended to do business at this location! More

Always helpful. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem. More

Well maintained facility with Trustworthy And Professional Staff to find you the best car of your life Professional Staff to find you the best car of your life More

Great to deal with Charlie, he made the process easy and painless. Fully recommend his services due to his ethic and efficiency! painless. Fully recommend his services due to his ethic and efficiency! More

Always great service. Was in having winter tires swapped & was going to wait. Something in shop wasn’t working so was going to take much longer. They had a courtesy car im Was in having winter tires swapped & was going to wait. Something in shop wasn’t working so was going to take much longer. They had a courtesy car immediately for me to take. Things happen and they always accommodate. Plus my car is always cleaned & vacuumed. Love my Stinger & Kia has been good to me. More