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Wellington Motors Limited

Guelph, ON

4.9
774 Reviews

935 Woodlawn Rd West

Guelph, ON

N1K 1B7

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774 Reviews of Wellington Motors Limited

September 03, 2014

Quick and Painless! Mike Sharpe was a pleasure to deal with. My wife and I enjoyed the whole experience. Mike took the time to fully explain the features and benefits of More

by Kyle&Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sharpe, Shawn Jones
August 29, 2014

Excellent assistance in purchasing a 2014 Fiat Abarth Worked with numerous people at Wellington Motors LTD. to buy a 2014 Fiat Abarth. The sales team was awesome, friendly, fast and understood exactly wha More

by scottdrmyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett
August 28, 2014

Couldn't have asked for a better experience Mike Sharpe was a great help with all of my questions and concerns. This was my first car and I was very nervous about the whole situation. Mike was v More

by jordanferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Fozard , Mike Sharpe, Shawn Jones
August 27, 2014

Car of my Dreams Ever since the Fiat 500 came out, I've been looking to buy one. They are affordable, stylish and fun! Finally, my 2002 Sunfire was nearing the end More

by elisa.wehner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard
August 20, 2014

Exceptional Service Marina Cal worked with us to get us into our new Dodge Journey RT. She had a depth of knowledge, was extremely friendly and easy to deal with. We More

by phammond50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, John Byrne, Marina Cal
August 10, 2014

Awesome! I absolutely love my Dodge Dart! Mike and Brad were great, Dave F you're the best! We deal exclusively with Wellington for service on our Dodge Ram More

by MaryCP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Dave Fozard , Mike Sharpe
August 07, 2014

New vehicle purchase We are long time GM owners, but were unable to find a suitable GM vehicle for our new lifestyle. The selection at Wellington Motors was terrific and t More

by Wayne 58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Dave Fozard , Mike Sharpe
August 07, 2014

New vehicle purchase Karen Fozard displayed a depth of product knowledge that I found extremely helpful. She was a real pleasure to deal with and I would recommend her to More

by gccx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Brad Corbett, Dave Fozard
August 05, 2014

Horrible company! This company is horrible and they tried to take advantage of me as a young single women. I went in to Wellington motors and I seen Karen Fozard. I was More

by jeeplove73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen Fozard, Andrew
Aug 11, 2014 -

Wellington Motors Limited responded

Part 1 of 3 Ashley, I must say I am a little confused by your review. You came to Wellington Motors off a manufactures ad looking to purchase a brand new base 2 door Jeep Wrangler. The model vehicle you wished to purchase was sold out at all dealers in Ontario as it was a high demand vehicle the was priced very well and sold out quickly. A sales person followed up with you the following day to discuss other options including the possibility of a used Wrangler. We invited you in to walk the lot with a sales person to look at both new and used vehicles in an effort to find a Jeep that may suit your needs. Fresh incoming traded in units are parked on our back lot until we can get them into our shop to be check for a safety inspection and reconditioning. If the vehicle is one that warrants being sold as a front line retail unit it would have the repairs completed, the vehicle would then be detailed and put on our front sales lot. Otherwise if it is not certified it would be sold wholesale, as is. In walking the lot with our sales representative there was a 2008 Wrangler X that had just come in on trade the night before. You asked about it and were actually quite excited when told how it was equipped. Your words were: “it has everything I want. I don’t need anything fancy”. The sales representative checked to make sure it was not already sold but had cautioned you we had not looked at the vehicle for safety and reconditioning yet as it had just arrived and it was quite dirty.

Aug 11, 2014 -

Wellington Motors Limited responded

Part 2 of 3 You agreed to move forward to purchase after a test drive. The agreed price upon price of $15999.00 was inclusive of us certifying and reconditioning the vehicle appropriately, which, again, had not been completed yet. We printed a clause on your bill of sale that clearly stated that you may opt out of the purchase if the safety was not favorable or financially practical, as you wanted to have it looked at by your own mechanic. If you chose to opt out of the purchase we would do our best to find you another Jeep, or let you out of the deal completely. Absolutely zero pressure... You appeared extremely happy and couldn’t wait to pick it up. Your credit application was submitted for approval. In the meantime your sales representative went on vacation for a couple of days. When you called in to find out the status of your finance approval you were in contact with another sales representative that was not initially familiar with your purchase. It did take some leg work on their part to gather the details on what vehicle, what was happening with the financing and the situation with the safety and therefore did not necessarily have all the answers. I apologize if you found his lack of familiarity lacking or rude.

Aug 11, 2014 -

Wellington Motors Limited responded

Part 3 of 3 I am the manager you ended up speaking with and I opted to get the Jeep inspected for the safety even though we had not received a finance approval. No repairs were completed just a list of items required for safety was prepared which I provided you. We obliged your request providing a dealer plate and allowed you to take the Jeep to your mechanic as well. It indeed needed work to safety and be reconditioned, which was of no surprise as it was a fresh incoming trade that had not been inspected. When the report came back from your mechanic that the Jeep needed work and you wished to cancel the deal, we refunded your deposit as stipulated on your bill of sale without any question. Wellington Motors is a third generation family owned business celebrating its 75th anniversary serving the Guelph community. You were interested in the Jeep; drove the Jeep; we were upfront and cautioned you that the vehicle had not been inspected or reconditioned; we provided you an ‘out clause’ in case the vehicle was found to be not worth of repair; we didn’t try and put you into another vehicle that you may not have wanted; We honored this clause without question and promptly refunded you your deposit. You are entitled to your opinion and I would be happy to discuss it with you further but at no point did we lie to you or try to take advantage of you. That’s not our style. Sam Fairhall | General Manager 935 Woodlawn Road West | Guelph, ON | N1K1B7 Tel: 519.822.8950 | Fax: 519.822.8019 Email: sam@wellingtonmotors.com | www.wellingtonmotors.com

August 02, 2014

Purchase of new vehicle Live in Ottawa area and could not beat the price or service in recent purchases of a 2014 RAM 2500 and 2014 retro Fiat. Dealt with Mike Sharpe, Brad More

by Lynnda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Dave Fozard , Mike Sharpe
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