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Waterloo Honda
Waterloo, ON
373 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 373 reviews
May 26, 2023
I visited the dealership today with my family to look at the inventory and as we were walking through the lot we passed by a group of Waterloo Honda employees who were standing and talking. In one moment on the inventory and as we were walking through the lot we passed by a group of Waterloo Honda employees who were standing and talking. In one moment one of the employees called another employee a "xxx" and was mocking the employee as others stood by and watched. Thankfully I was able to search their website and found that the gentleman who thinks bulling and humiliating someone because of their sexual orientation by hurling homophobic slurs is fun goes by the name of Nick Tilk. Needless to say in this day and age such behavior should not be tolerated especially by a company such as Honda. I do not know the cooperate structure of Honda Canada or how the dealership fits into that landscape but I will be escalating this further past this initial review as this type of behavior is not acceptable. I hope Waterloo Honda takes this matter seriously and takes appropriate steps to not allow this individual to cast a dark cloud over the entire corporation. More
by dbserenityinc
Employees Worked With
Nick Tilk
March 31, 2023
Kourtney Pfeiler forced me to buy so many unnecessary extras and kept adding things to the car and then just shoving papers at me to sign. I had 11k worth of equity transferred from a previous vehicle an extras and kept adding things to the car and then just shoving papers at me to sign. I had 11k worth of equity transferred from a previous vehicle and she built the sale to ensure she took back every penny of that equity. When trying to cancel some of those extras, they made me feel like I was a burden to them. They sold me a gold package for rust protection for over 2k after I specifically declined. At pick-up it was already done. I felt the obligation to accept the package. Maybe there are others in there that are better, but you have to push back very hard if you don't want to be taken advantage of like I was. More
by Smileymom2
Employees Worked With
Jorge Sandoval, Kourtney Pfeiler
March 20, 2023
I am very pleased with the purchase of my pre-owned Honda CRV-EX-L 2020. Damir Protudjer, my sales agent showed his talents as a good listener, knowledgeable expert of his inventory, agile multitasker, an CRV-EX-L 2020. Damir Protudjer, my sales agent showed his talents as a good listener, knowledgeable expert of his inventory, agile multitasker, and nimble pivoter when my priorities shifted throughout a four hour sales process. My question why dealerships prefer in-house financing arrangements did not receive an up front response. I would have liked a more straightforward/transparent answer to what charges are a must and which are optional. My personal car mechanic assured me (backed by Consumer Report) that 50% of car users never use their extended warranty. Anna-Maria. More
by Silberzwiebel
Employees Worked With
Kourtney Pfeiler, Damir Protudjer
February 05, 2023
After seeing other car dealers in town, my wife and I purchased 2019 from Waterloo Honda. We had a great experience with Konal Diwan, our salesperson, was fantastic, unique, phenomenal, and very friendly purchased 2019 from Waterloo Honda. We had a great experience with Konal Diwan, our salesperson, was fantastic, unique, phenomenal, and very friendly from the beginning to the end. Konal kept his patience, and he was able to answer all of our questions, he was very knowledgeable. The whole process was very smooth. We are very pleased with Konal 100%. I will recommend it to my friends and family. More
by Faduma Mohamed and Ahmed Ali
Employees Worked With
KONAL DIWAN, Kurt Ramsubhag
February 04, 2023
Sales person was very sleazy. Would repeatedly agree on something and then remove it from the deal without telling us. After 2 hours haggling with the guy, we put down a deposit a Would repeatedly agree on something and then remove it from the deal without telling us. After 2 hours haggling with the guy, we put down a deposit and almost signed a deal, until my wife noticed that the price on the contract was over $1000 higher than we had agreed on. The sales person first tried to convince her it was actually the same amount. When he realized that wasn't going to work he just kept saying "It's only a little bit higher, but at the end of the day you're still getting a beautiful car". When that didn't work he told us that actually his manager had made a mistake about the value of our trade-in and that's why it was higher. We said forget it and wanted our money from the deposit back. The sales person told us to wait, left for 10 minutes, came back with some guy who said he was the manager. The manager told us some xxxxxxxx story about how he was at his brothers wedding and that's why he made the mistake on the price. Still wouldn't give us the original agreed upon price, so not sure why they thought having a second person tell us the same lie was going to convince us. We got our deposit back and left. Will never step foot in that place again. More
by Alex Hunter
Employees Worked With
Vincent Duong
January 09, 2023
We ordered vehicle and lady at the . .... desk was so obnoxious; she was forcing us to buy extras but when we refused, she became very angry. We brought this matter to the management and .... desk was so obnoxious; she was forcing us to buy extras but when we refused, she became very angry. We brought this matter to the management and never heard anything from them. I have told friend salesman at another dealership (I didn't know he was their). He told us that he would not interfere with another dealer's sale but he suggested to cancel the order if you are not happy with the dealership. Our salesman at that dealership seems to be gentleman and honest but he couldn't change the behavior of the management. We are, not mad, but ...... by the behavior of the dealership management. I don't know if I should give them 0 or 5 stars. Is there anything below Zero! More
by Dave
Employees Worked With
Kourtney Pfeiler
December 29, 2022
Worked with Jorge Sandoval (with whom we have leased a Honda for the past 25 years. He has always been honest and fair with his pricing and we have developed a trusted relationship during that time. Loo Honda for the past 25 years. He has always been honest and fair with his pricing and we have developed a trusted relationship during that time. Look forward to working with Jorge again. More
by Cheese
Employees Worked With
Jorge Sandoval
December 27, 2022
Purchased a Honda Ridgeline here, I've been looking around for a while - They actually had one in stock. Great experience & Service from Nick Tilk. around for a while - They actually had one in stock. Great experience & Service from Nick Tilk. More
by Steve
Employees Worked With
Nick Tilk, Kourtney Pfeiler, Bryan Howes
