Volkswagen de l'Outaouais

What an incredible service!! Great service , salesperson was very polite, no pressure was felt from him and he took the time to listen to my needs and wants and he found us the pe Great service , salesperson was very polite, no pressure was felt from him and he took the time to listen to my needs and wants and he found us the perfect car, me and my husband are really happy on our decision, the director of finance was also very nice, she offered us products that were really required to keep our investment in the best condition possible for futur years to come. More

DO NOT BUY ANYTHING FROM THIS CAR DEALER> Bought a used car that was "certified", emission tested and plated. The car turned out to need brakes on all 4 wheels (something that had been agreed would be used car that was "certified", emission tested and plated. The car turned out to need brakes on all 4 wheels (something that had been agreed would be fixed prior to taking possession). When told about problem, salesman agreed to send me parts and he would reimburse labor charges for installation. Had my mechanic do the work and of course payed him but when it came time to be reimbursed by VW de l'Outaouais, the salesman wouldn't return my calls. Tired of the runaround, I talked to one of the managers (Martin) who was very rude and became quite belligerent. He finally agreed to pay me what was promised by the salesman and told me he never wanted to hear from me again. Car also had a windshield leak which was apparent the day after taking the car home, it leaked at the slightest bit of rain. Contacted the salesman and was told curtly that a windshield is not part of safety standards. Filed a complaint with BBB and the garage's response was they were not aware of a windshield leak, which is absurd considering water leaked in every time it rained.This is a used 2006 therefore it sat outside while they had it. As far as the brakes go, they said they took my word for it and satisfied my request to fix the problem. Keep in mind I did the front brakes myself. DO NOT make the same mistake I made assuming a VW dealer would have high standards and treat all customers with dignity and respect. Don't fall for "thanks for buying with us and do no hesitate to contact us with any problems, we will do whatever it takes to have a happy customer". They will lie to deflect any responsibility to the consumer. This dealership is NOT an accredited BBB business, now I know why. This experience has left me very disappointed with the way a VW dealership can treat it's customers, I will never consider any VW product as a result. The salespeople were all smiles and assurances when looking at the vehicle but everything changed when problems arose More

On June 16, 2012, I went to the Volkswagen de l'Outaouais (850, boul Saint-Joseph, Gatineau) to test a 2012 Tiguan Comfortline with Technology package. The seller, Yves Milindi, was kind to sit down with us (850, boul Saint-Joseph, Gatineau) to test a 2012 Tiguan Comfortline with Technology package. The seller, Yves Milindi, was kind to sit down with us and talk about the discount on the car. I wanted to purchase the car with cash so that I needed the rebate based on that option. I was definitely not interested in financing or leasing. Yves did his calculation and after couple of discussions, he dropped the price to a reasonable amount (he would also specified that this goes to his manager's approval). Within this week, I was quite busy with my bank and some other friends in order to collect the money to purchase the car right away. I had to spend so much time on the phone with my Financial Advisor of my bank including a number of leaves from work to meet with them at the bank, bring all the documents related to my tax, income, pay stub, etc. All of these are times that I had to waste in which I realized today. Yes, today, I called Yves to request a meeting right before my final appointment with my bank for financing. For some reason Yves didn't show the screen we had worked on which shows the dealt amount. Instead, he kept saying that he'd show me the calculation from the beginning. I asked him to get my info on the screen to finalize the paperwork; however, he kept doing the same thing over and over again and trying to move the direction to another point. I then realized that he had erased the one we had previously and showed up the new one which was almost $7K more. When I asked him to explain the difference between the two prices, he said I must've been mistaken. He also told me that it wouldn't be him giving me that much discount. I felt like I was lying. I asked him some questions step by step such as; (i) Who called me to reply my email about the test drive? (Answer is 'Yves'); (ii) Whose office I met to discuss the price (Answer is 'Yves'); (iii) Who entered all the info into the system and told me the last price (without having manager's approval, of course), that was also him. I left his office as I couldn't take the lies any more. I had my wife and my child with me. I was so disappointed. Soon after (same day) I called the same dealer to talk to the manager. I explained what had happened with the seller. Instead of getting a kind 'sorry' from the manager, I received pretty hard tone voice. I was humiliated by both manager and the seller. I was hoping that I, as a potential buyer, would receive a decent feedback from them. That behaviour must be changed if VW wants to sell cars to more customers. I am now reconsidering my options to go with other brands. I always loved VW and I always loved German cars but the attitude of the manager and the seller must be investigated by VW Headquarters and/or other parties. I am a loss to VW and this must be questioned. More

deceitful, misleading sales representative. Sales rep led us to believe that a 500.00 reservation fee on a new model is refundable where it was not. Luckily the accountant held the rep's feet to the fire and us to believe that a 500.00 reservation fee on a new model is refundable where it was not. Luckily the accountant held the rep's feet to the fire and got the manager to make a one time adjustment to our contract to make it refundable. More