Volkswagen Victoria

Excellent Service I recently bought a VW Golf City from VW Victoria. From the salesperson to the managers to the service department, everyone went out of their way to m I recently bought a VW Golf City from VW Victoria. From the salesperson to the managers to the service department, everyone went out of their way to make the whole process of buying my first car an amazing experience. Thank you for going above and beyond! More

Misleading information to get sale. I purchased several parts, including a new key FOB. Parts department said that I would be able to come in any time (within store hours) and a tech wou I purchased several parts, including a new key FOB. Parts department said that I would be able to come in any time (within store hours) and a tech would be able to program the fob. Seemed reasonable... This turned out to be untrue when I arrived to have the programming done. I was told I would have to make an appointment during my work day. Weekend appointments are "temporarily unavailable". My work schedule is inflexible for the time being, and I wouldn't have bought it if I knew that the Techs weren't available during the hours the dealership was open. I just wanted reliable information when I went in, which I did not get. I don't think they will be getting my business or my recommendation in the future. More

Just missed I viewed a used car with VW Victoria, the sales man was cool, yet polite, helpful, courteous, and not in the least pushy. He was direct and accommodat I viewed a used car with VW Victoria, the sales man was cool, yet polite, helpful, courteous, and not in the least pushy. He was direct and accommodating and happy to meet my needs with excellent, respectful service. Had a great test drive and they were happy to offer what I wanted for my trade in. The car they showed me was even better than expected on viewing and test driving it. They will not budge on price though, which was a little disappointing, but the car really was excellent. As they wouldn't take an offer, in the time I rang my wife to check she was okay with the deal, the car was unfortunately sold to another customer who had looked at it directly after me. I missed it by a few minutes, entirely my fault really. I would still highly recommend this dealership. More

Ultra-Satisfied Customer Good day readers, I write this review following an excellent experience at VW Victoria: My wife and I have spent the last 4 years in a Golf GTI Good day readers, I write this review following an excellent experience at VW Victoria: My wife and I have spent the last 4 years in a Golf GTI, we loved the car and had every intension of upgrading to another once our lease was up. Recently, VW offered us the opportunity to end our lease early (3 months in fact) in order to take advantage of some limited time offers on the new 2016 Golf. We drove away happy in a new 4 x door white Golf with ultra low financing. To bend the rules I'll use names here today. Our Salesmen was Brent, Brent was easy going, honest, knowledgeable, helpful, and to our surprise, Brent didn't use obvious leverage avenues to push a sale, it was a very comfortable experience for us. You will find this to be a typical trait for the sales staff at VW Victoria. The second name is Daniel, Daniel is part of the management team. Daniel did what it took to guarantee that my wife and I drove away knowing that we received the best deal possible. In conclusion, My wife and I have a high quality car, every aspect of the car suits our needs and wish lists. We were able to take advantage of special offers as well as ultra low financing by getting out of our lease 3 months early. We drove away 100% satisfied - this all because of the Management and Sales staff at VW Victoria. My wife and I will take this opportunity to give a special thanks to both Brent and Daniel, plus an extended thanks to the balance of the VW Victoria team! Cheers, Trevor More

Untrustworthy, rediculous prices, poor service This dealership charges obscene rates for any type of repair/maintenence, show no customer loyalty and have well below average customer service. Do yo This dealership charges obscene rates for any type of repair/maintenence, show no customer loyalty and have well below average customer service. Do yourself a favour and go ANYWHERE else for you volkswagen needs. More

Unreasonable waits I went to the dealer to buy replacement keys. $500 for two, plus $60 to code them. Cost more than a cell phone and does much less. Made an appoin I went to the dealer to buy replacement keys. $500 for two, plus $60 to code them. Cost more than a cell phone and does much less. Made an appointment to get them coded at 11:30. Was told it couldn't stat until after lunch time. So why make an appointment for 11:30? I asked if I could run errands and come back after lunch, they said yes, and made another appointment for 1. Came back and was told it's another 1 1/2 hour wait! Stupid bloated system. More

Fair Pricing, No Pressure, Great Customer Service! We found the model with options we wanted in Victoria from our lower mainland home. They where great on the phone. We came to a great deal, supplied a We found the model with options we wanted in Victoria from our lower mainland home. They where great on the phone. We came to a great deal, supplied all information in an email. They even picked us up at the ferry! The car and deal went exactly as planned. We did not find any hidden costs or deception. Very friendly and easy to get along with. They even threw in the floor mats for us making the trip from the lower mainland. I would recommend them any time! More

kept tacking on undisclosed administrative charges - totaled over $1600 when done. When we complained we were told there was a waiting list for this type of vehicle and we didn't have to buy it - so we totaled over $1600 when done. When we complained we were told there was a waiting list for this type of vehicle and we didn't have to buy it - so we cancelled our deal. More