Volkswagen Victoria

Love my new car! I'm so impressed with the service I received at Victoria Volkswagen when recently buying my 2016 Golf. From start to finish, it was a great experience I'm so impressed with the service I received at Victoria Volkswagen when recently buying my 2016 Golf. From start to finish, it was a great experience. I was never made to feel rushed or pressured. Everyone I dealt with was professional, knowledgeable and friendly. What a great team! I'm so happy that this is who I get to deal with when my car is serviced in the future. Thank you to Adam, Brent, Brad and Allan for making buying a car such a pleasure. I love my new (to me) car! Laurie Kirkpatrick More

Friendly helpful I've always good experiences at this dealership. Friendly helpful staff. Any issues are dealt quickly if they arise. Overall a great experience. Th I've always good experiences at this dealership. Friendly helpful staff. Any issues are dealt quickly if they arise. Overall a great experience. Thank you. More

So happy with my new wheels For the first time in a long time, I have decided to spend money on a vehicle. Everyone at VW Victoria made this experience less scary. For the first time in a long time, I have decided to spend money on a vehicle. Everyone at VW Victoria made this experience less scary. More

Purchased used Gold TDI Earlier this year (May) I visited Volkswagen Victoria as I was looking for a used TDI. I been looking for a few months visiting different VW dealers. Earlier this year (May) I visited Volkswagen Victoria as I was looking for a used TDI. I been looking for a few months visiting different VW dealers. I settled on one of a few used cars and 6 months later I still look for excuses to drive the car. I know it is a used car and got 150km but it is without a doubt one of the nicer cars I have ever owned. The sales staff were excellent and just last month I received a call from Brent just to follow up and see how I was enjoying my car. This is something many people would not do. It's the little things that make your experience a good one and every time I stop by all the staff I deal with are very friendly and helpful. Looking for a new or used car stop by and talk to them. I'm a long time VW owner and I recommend Volkswagen Victoria. Paul Barrett More

Damaging service, no compensation provided I do not recommend bringing your car here. I took my car in for regular servicing, they told me I had an oil leak which I had repaired. Less than a mo I do not recommend bringing your car here. I took my car in for regular servicing, they told me I had an oil leak which I had repaired. Less than a month later my engine was destroyed due to a lack of oil. They took no responsibility and provided no compensation. The GM told me that these things happen to all makes of cars and models. The timing seems a little too coincidental, and we were advised by others in the industry that this was likely an error on their part. More

Great employees overall, very helpful Can't thank the people here enough. Was in the market for a new car and they did absolutely everything they could to help me. Huge thanks to Jodi in s Can't thank the people here enough. Was in the market for a new car and they did absolutely everything they could to help me. Huge thanks to Jodi in sales, Brad in financing, and Matt the sales manager. All incredible people to deal with. Definitely recommend buying from them. More

Dishonest, do not honour purchase agreements, mislead Bought a demo golf earlier this year. Ad showed different rims. Test drove with advertised rims. Went to purchase: those rims not included at same adv Bought a demo golf earlier this year. Ad showed different rims. Test drove with advertised rims. Went to purchase: those rims not included at same advertised price. Bought anyway. Promised 2 years free servicing (oil changes). First one at 7500 km covered. Next recommended not covered. Told xx about diff bw factory recommended intervals and vw victoria recommendations. Told otherwise at purchase. Lastly, car has lowering kit in it. Not communicated that this NOT covered under factory warranty. One dishonest turn after another. More

Excellent Service I bought a used Eos from another dealer and over the past 2 years this dealer has gone out of their way to help with minor warranty issues and have al I bought a used Eos from another dealer and over the past 2 years this dealer has gone out of their way to help with minor warranty issues and have always been friendly and helpful. More

Didn't end up buying, but excellent customer service Worked with Jodi looking at a used 2014 GLI. Although we didn't end up purchasing from him, he was transparent on price, didn't promise anything that Worked with Jodi looking at a used 2014 GLI. Although we didn't end up purchasing from him, he was transparent on price, didn't promise anything that he couldn't deliver on, came in on his time off to show us the car as we're from the lower mainland, updated and kept me in the loop throughout the process. Completely hassle free when we chose to go a different direction and honestly cares that you make the right decision and are a happy customer. Highly recommend Jodi as your salesman in a VW and we'll recommend him to our friends and family. BD More

Amazing Service I was impressed with the quality of service offered by the associates of Volkswagen Victoria. The staff are kind, attentive and so accommodating. The I was impressed with the quality of service offered by the associates of Volkswagen Victoria. The staff are kind, attentive and so accommodating. The entire atmosphere felt comfortable and relaxed, but with a level of professionalism that I noticed and appreciated. This sets them apart from my experiences with other dealerships. More