Volkswagen Victoria

Purchased a new car Responsive and customer satisfaction appears to be top priority. Spent many hours working towards the purchase of my new Atlas while having my restl Responsive and customer satisfaction appears to be top priority. Spent many hours working towards the purchase of my new Atlas while having my restless/bored kids with me. Everyone at this dealership was patient, polite and accomodating to me and my kids. 5 stars! More

First Major Repair on an Eight-Year Old VW Touareg After just completing a flawless 15,000 km road trip to the US south, the amber warning light showed up on our dashboard. I took the car into Victori After just completing a flawless 15,000 km road trip to the US south, the amber warning light showed up on our dashboard. I took the car into Victoria VW and they advised that the car needed a new thermostat and that there might be other issues. There were--it also turned out that the auxiliary water pump had to be replaced. After a one-day delay, the new part was obtained and installed. The car is ready for many more kilometres! More

Fuel door stuck closed. I have always have great service from you guys,keep it up.this is my second VW that i have bought from your dealer ship, Thanks . I have always have great service from you guys,keep it up.this is my second VW that i have bought from your dealer ship, Thanks . More

Long Time Customer I purchased my 2001 Passat at this dealership in 2005 and it has been exclusively serviced (not always inexpensively) at it since. Always been happy I purchased my 2001 Passat at this dealership in 2005 and it has been exclusively serviced (not always inexpensively) at it since. Always been happy with the service staff. always pleasant, always helpful and up front about what needs to be done now and what could wait. More

Excellent communication, accommodated all requests The team at VW Victoria was terrific to work with. Bailey hooked me up with a brand new E-Golf in less than 5 months, and his communication, and later The team at VW Victoria was terrific to work with. Bailey hooked me up with a brand new E-Golf in less than 5 months, and his communication, and later Brent's, was always clear and welcome. Bailey set up me easily with the free EV charger at home, and other things I needed (app, etc). Brent took over and did a great job. Terrilynn (sp) who did our paperwork was very easy to deal with, and didn't pressure us to upgrade to anything, but did a great job of explaining options. Young Ben taught us how the EV Gold worked, he did a great job. More

Excellent Experience Had a great experience purchasing a pre-owned Volkswagen Golf GTI. We are picky buyers and the team helped in finding exactly what we wanted both in Had a great experience purchasing a pre-owned Volkswagen Golf GTI. We are picky buyers and the team helped in finding exactly what we wanted both in color and features. The team helped to outline all of the features both from safety and performance. The scheduled delivery was on-time, paperwork was ready to sign the and the vehicle was absolutely spotless from top to bottom. Was really excellent to work with the team, there was no pressure, great environment and would highly recommend. More

Lucky that my Jetta experienced engine trouble while close on Blanchard. I was able to hobble in to the VW service on Douglas. Reception, attention, servic that my Jetta experienced engine trouble while close on Blanchard. I was able to hobble in to the VW service on Douglas. Reception, attention, service, feedback and quick repair were all great. Much improved over previous years. More

New Jetta 2019 Sandy Hester sold us our 2002 diesel jetta which we still have with over 500000 KM! We love our jetta but it was time for a newer model. Sandy was sti Sandy Hester sold us our 2002 diesel jetta which we still have with over 500000 KM! We love our jetta but it was time for a newer model. Sandy was still there and as good as before working with us. We are not the easiest of customers but Sandy handled us with competence, patience, and understanding.. We appreciate that. We went through the options of a second hand vehicle but wound up with a new 2019 Jetta. A young assistant (Ben) went through all the bells and whistles and was super with his explaining of all the new parts. I still have to work it all out!! Terrilyn explained the extended warranty and gave us time to discuss it. Matt helped with showing how to put music from a cd on a usb...I still am working on figuring all that out. The car is lovely to drive and I am getting better at not sounding like a race car driver as I shift!! Thanks. Gill Chater More

Phenomenal experience from start to finish Excellent service that focused on meeting my personal needs for a vehicle. Thorough process left me feeling confident in Volkswagen Victoria and my ne Excellent service that focused on meeting my personal needs for a vehicle. Thorough process left me feeling confident in Volkswagen Victoria and my new vehicle! More

Fantastic customer service and great managers Great experience purchasing my 2019 GLI. Manager was hands on and friendly, business office were great and thoroughly explained everything and answere Great experience purchasing my 2019 GLI. Manager was hands on and friendly, business office were great and thoroughly explained everything and answered all my questions. Sales staff was friendly, knowledgeable and ensured I went home in the right vehicle. More