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Victoria Hyundai

Victoria, BC

3.6
723 Reviews

525 Gorge Road East

Victoria, BC

V8T 2W5

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Showing 723 reviews

October 31, 2014

Best Car Purchase! Thank you team Hyundai I couldn't be happier with the car you helped me pick out. Tristan was so friendly and helpful and I never felt pressured. Jare More

by usernamesaredumb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tristan Marshall, Jared Kubbernus
Nov 10, 2014 -

Victoria Hyundai responded

Hi usernamesaredumb: steve here. Thanks for your kind review and thanks for mentioning Tristan specifically. You have made our day!

October 31, 2014

victoriahyundai.com welcmes all I have bought two vehicles from Victoria Hyundai over the last 4 years. My sales person Jody Dick was so personal also greeting me with a smile and s More

by barbara.nixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Sullivan, Jody Dick, Rodney Schultz
Nov 10, 2014 -

Victoria Hyundai responded

Hi barbara.nixon: Steve here. Thanks so much for your kind review and for mentioning so many of the diligent team members that work here. We all try really hard, and its great reviews like this that validate those efforts. Have a great day and thanks again!

October 31, 2014

TERRIBLE SERVICE DEPARTMENT My daughter and I both own Hyundai vehicles, we love our cars, BUT, have had TERRIBLE SERVICE this past couple months. I had an issue, they charged me More

by deb.walker.3705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rodney Schultz, Corey Klontz
Nov 07, 2014 -

Victoria Hyundai responded

Hi Deborah: Steve here. Thanks for getting back to me. Today I had a brief look, but there is lots to look through, you have been a great customer over the years. Thanks for that. In regards to your car, could you be more specific, there is lots of history? Where do you feel that they have taken advantage of you? Specific to Candace, there is just one work order on file for her, it was on 10/24 on a 2010 Accent that doesnt have purchase history here. Is that the work order in question? I took a look at that one, and spoke to both the technician and the service advisor. Here's what I found. Candace came in for an oil change. Paperwork records show that the service advisor completed a walk-around with her (this is something that we do with all customers) and checked over her car for damage. He noted some premature wear on the tires. They came back in from the walk-around and completed the rest of the vehicle check-in. There is no service history for the car, so Corey would have asked Candace about some past service. He recommended that a timing belt be replaced, as it was due per the manufacturers specifications for both time and mileage. Candace agreed to this. Also, as the car had not been in service before, Coprey offered to perform an inspection on the vehicle at no additional cost, as well as an alignment check. Candace agreed to this. The car went into the shop, the technician performed an alignment check and determined that the front end was out of alignment (this was not his opinion, it was the feedback given by our alignment machine, a top of the line lazer unit). Also, he checked the brakes as part of his inspection and found the front pads worn below spec (the back were OK). He recommended that the front pads be replaced and serviced and that the rear brakes be serviced only. The advisor Corey then relayed this information to Candace, here's what happened. 1.

Nov 07, 2014 -

Victoria Hyundai responded

Sorry - the email cut out. Here's what happened. 1. He provided a 15% discount on the timing belt (we have a coupon that Candace never had) 2. Candace said OK to the alignment, COrey did not charge her for the check 3. Candace agreed to the brakes Deb - on paper this looks pretty straight forward, the suggested work is all pretty common based on the kilometers, and it looks like Corey worked hard to save Candace some money (the discounts etc). I know that car maintenance is shocking some times in terms of cost, but the timing belt and brakes are pretty much "must do" items. The car is dead if the timing belt fails, that's why the manufacturer replaces them, and the brakes, that's a safety item. Did anything happen that I dont list here? I really want to better understand where the perception of mistreatment is coming from, and I cant see it in the file? help me understand. Thanks

October 31, 2014

Thank you for your service. The staff were very helpful and it was a positive experience. I have not seen this level of customer service in a very long time. More

by MiaGolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Sheridan, Jared Kubbernus
Nov 10, 2014 -

Victoria Hyundai responded

Hi MiaGolden: Steve here. Its easy for us to give great customer service when we have such great customers! Thanks for saying so and have an awesome day!

October 31, 2014

Most excellent car sale experience Our total experience was second to none. From the moment we contacted the dealership we had excellent genuine customer service from all who dealt wit More

by fionaosborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Andrew Hubbard, Bruce Blake, Eric Phendler
Nov 10, 2014 -

Victoria Hyundai responded

Hi fionaosborne: Steve here. Thanks so much for taking the time to write this kind review. You have really made our day. I agree, Eric is awesome! We are glad to be part of his team. Have a great day, and enjoy your new wheels!

October 30, 2014

Excellent Customer Service I was on the hunt for a new vehicle in a short amount of time. Eric was very friendly, professional and knowledgeable. He went out of his way to he More

by missy6744
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Eric Phendler
Oct 30, 2014 -

Victoria Hyundai responded

Hi missy6744: Steve here. Thanks for your business and for your great review. Congratulations on your new wheels!

October 30, 2014

Helpful, friendly, knowledgeable Eric was extremely helpful in my search for a Hyundai elantra GT. He answered all questions thoroughly and was able to secure my car quickly and painl More

by dsfloch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Eric Phendler
Nov 10, 2014 -

Victoria Hyundai responded

Hi dsfloch: Steve here. Congratulations on your new Elantra, and thanks for the great review. Welcome!

October 30, 2014

very good experience I was looking for a used car when I first moved to Victoria. Wes and Indy helped me and made sure I received the best price/quality . It took me about More

by oualid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indy Brar
Nov 10, 2014 -

Victoria Hyundai responded

Hi oualid: Steve here. Congratulations on your new Mercedes, and thanks for taking the time to write about your experience here. We appreciate your business and wish you well. All the best!

October 30, 2014

great experience The experience from start to finish was awesome. Jody and Bruce were both very friendly and personable. We love our new (to us) Santa Fe More

by llang63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Dick, Bruce Blake
Oct 30, 2014 -

Victoria Hyundai responded

Hi Leanne: Steve here. Thanks for your kind words and thanks for mentioning Jody and Bruce specifically. You have made our day! Congrats on your new Santa Fe and welcome to our little Victoria Hyundai family!

October 29, 2014

Spacey Little "Around Town" Car - the Elantra was Purrfect I decided to buy a 2014 Elantra; Great Year- End Clearance pricing and financing. The roomy hatchback fits our sports/business lifestyle exactly for b More

by Yummy.Moma.Deli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 30, 2014 -

Victoria Hyundai responded

Hi Yummy.Moma.Deli: Steve here. Thanks for your business and congratulations on your new Elantra. We also appreciate the time that you took to write this nice review. Have a great day and thanks again!

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