Victoria Hyundai

Making the trip from Campbell River I was searching for a particular used vehicle on the internet for some time when I decided to broaden my search area and include Victoria. I found th I was searching for a particular used vehicle on the internet for some time when I decided to broaden my search area and include Victoria. I found the one I was looking for on the internet at Victoria Hyundai and was contacted by Jody. We exchanged a number of e-mails - me asking all kinds of questions and Jody immediately replying. My husband and I decided at the last minute to make the trip from Campbell River and Jody made sure he was available to see us. He spent the whole afternoon assisting us in every way possible - even to making our dog right at home. The whole dealership was so kind, considerate and oh so friendly. My husband, dog and I were treated like family. We were so happy to have made such wonderful friends. Jody is still assisting us with the "Scrap-It" Program and let us store our old vehicle until we are approved. In the past, I was always intimidated by "car salesmen", but, after this experience I have completely changed my opinion. Thank you so very much for all your assistance Jody and Jared - you guys are the best!!! Blair and Suzanne More

I'll Be Back! Very friendly and helpful(Sarah) and very efficient(Steve), it was a pleasure to have my Tuscon serviced at the dealership and not feel pressured to d Very friendly and helpful(Sarah) and very efficient(Steve), it was a pleasure to have my Tuscon serviced at the dealership and not feel pressured to do work beyond what I was there to have done. Also nice to have the general inspection (gratis) for future reference. More

Professional; Courteous; Customer Friendly When going into a dealership for a new or used vehicle; one invariably feels pressured right from the get go. When we walked into Victoria Hyundai we When going into a dealership for a new or used vehicle; one invariably feels pressured right from the get go. When we walked into Victoria Hyundai we felt none of that pressure. We were approached by a sales person who asked if we were in the market for a new or used. After I explained that I wanted the best deal and from there the decision to buy new or used would be made. I immediately felt like I had entered a "Family Dealership". We were treated with respect and that we had some intelligence (not always with some dealerships). From the initial walk-in until receiving our used 2011 Sonata Hybrid everything was explained perfectly and to our satisfaction. From the Sales; Finance; Insurance people everyone treated us very professionally. Would we buy another vehicle from Victoria Hyundai YOU CAN TAKE THAT TO THE BANK - WE WILL.. More

Abdul Review Abdul was amazing and he did an awesome job. We would highly recommend Abdul and Hyundai to anyone. Should we need a new car in the future we will b Abdul was amazing and he did an awesome job. We would highly recommend Abdul and Hyundai to anyone. Should we need a new car in the future we will be coming back and would like to work with Abdul again. Abdul was very knowledgeable about the Tuscon features and knew the importance of space needed for our car seat and storage for our growing family. Thank again for all your hard work and dedication to making us feel comfortable and well taken care of. More

So helpful, great service and caring employee. I talked to Corey early in the morning when my car had a flat tire and he told me to call when I could get the car in. I phoned later in the day and I talked to Corey early in the morning when my car had a flat tire and he told me to call when I could get the car in. I phoned later in the day and got it in. Corey took a lot of time explaining the options to me. My flat tire needed to be replaced and Corey found me a fair price, then he helped me to get a new wiper to replace a damaged one as well as two light bulbs (one running light in the back and one above the license plate) which needed to be replaced. I was in and out with a new tire, wiper and lights within just over an hour. Corey was kind, helpful and genuine about wanting to help me with my car. I look forward to working with Corey in the future to do some warranty work and to replace my other three tires as money permits me to do so. On the drive home it was a rainy wet one and I could see way better with the new wiper, was confident that all my lights were working and of course my new tire would make it safer for me on the road. Thank you Corey! See you soon. More

Warranty work I phoned Victoria Hyundai on a Saturday afternoon. My 2011 vehicle had been acting up. I spoke with Robby and told him the symptoms of my problem. H I phoned Victoria Hyundai on a Saturday afternoon. My 2011 vehicle had been acting up. I spoke with Robby and told him the symptoms of my problem. He encouraged me to bring the car in that same afternoon and I did. My problem was a faulty ignition coil. Not a big deal I guess, but needing attention nevertheless. the problem was rectified within 1.5 hours and I was back on the road home, with ) charges thanks to my warranty. Robby was very professional and completely easy easy to deal with. He couldn't have been nicer if he had tried. I recommend the service department to anyone who owns a car... More

Awesome Service by Tristan I was looking to trade in my vehicle for something more economical on gas. I went to the dealership & I was greeted by Tristan, I told him exactly wha I was looking to trade in my vehicle for something more economical on gas. I went to the dealership & I was greeted by Tristan, I told him exactly what I was looking for & he did a great job at taking time out to provide me a solution that made financial sense. I felt like he went above & beyond behind the scenes & did tons of research to find the answers to my questions. It is always a pleasure to deal with someone who is not just looking to make a quick sale & instead more focused on crafting a solution that exactly meet your needs. I can confidently say that moving forward Victoria Hyundai will be my first choice when looking for a vehicle. Well done Tristan! More

Very helpful I've neglected my car a bit lately so I brought my car in knowing I needed a decently-sized tune up, expecting to spent a lot, but unsure of exactly w I've neglected my car a bit lately so I brought my car in knowing I needed a decently-sized tune up, expecting to spent a lot, but unsure of exactly what would be required. Steve in the Service Department took his time to ask me some questions and then explain the different options I had. He then set me up with a service package that covered all of my car's needs and at a far lower cost than I thought my bill would be! Additionally, I had told Steve of my time constraints and he was able to get my car in and have it ready for me even sooner than I had expected. Overall, a fantastic experience, and a very satisfied customer who would be more than happy to recommend this dealership to others. More

Amazing Customer Service I needed to purchase a new vehicle and after looking on line for a few months I chose to work with Victoria Hyundai for a few reasons. I liked that t I needed to purchase a new vehicle and after looking on line for a few months I chose to work with Victoria Hyundai for a few reasons. I liked that they were up front and posted their prices on line, unlike most of the dealerships in the local area. I also like that they do fund raising for various organizations and giving back to community is important to me. I contacted the dealership on line and one of the questions I was asked was if I wanted someone to contact me through e mail or by telephone. I chose e mail and Jody respected my wishes. I was able to book a test drive and do my financing on line. When I arrived at the dealership all the staff were very warm and friendly. There was no pressure. Jody and Bruce were very personable and worked together to help me get my dream car. But wait, that is not all! Jody knew I wanted to donate my old vehicle to the Kidney Foundation and is handling that for me! He has stored the vehicle on the lot and will be making the arrangements for the Foundation to pick up the vehicle. Now that is amazing customer service! Thank you for making this such a pleasurable experience and I look forward to working with you again in the future. More

Efficient afternoon to purchase a car. I had researched the vehicle I was buying online and found the best price with the internet sales at Victoria Hyundai so little haggling was required. I had researched the vehicle I was buying online and found the best price with the internet sales at Victoria Hyundai so little haggling was required. By the end of a few hours we were headed back up island, satisfied and pleasantly amused with the friendly service. Carl & Helen More