Victoria Hyundai

Merry Christmas terrible service Hyundai Christmas spirit My son, who desperately wants to drive and will be old enough on January 1st, and I visited the Victoria Hyundia showroo Hyundai Christmas spirit My son, who desperately wants to drive and will be old enough on January 1st, and I visited the Victoria Hyundia showroom on Thursday December 17th. Our goal was to buy a car for him for Christmas and we have been working hard on this goal for some time. During this visit Wilson, my son, fell in love with a 2005 Ford Escape.I could tell he had made up his mind (so could the sales people). It was past closing time so we said we were very interested and set up a test drive the next day. Unfortunately we had already arranged a short two day trip to Vancouver with our family so my father, Wilson's grandfather, did the test drive with him while I was at work.Wilson said the vehicle was great. Because of the early pre-booked ferry and hotel I had no time to actually purchase the vehicle on the Friday but we were very clear that we intended to do so on the Monday or even Sunday when we returned.Jared Kubbernus and Shawn Sheridan suggested Monday as an option. We asked if there was any way the vehicle could be held for the two days and on our way to Vancouver Wilson was very pleased to see an e-mail telling him that it would be held for us. I thought that was generous and perhaps a reflection of the positive customer centered culture the sales people were describing.Wilson was very happy. If we were not told that the vehicle was going to be held we would have spend considerable time in Vancouver looking for one as that was one of he original purpose of the trip. Instead we went to Science world etc. and had a nice time together as a family. When we returned yesterday the sales person, Jared Kubbernus, I believe, emailed Wilson to say that he was not on shift and someone sold the Escape that day .Wilson is very upset. I guess there was no team communication, no note, no call to the people the vehicle was being held for.We actually could have come in Sunday afternoon to purchase. In reality I'm now sure the entire "on hold" message was just a ruse to make the Jared look good and make for easier negotiations. Well my son has certainly learned something about care salesmen, honesty and Victoria Hyundai. Both my wife and I have large families in Victoria with many teenagers and this will be a significant topic of conversation. All so you could sell a 6k vehicle one day sooner. Nice.Sorry I can't bring myself to wish you folks a merry Christmas Since clearly you don't understand what that means. Kelly Reid More

Crappy service Terrible experience at this dealership. They refused to give me a accurate price on my trade in saying that it would cost them money and gave me the b Terrible experience at this dealership. They refused to give me a accurate price on my trade in saying that it would cost them money and gave me the black book value of a lower model vehicle More

Great service from Simon My daugter's car had wiring problems due to rodents, and Simon and the service team were so reasonable. They helped her get over a stressful situation My daugter's car had wiring problems due to rodents, and Simon and the service team were so reasonable. They helped her get over a stressful situation, gave her a very fair price for the work done, and took the time to contact me (her father) as well to explain the issues. Simon said "he wanted to treat my daughter as he would want his own daughter to be treated" - what more could anyone ask for? I recommend service at this dealership without hesitation! More

Scheduled Routine Service 1. Prompt efficient service. Initial check found a recall notice which was dealt with on this visit. On completion of check-in got the courtesy van wit Prompt efficient service. Initial check found a recall notice which was dealt with on this visit. On completion of check-in got the courtesy van with Hank to a nearby restaurant with my wife for breakfast. Phoned Hank after breakfast and on return to the Dealership, our car was ready on the lot. Easy in and out. We were offered a car wash, so took advantage. Treated very well as owners and customers. Easy to be loyal! More

In and out Great overall service experience at Hyundai. Although I waited for a little bit, I didn't mind at all cause I was able to grab a complimentary coffee Great overall service experience at Hyundai. Although I waited for a little bit, I didn't mind at all cause I was able to grab a complimentary coffee in the waiting area. Once the car was booked in and keys were handed over I was able to get a ride with (hank) in the Hyundai van. My car was ready on time and hank came back again to pick me up at the end of the day. Simon and Hank were both very friendly and offered very professional services. I also appreciated the car wash, so thanks to the car wash guys. More

Emergency repair Busy pre- Christmas Saturday...not a good time to have a break down ! Called Simon explained the situation...confirmed he had the parts...and best of Busy pre- Christmas Saturday...not a good time to have a break down ! Called Simon explained the situation...confirmed he had the parts...and best of all would make sure the repair was completed before closing. Tow truck brought us down to the service centre. Within a couple of hours the repair was complete and I was on my way. Simon went out of his way in exceeding my expectations ..... especially on such short notice. No wonder we appreciate the excellent service at Victoria Hyundai.!! More

An Odyssey to remember Andrew was very approachable when we met him along with other members of the team. He had what we were looking for and we were able to drive off the l Andrew was very approachable when we met him along with other members of the team. He had what we were looking for and we were able to drive off the lot that day with the right vehicle for our family. More