Victoria Hyundai

"Thoughtful and generous" Shawn Sheridan, the Sales Agent I worked with, was thoughtful, generous and up-front with me, when I recently purchased a pre-owned Elantra. The ve Shawn Sheridan, the Sales Agent I worked with, was thoughtful, generous and up-front with me, when I recently purchased a pre-owned Elantra. The vehicle I was planning to view, sold before our scheduled appointment and Shawn advised me asap, with the option to cancel or reschedule. With the assistance of an independent professional, I was able to ascertain that the offer from Hyundai on the pre-owned vehicle I ultimately viewed, was 'right on', which gave me considerable confidence in proceeding with the purchase. Both Shawn and the Sales Manager, Jody Dick, showed me unexpected, generosity with my 'old' vehicle and I will continue to share this gesture of goodwill as my recommendation for Victoria Hyundai! More

Poor communication and lengthy delays due to misdiagnose Our 2012 Hyundai began having problems in April. When driving one day it started to completely cut out, as though fuel wasn't getting through the lin Our 2012 Hyundai began having problems in April. When driving one day it started to completely cut out, as though fuel wasn't getting through the line. We' took it to the Hyundai service centre on Gorge. During the first visit, we were advised that no problem could be found and might be the "sensor" and a computer issue, although they could see an error reading in the history. One month later, same issue however this time undriveable. Phoning Hyundai resulted in over 10 minute waits on the phone tree. Numerous transfers from Marlow to Ashleigh to Sierra to Corey. Initially being told that a loaner vehicle could most likely be provided, to speaking with a general manager who advised he did not have the authority to issue a loaner. Car was brought in on a Tuesday via tow truck (all at our cost). A faulty fuel pump which the warranty covered, however a six day car rental was required putting us out a few hundred dollars. Disappointed with the service, it was only when I called in on the Monday morning to find out the status (after calls on the Wednesday and Friday the previous week) that I was told the 'car is now ready'. We were advised that a number of staff had called in sick to work on Tuesday/Wednesday June 1st but I am reluctant to purchase another Hyundai after my first experience dealing with this service shop. More

Friendly and accurate approach by Sales Agent Shawn Sheridan in all moments we were looking for the best option in terms of models and financing issues. After a carefully approach by Sales Agent Shawn Sheridan in all moments we were looking for the best option in terms of models and financing issues. After a carefully and convenient analisis we select a reazonable win-win option for both parties in total satisfaction. Thanks for the Sales Manager as well who support us during the purchase process. Mario C. More

Straightforward Sales Staff My car's transmission gave up the ghost just before a move, so I was looking for a good-priced used car. I visited a Honda dealership where they showe My car's transmission gave up the ghost just before a move, so I was looking for a good-priced used car. I visited a Honda dealership where they showed me a basic, no-frills used Hyundai. Wishing to explore my options I went to the Hyundai dealership where I was greeted by Karl Lehman. He seemed knowledgeable and I appreciate the way he was able to lay out the facts of the vehicles without trying to rely on hype. The staff seems to be aware of how reputation is more important than ever in the internet age and are therefore keen to leave a good impression on you. After discussing my needs with Karl Lehman he was able to show me a similar model that had even less milage on it and far more extras than the car I was shown at the Honda dealership. They were able to work with my budgetary needs and I was able to bargain the price of a car with AC, power windows, automatic transmission, and many other features down to around the sticker price of the other car that was basically just a frame, standard transmission, wheels, and an engine. I was a bit irked that when I called their service department to have my rust protection applied, I had to call three times (no voicemail) before someone picked up. However, that was just an annoyance compared to the rest of their service and the car I was able to drive away with. I would recommend going to see what Victoria Hyundai has to offer. More

General Service Steve was very helpful with a technical problem when I made the service booking. We went through the past service record to make sure that needed work Steve was very helpful with a technical problem when I made the service booking. We went through the past service record to make sure that needed work was scheduled. Service was well done and I appreciated the complimentary car wash. More

No pressure sales The salesman Jay did a terrific job of getting us the car we needed. He made the purchase as easy as possible. All the staff were very friendly an The salesman Jay did a terrific job of getting us the car we needed. He made the purchase as easy as possible. All the staff were very friendly and helpful in the purchase More

Friendly and Professional Everyone I dealt with were very friendly and professional. They all worked together promptly and effectively, and found me the car I was looking for. Everyone I dealt with were very friendly and professional. They all worked together promptly and effectively, and found me the car I was looking for. Great teamwork, and kind representatives. More

Made me feel like family From the second I walked in I felt welcome and comfortable. From the warm greeting to the test drive to the purchase everyone was professional and eas From the second I walked in I felt welcome and comfortable. From the warm greeting to the test drive to the purchase everyone was professional and easy to talk to. More

Great experience I have nothing but gratitude for the professional and friendly treatment I received from the staff especially Brianna Dick. Her commitment to her cust I have nothing but gratitude for the professional and friendly treatment I received from the staff especially Brianna Dick. Her commitment to her customers is something to be proud of. Having worked in the industry myself I can truly appreciate the effort she puts in to find the right vehicle for your needs. The management staff was also a great team to be involved with. Great job all around. More

Great service all around Would definitely buy from them again. Minimal pressure and willing to help you find the right vehicle. Especially liked the time I was allowed to prop Would definitely buy from them again. Minimal pressure and willing to help you find the right vehicle. Especially liked the time I was allowed to properly test the vehicle I ended up purchasing. More