Victoria Hyundai

Totally painless and no-nonsense experience. Got a great vehicle without any hassles or delays. Drives great. Off we go in our new to us Santa Fe! Financing option not exercised, but warranty, r Got a great vehicle without any hassles or delays. Drives great. Off we go in our new to us Santa Fe! Financing option not exercised, but warranty, registration and licensing were quick and efficient. Ashley in service was also great for the service part of windshield maintenance and undercoating prior to taking full possession More

An efficiently conducted sale We arrived with some firm ideas of what we wanted to purchase but Eric walked us through some of the other options in a most professional fashion. We arrived with some firm ideas of what we wanted to purchase but Eric walked us through some of the other options in a most professional fashion. The sale was concluded easily and quickly with a short visit to the dealership and a nice touch was an after-sale personal visit to our home to drop some accessories we had ordered. A very good experience in all respects More

Friendly and knowledgeable I recently consulted with Eric when my girlfriend and I were looking to buy a second car for our family. He was very helpful, and understanding about I recently consulted with Eric when my girlfriend and I were looking to buy a second car for our family. He was very helpful, and understanding about our wants and needs. I look forward to dealing with him in the future. More

Very good experience! I was very pleased with the service. Very friendly, out going and very understanding! Not pushy in any way. I would definitely recommend Eric! He was I was very pleased with the service. Very friendly, out going and very understanding! Not pushy in any way. I would definitely recommend Eric! He was very helpful. As was everyone at Hyundai! Thanks so much! More

Great Customer Service - actually- Exceptional! My partner and I were looking for a new vehicle and visited many dealers for different brands. The reception and non-aggressive approach we recieved My partner and I were looking for a new vehicle and visited many dealers for different brands. The reception and non-aggressive approach we recieved at Victoria Hyundai definately played a factor in our choice. We had some challenges to overcome being new to Canada and Jody and Cole were very helpful in getting us the finance we needed. Karl checked in on us to ensure we didn't need any other information at the perfect intervals. More

Awsome experince I was very pleased with the way I was treated right from the start I have had bad experiences before at other dealerships. Akshay was very helpful and I was very pleased with the way I was treated right from the start I have had bad experiences before at other dealerships. Akshay was very helpful and patient and answered all my questions. Cole was very informative and did everything he could to make sure all my concerns were addressed. I would highly recommend them to anyone looking for a new ride. More

purchase 2012 Sante fe Very friendly staff. Awesome atmosphere. Akshay was amazing and not pushy at all. The full tank of gas was a bonus and nice to receive. I just found Very friendly staff. Awesome atmosphere. Akshay was amazing and not pushy at all. The full tank of gas was a bonus and nice to receive. I just found everyone to be helpful and felt relaxed. More

Recent recall appointment I took my Elantra in for a recall check this past week and I was very impressed with the service. Corey was the person who wrote up my order. He tho I took my Elantra in for a recall check this past week and I was very impressed with the service. Corey was the person who wrote up my order. He thoroughly explained everything and gave an estimate of the price for bulbs that needed replacing. Because of my temporary limited mobility, he made sure I was connected with the Shuttle service so I got a ride back home. The Shuttle then picked me up when my car was ready. (The shuttle service is wonderful and the driver provides some good laughs!) The price was a little less than what Corey estimated so that was a plus too. I was very happy with the service. Thanks to all. Leslie More

"Thoughtful and generous" Shawn Sheridan, the Sales Agent I worked with, was thoughtful, generous and up-front with me, when I recently purchased a pre-owned Elantra. The ve Shawn Sheridan, the Sales Agent I worked with, was thoughtful, generous and up-front with me, when I recently purchased a pre-owned Elantra. The vehicle I was planning to view, sold before our scheduled appointment and Shawn advised me asap, with the option to cancel or reschedule. With the assistance of an independent professional, I was able to ascertain that the offer from Hyundai on the pre-owned vehicle I ultimately viewed, was 'right on', which gave me considerable confidence in proceeding with the purchase. Both Shawn and the Sales Manager, Jody Dick, showed me unexpected, generosity with my 'old' vehicle and I will continue to share this gesture of goodwill as my recommendation for Victoria Hyundai! More

Poor communication and lengthy delays due to misdiagnose Our 2012 Hyundai began having problems in April. When driving one day it started to completely cut out, as though fuel wasn't getting through the lin Our 2012 Hyundai began having problems in April. When driving one day it started to completely cut out, as though fuel wasn't getting through the line. We' took it to the Hyundai service centre on Gorge. During the first visit, we were advised that no problem could be found and might be the "sensor" and a computer issue, although they could see an error reading in the history. One month later, same issue however this time undriveable. Phoning Hyundai resulted in over 10 minute waits on the phone tree. Numerous transfers from Marlow to Ashleigh to Sierra to Corey. Initially being told that a loaner vehicle could most likely be provided, to speaking with a general manager who advised he did not have the authority to issue a loaner. Car was brought in on a Tuesday via tow truck (all at our cost). A faulty fuel pump which the warranty covered, however a six day car rental was required putting us out a few hundred dollars. Disappointed with the service, it was only when I called in on the Monday morning to find out the status (after calls on the Wednesday and Friday the previous week) that I was told the 'car is now ready'. We were advised that a number of staff had called in sick to work on Tuesday/Wednesday June 1st but I am reluctant to purchase another Hyundai after my first experience dealing with this service shop. More