Victoria Hyundai

Another great experience Another under warranty fix occurred uneventfully this past week. The communication was excellent, personal service excellent and as far as I can see, Another under warranty fix occurred uneventfully this past week. The communication was excellent, personal service excellent and as far as I can see, the repair/replacement is working just fine. A couple of quirks occurred along the way, and they were dealt with quickly, fairly and appropriately. Great! More

New vehicle purchase Met several staff members at this friendly and efficient dealership. My husband knew what he wanted so no difficulty making a decision. Having worke Met several staff members at this friendly and efficient dealership. My husband knew what he wanted so no difficulty making a decision. Having worked in sales for many years, my main concern with any purchase/service is always after sales service and customer care so we were happy to receive a call from Jay Wilson shortly after purchase and feel we could contact him with any issues that may arise. . More

Excellent experience I've been looking to trade in my post divorce vehicle for something more affordable for about eight months. I've been to at least six dealerships in t I've been looking to trade in my post divorce vehicle for something more affordable for about eight months. I've been to at least six dealerships in that time .. From VW to BMW And this one was by far the best experience of the lot. The guys there are very friendly, informative and most of all low pressure. A great experience. More

Couldnt be happier thank you. I just want to start out by saying I have bought a lot of cars over my years, Never have I had such an enjoyable experience at a dealership. First I d I just want to start out by saying I have bought a lot of cars over my years, Never have I had such an enjoyable experience at a dealership. First I dealt with Jay and let me tell you I was very impressed with the time he took with us a made sure to find a vehicle that suited all of our needs and did a great job explaining every option and feature he really knows these cars inside and out. Next we met Tristan the Sales Manager.... My past experiences with Sales Managers have never been very pleasant but Tristan is very easy to work with and doesn't pressure or grind you into a deal he is very fair and enjoyable to deal with. Last person I met and dealt with was Jared he took his time to make sure I understood all of my fiance documents as there are a lot of things to go over. All in all I highly recommend dealing with all of these gentleman! More

Purchase and service We bought our 2012 Hyundai Accent in July. Eric Phendler was our salesman and he was awesome! We were immediately comfortable with him once we met. He We bought our 2012 Hyundai Accent in July. Eric Phendler was our salesman and he was awesome! We were immediately comfortable with him once we met. He was friendly and helpful. Bruce Blake did our financing and I can't say better things about him. In fact everyone on the main floor we had an interaction with was fantastic! By the time we finished our deal the service department was closed so our salesman Eric washed the car for us and promised us a full detail after the fact. When I brought my car in for my appointment for the service I arrived at 10:30 and was told it'd be a couple hours. I walked to the mall just down the road and called 2.5 hours later to inquire about my car. Eric Sela was apologetic and explained they hadn't started working on my car yet and would after lunch. I wasn't super impressed but understand a detailing wouldn't take priority over more important things. I recieved a follow up email regarding the service from Jody Dick the service manager. His email also stated I should have been booked for my follow up appointment at the time of my detailing (which it wasn't). I emailed to say the survery he provided wouldn't open and the email he provided for my service rep was not correct (got a bounce back email). I inquired if for future appointments I should expect my car to sit for 2.5 hrs before being worked on (simply so I can plan for future appointments). I haven't received anything back since emailing a week ago. While I would 100% recommend my salesman and Bruce for financing the service department left a little bit to be desired. More

Great Experience Had quick and friendly service done at Victoria Hyundai by Steve Bullock. Personable and willing to go above and beyond to assist me with my vehicle. Had quick and friendly service done at Victoria Hyundai by Steve Bullock. Personable and willing to go above and beyond to assist me with my vehicle. Thank you! More

Excellent experience I had come in not really expecting to buy a new car but with the care that Mason took and how much he listened to my needs I ended up leaving with a g I had come in not really expecting to buy a new car but with the care that Mason took and how much he listened to my needs I ended up leaving with a great new car!! More

BEST EXPERIENCE EVER A few days ago I was at Victoria Hyundai and was assisted by a young gentleman named Mason Klein, who went above and beyond at making sure I had the b A few days ago I was at Victoria Hyundai and was assisted by a young gentleman named Mason Klein, who went above and beyond at making sure I had the best experience possible. He has totally changed the way I view buying a car and I would definitely return to this young man in a heartbeat. Thanks to Mason I was able to drive home in a Tucson; and I am still just in love with the vehicle as the day I bought it. More

recommended vehicle service for 2016 Tucson We bought our new vehicle November 2015, and this is the first time I have felt the dealership heard me, and answered my long standing questions. Tha We bought our new vehicle November 2015, and this is the first time I have felt the dealership heard me, and answered my long standing questions. Thank you Steve. I commend your service. I would deal with you again, as you seem trustworthy and knowledgeable. So long as people like Steve are there, I would recommend the service centre. The others I dealt with were not professional, in my opinion. Shawn Sheridan was the sales person we purchased the car from. He told me things that were untrue; ie. telling me they did not have the colour I was interested in, also that the new vehicles were driven to the dealership from the place they were made, and that is why the mileage was higher. It was a horrible experience for me. I felt he wanted to make a quick sale and did not have our experience in his best interest. Jody Dick failed to give us all the info before he gave us the papers to sign, and told us just before we signed. We felt we had already gone to far to turn back, so we just signed. In dealing with these two Hyundai reps, I felt taken advantage of. Very negative experience in buying my first new vehicle. Therefore, I would not recommend the sales department of this dealership. The other two service people, Vance Bergen and Simon Burton, are no longer at the dealership. They did not seem to know the product. More

Awesome!! I am loving my new 2016 Hyundai Accent...I was needing something smaller and they had exactly what I was looking for. Thank you to the staff that help I am loving my new 2016 Hyundai Accent...I was needing something smaller and they had exactly what I was looking for. Thank you to the staff that helped me out ...you guys are awesome!! More